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“I've been renting cars from Hertz since 1967. I rented a large vehicle since we needed room for luggage. The vehicle was fantastic and we had no problems whatsoever with it When I picked up the vehicle in Philadelphia, the attendant asked me for my work ID And she said that I needed to have it in order to get the discount that was on my paperwork. No one has ever asked me for my work ID in the past I don't carry my work ID with me, and I felt a little uncomfortable with her attitude concerning that. Otherwise, the remainder of employees that I dealt with were very friendly and helpful.”
“Car selection is pretty good at any major airports. At Lexington we need to go to counter and have to wait in line to get a key and that is what we don’t like. Inconveniently but people at counter is usually very good.”
“This was a one way rental, I dropped the vehicle at the incorrect spot and did not realize it until I was through security. After several calls I was put in contact with the originating (SAT) location. Robert and Sam (manager) made multiple calls to the drop off location to ensure the car was moved.
It was an incredible focus to customer service by these two gentleman! Truly above and beyond behavior.”
“From Check in to Check out the process of renting a car through Alamo was very easy. I pre-registered online and all I had to do is pick my car, get in and drive off. At drop off, I came in and Nicole checked me out in minutes.”
“One of the best Enterprise locations I’ve done business with. Excellent customer care, always ready with a great vehicle to fit my needs. Love doing business with this location. A bit out of my way but always taken care of super well.”
“The recent rental experience was excellent. They provided excellent customer service. I was in and out very quickly plus they picked me up and drove me back to the body shop. I recommend Enterprise.”
“Best location in San Antonio. Great staff, very good customer service, very timely but makes sure to explain everything and offers options if available. Office is clean and smells good. Avis just needs to send Tammy more gas vehicles. EV's are good but not for Uber just because we never know where we might end up and then trying to find a working charging station near by is a hassle. Highly recommend this location on IH35 at Windcrest! Thanks for being so easy to work with!”
“I have used the Wiedner location many times. One year I was in 2 separate accidents, which was a very stressful time for me and my family. I recently used their services for an out town trip. The staff is always friendly and accommodating and I will definitely return in the future”
“I got there and had no other customers, so extra nice. Nice to walk right out through the enclosed bridge and your at the cars. Fairly easy getting in on the return, but you really need to pay 100% attention easy out though.”
“KELSEY!!!! YALL she’s amazing!! I’m a housekeeper, and one of my clients Nannie’s ran into my car in the driveway!! I went in the next morning to get a rental and Kelsey was so funny and so friendly!! Put my mind at ease, walked me through the process of how renting a car through an insurance claim works!! She got the rental ready (pictured) added her card and let me know if I have any questions at all about the car etc, to just give her a call!! I will recommend this location and her every chance I get!! Thanks for making it so easy and being a friendly face during a stressful time!!”
“I have used this location multiple times and all have been fairly decent experiences. The most recent, I have been working with a representative by the name of Jacob. Impeccable! He made the calls between another location and the collision place (which has been a bit of a nightmare) and really set my mind on ease on what to expect. I have been in a rental for over 2 months waiting on the collision place but Jacob has been very helpful in the entire process! Highly recommend!!”
“I did not pay for it my insurance paid for it due to my car having hail damage and it getting repaired. They were always calling me to make sure everything was good and that the insurance was at his maximum payout for the rental. I had it for a month I enjoyed it. It helped.”
“Jerry was very attentive and helpful with all my business needs! I wouldn’t go to any other location, the staff here were courteous and just as helpful when Jerry was not in the office. Great team!”
“Staff and vans we rented were awesome, however the location of this store is very hard to get to if you’re not familiar with San Antonio or this area. Other than that great experience!”
“Enterprise worked quickly and efficiently when I needed a car last minute. They were very helpful in driving me back home. Special thanks to Andrew, Brian and Mel for taking care of my whole renting experience.”
“Getting the car was quick. The service rep was helpful and nice. Returning it was painless. Docked one star because the back hatch of our Toyota Sequoia wouldn’t close all the way and we never got through to customer service— waited on hold for over an hour and finally gave up. If we had had a real problem, I would’ve been very unhappy.”
“I had a pleasant experience renting a Dodge Charger. Rob Salas and his team made my experience seamless and quick. I thought Carley Crow was professional and knowledgeable when I turned my car back in to the same location. I will for sure return to the WW White Location in future.”
“Ms. Pearline provided me with exemplary service today. I’ve been a preferred President’s club member for a while now. She elevated my experience by bringing my rental curbside. She reaffirmed my commitment to Avis. Thank you Ms. Pearline!”
“We were very skeptical before traveling in for the 2024 eclipse based on the recent reviews. However our experience was perfect. Check in was seamless with no more than a 10 minute line (Sunday ~12pm). They had the car of our exact choosing ready with no issues and it was clean. The rate for pre-purchasing the gas was competitive for the area. The best part was the check in counter was accessible directly from the baggage claim without much navigation needed and without having to leave the building. If we are ever back in SATX we will be happy to use this service again!”
“Great experience today at the airport car rental location! I was able to pick up early and the person who helped me at the front desk, Ivan, was pleasant, very helpful and remarkably handsome. Ivan gave me some interesting leads of how to get my day started and I couldn't be more pleased! Also, when I was allowed to go pick my rental vehicle, Penny, was patient and polite.”
8 AM - 12 AM
Please Go To Fox Counter, San Antonio
Car Rental
“Thank you Genesis!! With a bit of a car availability challenge this wonderful evening manager sorted things out for my rental successfully & to my absolute not only satisfaction, but above & beyond my hopes for a great rental had me on my way in a short mood of time! This location is a shining star of customer service in my frequent car rental experience!! I have used locations from California to Texas, and San Antonio location by far out, shines them all!”
“We had an excellent experience with Budget in San Antonio. The staff were friendly and helpful. Our car was ready and clean. Dropping off the car is always easy to do.”
“All of the employees I interacted with were competent, friendly, and professional, but the customer service counters were understaffed and wait times for service were long. Between the two steps of the downstairs counter and the upstairs customer service desk we stood in line probably 30 minutes. Also, I was never given a rental contract, either paper or digital, so I wasn't sure that all the information in my car reservation was inputted correctly. Very happy to find that there were no surprise charges.”
8AM - 11PM
9559 Airport Blvd, San Antonio
Car Rental
“We rented a small SUV for several days while we visited relatives in San Antonio. We enjoyed being able to get to their home and to do touristy things with them. The car was very clean and well maintained. Renting a car is never cheap, but the price was good, comparatively speaking.”
6AM - 12AM
9559 Airport Blvd, San Antonio
Car Rental
“Hertz Rentals at the San Antonio airport earns a well-deserved five-star rating for its outstanding service. The rental process was a breeze, thanks to the professionalism and efficiency of the staff. From the moment of arrival to the completion of paperwork, the team exhibited a commitment to customer satisfaction that significantly enhanced the overall experience.The staff's friendliness and responsiveness to customer needs stood out, creating a positive and welcoming atmosphere. Their dedication to service excellence reflects well on Hertz as a reliable choice for car rentals at the airport.While the service deserves commendation, it's important to note that the vehicle provided did not fully meet the expected standards. There were some concerns regarding its condition, which, in contrast to the stellar service, left room for improvement. Addressing such issues promptly can ensure that future customers receive cars that align with the high service standards exemplified by Hertz at the San Antonio airport.Despite the minor setback with the vehicle, the overall positive experience with the service staff makes Hertz a dependable option for travelers seeking a hassle-free rental experience. Communicating any concerns about the car's condition will likely contribute to further improvements, ensuring that both service and vehicle standards remain top-notch in the future.”
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“Unfortunately they hit my car so, i had to rent a car in the mean while.Waitting for my car to get repair.What a great experience getting a rental dream car. MACH-e is the right one to enjoy for the last 3 weeks. Sadly i had to return it. Lol SAGE the manager and her team are a great example of what customer service is all about....5 golden starts for this location....period!!!”