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April 2024 by Chelsy Downs
Josh the actual pharmacist is great. The rest of the staff is pretty incompetent. I stay with them because of Josh. But it’s pretty frustrating dealing with the rest of the staff. I wish they would hire people who knew what they were doing. There are issues every single time I pick up my prescriptions.
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April 2024 by Ferrell Fox
Do yourself a huge favor and take your business somewhere else!I suffer from nerve pain and complex regional pain syndrome, both of which are excruciatingly painful. I take a generic Lyrica to at least be functional, which requires a new script every time. They took their time reaching out to my doctor and didn't bother following up or notifying me. Now I'll go the entire weekend without my medication. When I called the pharmacy to see if there was anything that could be done I was told they can't fill without a script. Then she went "alrighty" and hung up on me.I've only dealt with them a handful of times and every time they are rude, short tempered, and will walk away if you try to ask a question.At least Tom Thumb has their generics for a $0 copay.
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April 2024 by JRR
Josh is a complete incompetent. All the other pharmacists are great! But they have got a loose cannon at Kroger with Josh! take your prescriptions all anywhere else but with josh.
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April 2024 by kamareena mbu
Extremely rude and impatient.
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March 2024 by Kathy Hale
The employees there are the best. They care about the customers and go out of their way to help..
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March 2024 by Melissa Neumann
Josh (Pharmacist) is extremely rude to customers. I called to verify if my doctor’s office had called my prescription in yet, he didn’t ask me to verify my DOB or my name before snapping at me to say “LOOK, IT’S NOT HERE YET!” Since he didn’t initially ask me to verify my information, I asked if he needed me to confirm who I was. His response was to yet again, snap at me saying “I HAVE CALLER ID, SO I KNOW WHO THIS IS! I DON’T HAVE ANYTHING HERE FOR YOU!” I’m shocked at how I was treated for calling to ask a simple and seemingly routine question.
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October 2023 by Elton Jance
This is the worst pharmacy that I have ever seen in the entire worldDoctor prescribed me a medication and they denied it because!!!! Their answer was didn’t me the criteria. How the hell you make the decision against the doctors orders and not give the client the the medication..Never deal with this pharmacy again.
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September 2023 by Susan G.
Customer Service nightmare! I wish this were the first time I didn't get an item in my pick-up order. This order, I asked for 2 lbs Boars Head Black Forrest Ham. I got one package at 1.04 lbs, but was charged twice that exact amount twice. Mistakes happen, but its yet to be remedied. I tried doing the online chat feature, but automated system wanted to refund me 1 lb total, and didn't include the taxes I paid. So I called customer service to speak with a person, held for 24 minutes, got a person, get my information confirmed (name, phone number, Kroger ID, and the item needing refund) and all of a sudden the rep is saying "hello, hello, hello", she can't hear me suddenly, then hangs up. She had my info and didn't call back!! I call the store ask for supervisor, it rings without going to voicemail or a person. Called back again, asked for pick up, get Jeffrey, asked him to get manager, phone is set on counter with an open line (I can hear in the background), then someone picks up phone and hangs up. My husband is now on his way back to the store and can hopefully remedy this, but what on earth has happened to customer service!! Get your act together Kroger! I hour of our time and gas spent on a 2nd trip to remedy your mistake.
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September 2023 by Paul Mitchell
I am so very impressed with this pharmacy. They usually get my difficult RX prescriptions filled. I spoke to the lead pharmacist (manager), Josh. His team does such a great job working with their suppliers. I always have great service from Josh's team. With a growing area like West Frisco, The Colony, Little Elm, Aubrey, etc...., we all benefit from a strong demand and a well run pharmacy! Thank you Josh Taylor (& team) for doing such a great job!!! Best pharmacy I have had the pleasure to utilize! Sincerely, Paul Mitchell
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July 2023 by Arvil F.
Good overall. My first comment is that I feel safe here which for me is the most important concern. My spouse and I shop here several times weekly for 10+ years and I adjusted my shopping time to avoid the crowds. Nice and allays clean. I don't use pickup therefore can not comment on that service but inside the store it's a friendly and helpful place. The meat market, seafood, and bakery is always stocked and fresh, same for vegetables and fruits. As in any place that is busy, certain times of the day the stock level is low but it's still reasonable. And no you don't have to work at a business to post a good review.
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May 2023 by Cee Cee E.
Worse service today by a cashier did not take my Kroger store coupons. Dismissed me told me to go get them done by customer service with no apology for her error. Little Elm store needs to make her take customer service classes. I will be going to HEB from now on. I would mention her name that is on the receipt but let's see if a manager reaches out!!!
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May 2023 by Juliet C.
WARNING: This location has a pest! This pest keeps opening containers and helping itself to the first serving and then putting the opened container back on the shelf! Be aware when buying pint-sized blue bell ice cream and potato salad! As a matter of fact, be careful with all smaller sized food containers that can be placed back on the shelf because they are being opened. Aside from their nasty mouths, no telling what they are putting in our purchased food products.
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April 2023 by Dave W.
This used to be our #1 market but it went downhill fast. You can never count on your favorite brand item being in stock because they're constantly switching brands for those with the higher profit margin. Bathrooms always stink.
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April 2023 by Andrea Koppenhaver
Great pharmacy with courteous, friendly staff. Communication regarding upcoming refills, readiness of prescriptions w/price is much appreciated. The Savings Clubs saves me HUNDREDS every year. They compare they cost of their Savings Club vs. my insurance and I pay the lesser of the two. Sacrifice a little convenience with limited hours compared to other pharmacies but WELL worth it!
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March 2023 by Eumeka Hellinger
Sooooo much better than CVS. We had my son’s prescription moved here because it actually gets filled and a real pharmacist or technician answers the phone and gives you the precious information that you need. I have called here at least 5 times Consistent Friendly Customer Service.