It would be nice if the website was updated to reflect an appointment is required on Saturdays and they're unable to accommodate walk-ins for establishing a new account.
December 2022
Upon entering, it’s a bit confusing to find the service desk, but appointments are always a bit delayed for about 15 minutes. If you finally get in, the rest is fast depending on the service you want. The place does feel understaffed though.
May 2021
Caitlyn Tutt was absolutely helpful and very thoughtful. She's made insightful recommendations based on my personal information. She's also very thorough and has tried to reduce the wait time for my card. All in all, a great service by a great lady.