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October 2023 by Sam F.
Used this place a lot in the past. Never again. The lady on the phone was rude and it seems they have grown beyond the friendly hometown customer service that they used to have.
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September 2023 by Viktoria Pascador
MILLION STARS TO CARSTAR!!! LOVE Erica!!! She is the BEST!!! She is So professional, patient and so kind!! She was working so hard with my difficult to work with insurance. Excellent communication on the process and what needed to be done for my car that had to be repaired for the hail damage. My car looks brand new !! Front desk Valeria is very nice as well! Great quality work that was done for my car and I’m very happy to recommend CARSTAR to everyone!!Services: Painting
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September 2023 by Jacob Davis
I would highly recommend this company! They did an excellent job on my company vehicle and was willing to go above and beyond. Erica was great! She made this transition a great experience for me and was very kind. Overall they did a great job on taking care of my needs!
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September 2023 by Sheryl P.
Full disclosure--this review is not for body work. It is for the young woman who sets up appointments (on the phone) for estimates. She spoke fast and the conversation felt pushy to me. More important, I felt as if she wasn't listening. Multi-tasking, maybe? This is a paraphrase..."This is Carstar. State Farm sent us your information. When would you like to bring your car in for an estimate?""I don't know. How long does it take to do an estimate?" "We can't say until the guys take the car apart.""It's just a small scratch on the corner of the rear bumper. I doubt there's any need to disassemble parts for an estimate. Is this the sort of thing that I should wait for? Or do I need to arrange a ride home?""They'll call you after they've taken the car apart. When do you want to bring in the car?""I think we have a misunderstanding. I'm not asking how long the REPAIRS will take. I'm wondering how long an ESTIMATE takes. 10 minutes? A day?""The guys will call you after they've taken apart the car. Then you'll know. So when would you like to make your appointment?""But I need to know whether I have to arrange for a ride or rent a car during the estimate." "After you leave your car, they'll call you."The conversation included a couple more rallies similar to those above. Ultimately, I didn't raise my voice, but I told the young woman that our conversation had been very unhelpful and that I would be going to a different body shop. She seemed surprised.I took my car to Caliber Collision--11751 US-380 in Crossroads. So far, everything there has worked like a dream. I'll write a full review for them when the process is finished.
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August 2023 by Jackson Stewart
I rarely ever write reviews but no doubt CarStar deserves one because of the incredible experience I had with them.For starters, I had to reschedule twice due to work travel and Valeria made sure to accommodate on short notice. They did a great job repairing my bumper and the turn around time was quick. Seth did a fantastic job at keeping me updated throughout the process.I also work long days and typically don't leave the office until 7pm. Seth and John (the owner) went out of their way to make sure I got my car a few hours after closing shop.Overall, such a great experience and have nothing but great things to say about CarStar and the awesome team they have.Keep up the good work and thank you for a phenomenal experience!Services: Painting
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August 2023 by Joel
Had my car repaired there after a collision. The reception lady said it will be as good as new before I started the repair. Took around 2-3 months for it to get done. After it was done, there was paint drops in the rear bumper area, gaps were not even, rear bumper was sticking out, the car was full of dust to the fact that I was getting allergies. When I complained about the dust, the big guy in shorts said, “if there is dust we can’t do anything. We leave all the cars open during repairs. Also if you wanted a car without dust you should’ve paid more for leather seats” He did make another borderline racist comment. They solved some of the issues but didn’t take care of any mechanical issues that I was having. The manger said he can hear the sound but asked me to take it to ford and get it repaired. Note the the sound was only on the side of accident. The other side was fine. But they refused to take responsibility. They are a body shop and I don’t think they profit from mechanical work. That’s why they don’t want to do it. Takes no responsibility for their half*** work. I asked them not to put the license plate on but they did and asked me to pay for a new bumper if I want to take it off. The final time I called, Erica asked be to take the car there and when I took it there, she straight out lied to my face and said he never asked me to bring the car and just wanted to talk. Took the car to carstar in farmers branch and they did an exceptional job on some of the bad job done by little elm carstar. If you want to get the car repaired right and if you are not of a certain color, you are better off taking the car somewhere else. Wish I had one good thing to say about them.Response : It’s been 2 years but I was there 5 months ago. Driving back and forth between my house and shop for 2 years is not fun. Speaks volumes of the quality of repair work done on the car. Please go ahead and tell me what was not right in my review. I would love to hear it.
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August 2023 by Cris LeValley
I wish there was a 6th star, these guys were wonderful. Seth worked with me and helped me when I bought almost a brand new car and it came to me very abused. He didn’t stop until it was perfect the way he wanted it. Amazing job guys thank you so much for everythingServices: Painting
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July 2023 by S M
Kind of strange experience. Was forced to go here due to Carvana. Body work had to be done on my newly bought car. The front desk lady was super pleasant to work with and kept me updated throughout. The issues started when I started dealing with the technician. He gave an initial time frame which turned out to be incorrect and I ended up paying a lot more out of pocket for my rental car due to his miscalculation. He also supposedly installed a new bumper on my car (which was what had caused the delay), however, after taking a closer look at it, it’s the same bumper but just cleaned up and super polished. That same bumper however, has cracked in the middle, a few months later. Super shady experience throughout. Would not go here again if I had the choice.
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June 2023 by Kelli J.
Erica was friendly and very helpful! I brought my car here for a quote after it was damaged by a fly away canopy tent. I thought there was only one spot of impact, but Erica was extremely thorough and climbed up to inspect the entire roof. She found 2 other impact areas that I was unaware of. One was sizable but the other was a very small dent. Very happy she found these because I was able to get it covered by the other parties’ insurance. You can’t tell there was ever any damage. Plus, the repair was completed a few days earlier than the eta. 10/10
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June 2023 by Amy Schmidt HR
Great job keeping me informed and updated on the progress of repairs. I loved that my car was also washed and vacuumed when repairs were completed! Nice surprise. I highly recommend CarStar Little Elm!Service: Body & Trim
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May 2023 by Ryan Harmon
Went with Carstar due to seeing how good the reviews were and I was not disappointed! The process was seamless since they worked on behalf of my insurance company. The team members I interacted with, Seth and Valeria, were always helpful and nice, and I especially liked that they will call you with updates throughout the process so you’re not left in the dark on your car’s status. The work speaks for itself and my car looks better than it did prior to the damage even happening. I will definitely use them again in the future and highly recommend others to do the same!Services: Painting
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April 2023 by Whitney Mitchell
Excellent service. Seth was in contact with me during the entire time my car was in their care. They also received my bumper earlier than expected so was able to get my car to me a day early. They even washed/detailed my car. I 100% recommendServices: Painting
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April 2023 by Charity Wright
Hands down, best customer service I’ve experienced from any auto shop. Clear communication, had my car done in half of the estimated time, the job was perfect, and the people are super friendly. Highly recommend. I took my Mercedes Benz in for a debt repair and they even buffed out some scratches around the door handle too. Above and beyond.Service: Body & Trim
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March 2023 by Dan Huddleston
I took my car in to get significant repairs done to my driver-side mirror. I was really impressed by their team. They expedited the repairs, and I was finished by noon. Everything worked great, and my car was clean. The front office staff is helpful and friendly. Seth and Alex were very helpful, explaining what repairs were needed — and they were very transparent about the cost. This is overall a great shop. I will recommend my friends and family take their cars here.Service: Body & Trim
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March 2023 by Ian Connors
Took my son's car in for repair after a neighbor had backed into it. Despite being a 16 year old Hyundai, they treated his car like it was a Mercedes, kept me up to date with progress, and made it look like it had never been hit. Very impressed with the care they took with it and would highly recommend!Services: Painting
