Shipping Centers in Liberty Hill, TX

“I was welcomed upon entering despite it being pretty busy around 4pm. The three employees were working their butts off and being quick, efficient, and friendly with the customers.

The middle aged gentleman who helped me was very nice and got me taken care of super fast. Thanks for working so hard and doing it with a smile!

This will be my goto UPS store in the area ??”

“I visit this store often for my UPS needs as well as do multiple Amazon returns. They do an excellent job especially when customers educate themselves and come prepared. I always take a screenshot of my return QR code. I also review it and see if it states that I need to pack it in my own box or I don’t need a box. They always handle my returns or my purchases in a friendly and efficient way.

However, while waiting in line, I see multiple people come in and they’re looking through their email trying to find their return code, they didn’t pay attention and didn’t know they need a box and they complain as if it is the UPS associate. Amazon is very clear and prepares you for this if you read the email or app. Unfortunately, I can’t do a Google review on the people who are not prepared and rude, but actually they’re the one that needs a bad review not the employees at this location who are very patient with some very rude people.

Today, while trying to park, there was a rude lady that honked at me, even though I had turned first to park. She pulled into the handicap spot with no handicap sticker. She’s ahead of me in line. Frances, the associate had the patience of Job with her. The customer had printed her return label with a printer that was out of ink, so it wouldn’t scan. Francis nicely told her she would need to print it again because it wouldn’t scan. The customer replied “ I’m not driving 34 minutes to print it again “. Although that’s not, Francis’s problem , she nicely told her she could email it to her to print and stated the cost. The lady just started searching her email for it and starts complaining about sometimes the labels don’t last that long acting like it is a UPS problem when really it’s a customer problem and an Amazon rule not UPS store.

She kindly asked her to step aside while she was locating her email so the rest of us could be helped.

I agree if someone is complaining in reviews about Amazon or fees at UPS store, just disregard that review because those people aren’t educating themselves enough to understand. The UPS store is following the Amazon rules and they have stated fee fees posted if you can’t afford it then don’t go to UPS. It is a business not your personal secretary.”

“The ladies that work there are absolutely amazing. I never have any issues. Been coming here for 15 years. Only because of the great customer service. Thanks for all you do. Rock on ? as my granddaughter would say. Hope you all have a funtastic day. Kami”