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September 2024 by Aaron Tietge
Had my car towed to their shop as they had previously done work on it (They fixed a misfire). After getting it back it wouldn't rev past 3k rpm which was NOT a prior issue.
Told the owner
I said: "let me know what the estimate is before doing any work"
(as I was short on cash)
He said: "will do".
A week goes by and he calls, says the car is ready and it's $600.
Well, I didn't have $600 which is why I asked to be called before any work was done. I was forced to leave my car there until I gathered up some cash.
I asked if I could get some things out of my car (tools, ramps, jumper cables, hydralic floor jack, electronics = around $250) to sell to get the cash.
He said: "I can't let you in the car until it's paid for"
I said: "Well I need in there so I can get your money."
He replied: "Sorry can't help you"
I had my car packed up with all of my belongings as i was about to leave austin and head to Tennessee. Everything my Deceased mother left me was in that car, held as ransom...
He inevitably sold the car to a my "cousin" but after calling said cousin, he said he didn't have it.
So evidently Mr. Freeman sold it to a stranger and lied yet again.
Him selling the car is understandable, he needs to get paid for his work but to lie about who it was sold to? I just wanted the mementos of my mom..
My complaints:
1• He did not call prior to performing work as agreed apon before I towed it to him.
2• He held my deceased mother's belongings as ransom.
3• He wouldn't let me get the easily sellable items I had inside the car to pay him.
4• He Lied about who he sold it to.
5• The car came back after the misfire "repair" with an unrelated issue.
(Malpractice? Sabotage?)
I pray that Jesus feels your heart with Understanding and Empathy.
Absolutely foul way to handle a customer.
Would not recommend until a change of Heart and Mentality is seen.
0/10 would Not recommend.
If you can't trust the privately owned shops to have a Heart, you might as well take your vehicle to the dealership. At least there they dont act like they care about the customer.
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July 2024 by Kev E
Always does great and honest work.
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March 2024 by sew yelnats
great folks !!
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January 2024 by Samantha Stephenson
We broke down 51/2 hours from home on a Sunday night. Our tow truck driver recommended them, dropped the truck, called Monday morning and within 3 hours our truck was diagnosed and parts ordered. We got a call Wednesday morning saying it was ready to go! We were so very impressed with the professionalism and courtesy extended to us. They did an AMAZING job at a very reasonable price. He would get all our business if we lived closer. A GREAT BIG SHOUTOUT to this garage! Thank you ALL
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November 2023 by Bruce Allen
They do great work, fair, honest. Highly recommend!
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September 2023 by Aly Kirchhof
God bless
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September 2023 by Millicent Buntin
I can't write this place cuz I've never been there but I heard that they were good and honest people that work there
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September 2022 by Werner Schultz
Very knowledgeable and professional Joe Freeman. Don't take any chances,bring your car here. Joe is on duty every day open to close
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July 2022 by Deb Nuckols
Joe Freeman Auto is a very experienced shop and a good honest shop. Easy to get great quality auto repair. His background and career is impressive. I’m glad we have him here.
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May 2022 by AnneMarie Gypsylife
The team at Freeman's had my Mustang for an extended period of time due to the parts shortage/shipping delays from Corona virus. I love my Mustang, Gracy, so I drove by 1st 2 days to make sure everything was good, then realized, I'm not in Houston, This is Joe Freeman, a trusted business owner, & someone with ethics & a moral code. I then entrusted him to take care of Gracy. They did what they always do, looked after my car, fixed her up at a very reasonable rate considering was difficult to diagnose the problem, had 3 different mechanics tell me 3 diff things, Freeman's figured it out.The Only auto repair I will trust my Gracy to. ?Much appreciation to Freeman's "pit crew" for getting Gracy back on the highway.#besafeyall#godblesstexasServices: Auto maintenance
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November 2021 by Imass Shole
The Wrecker Service that took my truck there is awesome, My Wrecker Service out of Somerville Texas. Look them up.
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October 2021 by Eva P.
Got availability, when alot of shops are full. Honest, fast, very reliable. It's greatly appreciated to be fit in. I had been to a bunch of mechanics, that didn't have any openings.
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October 2021 by Don H.
Joe Freeman, the boss here, is a top-tier very qualified automotive mechanic -- and as important, he's honest. My daughter's Rav 4 has had an issue with the dynamic steering for the last 3 years. When driving on curves on the highway, the car often thinks it's slipping and a buzzer sounds. And as a result, it's darn scary to drive in wet weather. On top of that, the low tire light stays on (this car doesn't have pressure sensors, it uses the circumference of the tire to measure "low air"). We've had two other mechanics try to find the problem, but the car wasn't throwing codes and everything else appeared to be working, so neither shop could figure out what to fix. I dropped it off with Freeman Auto, and they too were stumped at first. They had to turn to Joe, who took the car for a drive and noticed that the steering was a little sloppy (which I had never noticed). He returned to the shop, put the car on the lift, and quickly found the issue. These guys rock. They're honest, and they always offer a fair price. ... I just wish she had brought her car to THIS shop 3 years ago.
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June 2021 by Anne Marie
I like that Freeman takes time to explain the vehicles problem, the plan for repairing it, & the cost, without extras tacked on that you didn't ask for. Freemam & the team of mechanics are top notch.?
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July 2020 by Bryan Wagoner
Was stuck at a nearby gas station after purchasing an F450 at a farm auction down the road. Battery was gone. Found this place based on a tip from a local and came highly recommended. Good honest nice people. Was in and out of there in minutes because of good service with a new big battery for the Ford at great price and was back on the road in no time. No one took advantage of the situation or price gouged. Give this place a shot if you're needing your truck worked on and you're in the area.
