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July 2024 by Christin Clark
I want to say if you ever need anything looked at or completely fixed and resolved, you will get nothing less at the Lewisville TX location. Caleb fixed an issue I had been facing for over a week in less than 5 minutes. Not even the customer service could fix my issue and but Caleb was courteous, respectful, he heard my issue, and he immediately knew what to do. He gave me some of the best customer service I’ve ever had and was so apologetic for the issues. He was even multitasking and assisting 2 other customers at the time. He’s truly the epitome of an amazing employee. Thank you Caleb!!
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July 2024 by Jennifer Garcia
Our recent visit to the this Verizon store on has been nothing short of a nightmare, compounded by appalling customer service and a complete lack of accountability. As loyal customers of over 3 years, our experience was deeply disheartening and has left us questioning our continued relationship with Verizon.
We initially visited the store to take advantage of a promotional offer, which involved exchanging my iPhone 14 for the newer model iPhone 15 and receiving a credit towards our account. However, upon reviewing our statement, we noticed that the promised credit had not been applied. Subsequent calls to Verizon customer service revealed that there was no record of the phone being logged in for credit, highlighting a serious oversight in the store's procedures.
When my husband visited the store in person to address this issue, he was met with further disappointment. Adel, the manager who handled the transaction, had apparently left without properly logging in my old phone. This lack of attention to detail and responsibility was shocking and unacceptable.
The treatment my husband received from the staff today, particularly from Jimmy “B”, was also incredibly disrespectful. Not only did Jimmy dismissively claim there was nothing they could do to resolve the issue, but he also refused my husband's request to use the restroom, directing him to go across the street instead. This level of disregard for basic courtesy is simply unacceptable in any customer service environment, let alone from a company like Verizon.
I strongly caution anyone considering transactions at this Verizon store to reconsider. The disregard for customer needs and the lack of accountability in handling transactions are clear indicators of systemic issues within this location. Verizon must urgently address these issues to restore trust and uphold basic standards of customer service and respect.
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July 2024 by kyong yu
Very knowledgeable and took his time with me, whatever the guy with long hairs name and his manager are great.
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June 2024 by Jolfrey Fontalvo
I don't speak good English but Caleb took me in, first i asked is anyone can speak Spanish and he said no but use translate app. I will be back for my sons phone!!
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June 2024 by Chris Cramer
Very helpful in-person help even when I walked in 10 minutes before close.
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June 2024 by All The Golfs LLC
Caleb was great at helping us with setting up my new iPhone and trouble shooting everything! Very happy he could help us. Thank you !
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June 2024 by Pablo Marrero
Good service with bland thank you very much
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June 2024 by Ahmad Mayo
In and out for my new line, I only am going to be coming here from now on. Best service !!!
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June 2024 by Betty Williams
Brandon was great
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June 2024 by Ultimate Gamer
Chris and Caleb were great! Helped me with getting my new line.
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June 2024 by Trib Burrus
Caleb gave me excellent service today. He was able to get my service restored very professionally where the first Version store I went to was unable to help me.
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June 2024 by Scott Smith
Caleb - Lewisville Verizon Store - 5 Stars!
We walked in at 4:40, and the store closed at 5 PM … but no hesitation to help us! He got us hooked up with internet and told us about all the deals (Netflix, Hulu, HBO, Disney, ESPN+).
Out of the store by 4:59, and amazing customer service!
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June 2024 by Chris Brown
Caleb knocked out transition to the new phones flawlessly. Very pleased. Will be back if needed. Chris Brown
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June 2024 by Julie Brown
Caleb provided excellent and patient service. Great tunes too!!!!
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June 2024 by Andrew Sanford
Caleb helped me out. He was very personable and made everything easy. He even managed to make the experience fun.
