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September 2023 by Ritu Kohli
I loved going to Megan for my hair maintenance she do excellent service. I love her work and I am seeing her from last 8 years ❤️
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July 2023 by Phi Nguyen
I had a great experience at the salon! I came in on a Sunday since my work hours are crazy during the week and there was only one stylist there and his name was Brian. He was fully booked, but thankfully, told me he can work me in. I was so thankful. He was so nice and made me comfortable the entire time as I was experiencing my first hair dye! I was so unsure but he made certain it will look great on me. I will definitely be coming back!
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July 2023 by Brianna Jmz
I only go to this location because Brian works here! I only have an Ulta credit card because Brian works here! I love when I am able to go in on the weekends and he always makes what I want possible! I love when it’s time to book with him. The store is clean, everyone is friendly but I definitely would be going to the Ulta closer to my house for any retail needs if it wasn’t for Brian working at this location. ?
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July 2023 by Brian Riner
I can’t say enough about the quality of work by Brian Aranda, hairstylist and colorist at Ulta in Lewisville, TX. He is a master at color and styling hair. I could not imagine trusting my hair to anyone else. I haven’t ever walked out of the salon that my hair doesn’t look absolutely stunning & I always receive so many compliments. So happy I found Brian at Ulta! In addition to the expert styling and color work, the atmosphere and ambience is relaxing, modern and sophisticated. I also have to say if you’re looking for a top notch shampoo or hair repair treatment, he offers excellent service there too. All around, you’ll be hard to find a better stylist than Brian! Sincerely, Kris Riner
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July 2023 by Heather A
Rude and completely hateful. I stood in line and watched one worker be completely rude to an older lady. The lady put up with it and even told the girl to have a good day but she wouldn't respond to the customer. The next cashier was hateful to the woman trying to do a simple exchange. Very unprofessional just completely nasty and rude to the public. You can tell they hate their life or wouldn't treat people so nasty.
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June 2023 by Diane Gasparro
Kristina was amazing best shopping trip for make up ever! thank you for hiring such amazing customer service employees!
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June 2023 by Janaki Subramanian
Ok Bethanee is the bomb!!! It is amazing how she will adjust to what you need. Super gentle because I’m a whiner. And she does an amazing job!!!! I have been going to her for almost a year now. Thank you!!
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June 2023 by Ranae Burgess
I was at the Vista Ridge store in Lewisville, Texas yesterday. There was a lady with Stlla, sorry I dont remember her name. I just wanted her to know how much I appreciated her. I've been taking care of a sick husband for 2 years and haven't felt very attractive. She helped me make my selections and showed me product and I got a free gift. For the first time in a while I feel pretty. Thank you!!
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March 2023 by Lisa Lewis
I'm truly appalled by the way I was treated after visiting this location yesterday. I've been to this location on numerous occasions and today my daughter and I went to purchase makeup after our manicures. I was dressed down in leggings and my daughter in sweatpants. We immediately felt like we're being watched as if we going to steal something. It's funny that in such a big store multiple employees decided to hover over us. I bent over to pick up a Mac product and I felt like someone was staring at me. So I look over and one of your employees is staring at me. When I her look back at her she walked away. After picking up several items I proceeded to the checkout line. There were several people in line and only one cashier so after waiting 5-10 minutes another cashier finally comes over. I let my daughter use her phone number so that she could get the points and I proceeded to pay with my bank card. After entering my pin the transaction said approved on the display and I removed my card. Instead of saying anything the cashier just looks down and start flipping through an Ulta book as if she's looks for something. I'm just standing there waiting for my receipt then finally after a minute or so of being ignored she says she's waiting on her register because it's moving slow. She even looks over the counter at the card reader display and sees where then transaction was approved but claims her computer in just spinning and not working. She even goes to help another customer while we're just standing there and proceeds to help her. After several minutes the display that shows approved on the card reader goes back to the Ulta display and the cashier comes back over and claims that the transaction didn't go through so she says I need to insert my card again. The items were roughly 121.00 and she's asking me to pay again claiming the system is "glitching" and it didn't go through. So I dig in my purse to locate my bank card but I was taking too longshe says the system timed out and I could see that she she canceled the second transaction which you would think she would've done the first time if your system was "glitching". After locating my card I proceed to pay a 2nd time and immediately it says approved again. This time I guess she was paying attention and asked how I would like my receipt which I just had emailed to me. After arriving home I checked my bank account and of course I was charged twice. I immediately called the store and explained the situation and whoever I spoke with acted as if I was lying and claimed that the 2nd charge was a pending charge that would fall off within 24 hours. Of course I highly doubted it since I swiped my card twice. This morning I wake up to both charges being deducted from my account!!! And get this the lady tells me that I need to dispute it with my bank even though she made the mistake. She could easily reverse it but then they would lose money and merchandise. How? Like wow, I can easily show you where I was charged twice and I'm sure they could check as well. I will definitely never use Ulta again and will drive the extra 20 minutes to go to Sephora where I've always been treated with respect. No accountability, no apology. Nothing. Now I have to spend my day trying to get my money refunded back to me because of your incompetent employee.
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February 2023 by Alex Whitton
I love this Ulta location all the associates are so friendly. I was greated by three associates when I entered the store. I purchased cologne for my husband and perfume for myself. The associate who helped me was so friendly and nice. I will definitely continue to come to this Ulta. Wonderful experience.
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January 2023 by L Keeton
Several people asked how they could help me and were really friendly. I was in the hair color aisle for no less than 10 minutes trying to decide what color I wanted. No one hovered over me, but they did make sure I knew they were there to help if I needed.
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November 2022 by Ronetta Clark
They always have lots of inventory to chose from which usually causes me to buy way too much. LolI can not forget to mention how friendly and helpful the staff is every time we go in. If your looking for make-up, fragrances, hair care or nail care products this is the place to go. Oh and if you need help learning how to use a new product they gladly help you with that too. Absolutely recommend this store.
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November 2022 by DL Greene
LAST time I will give Ulta a chance. Worse service ever. Wanted perfume and they keep it locked up but you cannot seem to get help. A norm at all Ulta's especially Lewisville. Not because they lack employees but because they chit chat up front and are put off when you ask for help. I have now walked out of 3 because of the same issue...no customer service. Today - after I finally get an enoloyee to help me with perfume. She digs thru a drawer looking for what I want. No go. Of course not. Since they are locked up they have no clue what they have... so she disappears in the back. Walks out with I guess my perfume but does not want to show me if she got me the right size. No...she is put off when i ask to see it. She tells me it has to be put behind the counter. So you want me to wait in line to see if you got me the right size before I pay??? Ok- Ulta. People that have the money to pay and not take things!!! Why would we shop here and be treated this way? Horrible, degrading, and disrespectful. Your regional or district manager needs to look at all the good customers they are losing!!
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September 2022 by Jamie L Suriano
Run, don't walk to book your appointment for hair color and cut with MEGAN PELON. I had the most wonderful hair experience since I moved from San Antonio 3 years ago. Firstly, I don't live here. I live in South Carolina. During the pandemic lockdown and after, I just let my hair go. I haven't done ANYTHING to my hair since 2/22/2020. MEGAN to the rescue! I love change. I like wearing my hair different ways. I like "interesting" hair. While not coloring my hair, I continued using a semi-permanent hair shampoo so I didn't lose all my red. When I let my hair go I saw how much gray I now had. Where once it scared me, now I embraced it. I've had various colors of red hair since 1999. Now that I wanted to go back to coloring my hair, I wanted some of the gray to show. Megan took the time to listen, look at some old & new photos of my cuts and colors I loved, and most importantly that I wanted to keep some of that very, very hard won gray! When she finished, after the color and dry, because I wasn't sure of the cut I wanted, she took the time to adjust it. I've booked my next appointment! I'm worried about when I'll no longer be working near here. ?
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September 2022 by SHA' JONES
Amazing customer service and I love everything this store has to offer including the 3.50 off coupon
