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March 2021 by Eugene
My move was out of Maryland. I specifically want to write a 5 star review for TX location and say a huge thank you to Cindy G. for coordinating and taking care of my move. There are a lot of bad reviews about Suburban relocation systems. My experience has been different. Its definitely a stressful process however it all worked out ok, nothing broken or stolen. Overall the movers were professional and efficient.
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November 2020 by WOC C
Stay away from them!!!!!!! Dead business!!! Full of lies.
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August 2020 by Analilia Morales
Terrible experience with this company. They lost one of my boxes, damaged my furniture and left without assembling my furniture. It took me weeks to talk to a claim representative and they gave me no answer.
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February 2020 by Gaurav Mehrotra
Amazing service I received. They were very punctual both in pickup and delivery. Rather they delivered even before the time that was committed. Also no damage to any of my goods. Cindy the owner is very polite and manages the service very well. I recommend to all to try the service. I also got ton know through I close friend of mine.
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February 2020 by Deepika R
Stay away from them. They gave one quote (after seeing pictures of all the stuff) and the day of the move increased the price significantly because they knew we had no other option. Day of the delivery, driver harassed me to make the full payment before unloading the stuff.
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July 2019 by Carma K.
This is the WORST moving company I have EVER used. They cheated me out of money. Told me it was one price, then raised it when they got to the storage unit, which I understood as we added a washer and dryer, but then. They presented me with paperwork after all was loaded and it was another $800 higher. So at this point, what are they going to do, but either unload it. If they unloaded it, they already had 75% of my money and it would cost to have had them show up and load. Also, if they unloaded, I would be out my airline ticket to Denver to be there on the other end. Basically they had me over a barrel. They refused to help in any way and I ended up paying more than double the original quote so they would give me my furniture on the back end. They use other movers, and the movers themselves where nice and SO apologetic, but Jason and Mat are scam artists.
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July 2019 by Gwen Echenagucia
My move from Dallas to LA with Suburban Relocators was a breeze. Catherine Cole worked with me on a very short notice, was always very prompt to answer emails or calls, and was very thorough and detailed with the estimating process. I was very happy that they offer 30 days storage with the estimate since at the time of my move I hadn't found a place to live yet. Once I gave them the move-in date, my stuff arrived in great condition within a week (my stuff was stored in Dallas).
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July 2019 by Madyson Downs
Great service! Very friendly guys! Very fast also!! Favorite man is “SPIDER-MAN†:) definitely would refer these guys!
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June 2019 by Irum A.
DO NOT TRUST THIS COMPANY !! BEWARE OF THEM !! Please do not trust your household goods with this Company they talk friendly and then ruin your stuff . Everything they say is totally a lie. They will show as professional movers. Behold they will surprise you when you are not ready. I had an experience , when my husband got an offer for a job and decided to move to Seattle Wa. A lady named 'Cindy' came to our home first to give us an estimate by looking at our stuff. She was acting very polite. Gave us a rate and also informed how our stuff was insured by thier Super Insurance Company. Incase if things broke or damaged while transported. We trusted her and signed the agreement with her. Now starts the nightmare ! we reach our state of New residence and asked for date of arrival the lady Cindy vanished , left voicemails , text messages , emails etc. Finally after much trying we received some response preparing us for a delay of 15days first then another week. We had no choice but to wait....then after 3weeks our truck arrives and the movers damage our entrance door and we see some of the furniture damaged . When we complain they tell us to take picture and claim it from the Insurance Dept and we should be taken care of . Totally lied I called them and the lady there tells me to send all docs to them and within 7 days they will inform me about my stuff damage loss. I call after 2 weeks to talk to a lady so rude!! first she tells me she does not have the docs then she says oh its here and not filled out completely then she yells at me for nothing ! I sent the form again after great frustration this time I overnighted thru fedex and requested Signed by receiver. I got the update and when I called again they yelled at me again !! its been 2 months now and believe it no one got back to us for our damaged furniture and broken stuff !! We had so many choices and we gave our business to them !! this is what we got back from them shouts ,yells ,frustration and no damage loss money back or even accountability ! No one took the responsibility ! so do not give them your hard earned money and trust them Please if you want to remain sane while moving !!! Frustrated Client !
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May 2019 by Antinique Martin
BEWARE!!!! I have called this company over 30 times. No one will return my calls. They have all my things and still haven't delivered them to me. It is well over the 21 days that they promised. No one will return my emails or calls. I'm starting to believe this company is a scam. I cannot get in contact with anyone to save my life! They don't even deserve 1 star
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May 2019 by Tee Jae
These 5 star reviews are fake. The company do not answer the phone after they come and pick up your things. My stuff still hasn't been delivered and it is WAY past 21 days. They won't answer, they won't call me back. I have no idea were my things are or even an estimate as to when they will be here. This company is a scam. They were suppose to come yesterday but NO CALL NO SHOW NO NOTHING!!!!!!! I have no clue what is going on. Soon as you pay you don't hear from them!!!! I STRONGLY REGRET USING THIS COMPANY. WHAT A RIP OFF!!! they deserve 0 stars.
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May 2019 by kebriana williams
They took my deposit, came and picked up my things just fine. After they picked up my furniture they will not answer the phone. It has been over 30 days and I have been calling and calling and calling and emailing and emailing and NOTHING. They were suppose to come last week and they were a NO CALL NO SHOW. I took off work and everything for nothing because they never showed and now i cannot get in contact with them. At this point I believe this company is a complete scam and I will be contacting my lawyer. DO NOT USE THIS COMPANY, IM WARNING YOU. If I could go back I would rather just pay higher and use professionals.
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April 2019 by Ronnie S
I'm from the east coast - had to move a few times around the LA location for work. Can not state sufficient incredible things about Suburban Relocation Systems. So expert, effective, QUICK and kept all of my delicate pieces safe. Nicest, hardest working movers I have actually ever discovered (especially in LA) and such fare rates. I will only ever be using Suburban Relocation Systems in the future!!!
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March 2019 by Mid G.
A word of warning to folks that are deciding to move. Please do your research thoroughly and consider the ratings and reviews from other users. This was a complete nightmare. You truly get what you pay for. My experience with this moving company is not something I would wish on my worst enemy. None of my boxes were missing or damaged, but my furniture was another story. However, the movers were exceptionally nice, but that's because they are a third party contractor and do not work for AAA Moving & Storage. The reinforced steel frame and both my meals were morbidly bent, leaving my tv stand to slant at an angle. I paid to have my luxury plush cashmere mattress placed in a box. I was charged $63 along with the ridiculous 3% credit card fee and of course tax. It came in a half plastic wrap, was soiled and ruined as seen in the photo. When I had to repeated ask them to reimburse me, which took three weeks later, I was told only $63 would be reimbursed and not the credit or tax fee, as this came from my original deposit. However, this was not part of the original deposit. It was tacked on when the movers arrived to my apartment. This is an unfair and unethical practice. Lastly, my bed arrived with the frame with the exception of the center support beam, the wooden slates and missing screws. I now have a useless Queen Size frame, until I can find a carpenter to replace the missing materials. I placed a claim with CSI, the mediator for the moving company and of course they denied my claim for the bed, as they could not find or justify the weight, even though I had included in the link and pictures from the furniture company. Overall, I had to replace my mattress, bed frame and tv stand for $5,000. Had I know, I would've taken the offer with Allied Movers a reputable company. Please don't fall for their gimmick of ratings from HomeAdvisor, Angie's List or BBB. If you read through the complaints, you will see none of their pass issues were resolved. They are not a moving company. They are a company that contracts out to third party movers that are not reputable. So after they have your contract and money, they do not care what happens to your belongings. I'm sure they will respond to this post with a rebuttal as they have on every negative review.
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March 2019 by Louis Diaz
Can't recommend these guys enough! I've used these guys for the first time & I'm very impressed. Everything from scheduling to packing was effortless, convenient, professional and affordable! were extremely helpful and moved my apartment with no problem. I would definitely use Suburban Relocation Systems again.
