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February 2024 by Yvette Parker
I can in today needing salon equipment Ann was absolutely amazing helped me with everything I needed and got it shipped out to me thank you again Ann
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December 2023 by E B
I walked in the store no one greeted me. The two employees just talked about their visit from district, from a woman named Crystal, and how the guy there was so nervous about it. The guy never asked if I needed help, but he “worked” on the aisle I was looking at to make sure that I wasn’t stealing. Are we seriously still doing this in 2023? I usually shop at this Black owned beauty supply in Addison, next time I’ll just go there.
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November 2023 by Sara K
I always have an amazing experience when I come to Sally's!! Anne Johnson the manager is absolutely amazing and soo sweet and knowledgeable!! Thank you so much Anne for all your help?
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June 2023 by Tammy Thomas
Just left Sally's and was HELPED!!! by McKinnen, the assistant store manager. I appreciate the excellent care and service. Kudos!
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November 2022 by Shelia Jones
As a former Sally beauty employee at a different location, it is very disheartening to see employees either not knowing the return policy or making up their own return policy. The return policy is the same at all locations. Love it or return it (with a couple of exceptions), it’s also on the back of the receipt. I used a product recommended by the employees, it did not work for me and I wanted to return it. I had all the necessary items to make the return. The employees then turned me away saying they only accept returns for allergic reactions. I spoke to a different location and they informed me the policy hasn’t changed, they were able to accept my return. Please educate your staff.
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October 2022 by Savannah R.
As a former Sally beauty employee at a different location, it is very disheartening to see employees either not knowing the return policy or making up their own return policy. The return policy is the same at all locations. Love it or return it (with a couple of exceptions), it's also on the back of the receipt. I used a product recommended by the employees, it did not work for me and I wanted to return it. I had all the necessary items to make the return. The employees then turned me away saying they only accept returns for allergic reactions. I spoke to a different location and they informed me the policy hasn't changed, they were able to accept my return. Please educate your staff.
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August 2022 by Ashe
Came today at 10:30am and it was not open. Called store and it was confirmed through automated message it was open at 9am and sign in window said open at 10 am. Attempted to speak to a team member on the phone but no one answered. I waited until 11 before leaving. I won't come back to this location. The location is convenient but service is unreliable.
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June 2022 by Dana Methvin
Olivia and Sofia were the sweetest and most helpful ladies every they took the time to help me and answer all my silly questions made my day seriously.
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February 2022 by Dubiously Darling
Came today at 10:30am and it was not open. Called store and it was confirmed through automated message it was open at 9am and sign in window said open at 10 am. Attempted to speak to a team member on the phone but no one answered. I waited until 11 before leaving. I won't come back to this location. The location is convenient but service is unreliable.
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September 2021 by Cristina Pinkney
They lost all their good workers, not a great company. New manager and workers are rude
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June 2021 by Y Smith
Cashier was super helpful, knowledgeable and patient with an issue I had at another location!
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April 2021 by Elijah Warren
Great place to shop and great customer service. If yall have any questions ask sophia she knows her items.
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April 2021 by Phoenix Ramirez
Things aren’t always stocked, and in the past many employees didn’t have a clue how to give beauty advice. These days, the employees are better and very nice. I don’t mind going to other locations however if this location isn’t stocked! I’m just happy to see really nice employees there.
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March 2021 by Finney L
I always find what I need.
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January 2021 by Carla Newell
I couldn't find what I was looking for. Customer service was not very helpful in Lewisville Tx. On Hebron St
