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November 2023 by Kenneth Finder
I love this bank they are very nice & very friendly & they are very sweet
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November 2023 by Leslie G.
I cannot say enough about Victoria. She went above and beyond to help with me with an issue a big bank created. She was a delight to deal with and made sure that my issue, no fault of hera or Point Bank, was resolved correctly and efficiently.
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October 2023 by Charles Baugh
Perfect? No. Works hard to serve and know their customers? Every day! Customer for several decades for good reason.
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June 2022 by D Mitch
I walkes into this place and no said anything to me. Warren helped me but he was new. All of the veteran bankers just watched him struggle to explain their bank account options and did not even step in to help. One guy name Ryan didn't even acknowledge me when I was sitting at his desk. He actually signed into his computer and walked away. I was interested in signing up for a business account but the customer service was horrible.
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July 2021 by Cary Upton
Called to get a quote on the 14th and today the 16th I was given a higher price in person and I said that okay then the sale person said they will not able to do the sale until next Tuesday and again I said okay. After listen to excuses and excuses why I should not purchase the item I just walked out. First time I ever been in there and it will be the last.
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April 2021 by Davison D.
PointBank truly offers excellent service around the clock for its clients. When my wallet was stolen late at night, Aaron Benedict made sure my account was locked and secured even though it was far past office hours. PointBank genuinely cares for its clients and strives to give them the best possible service!
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February 2021 by Gary Duffie
Great bank!
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January 2021 by P. Martin
Outstanding community bank. I have found their employees to be friendly, knowledgeable and eager to help. Their lending staff seems committed to develop long term relationships with business clients. Unfortunately, that seems to be lacking at major banks.I don’t hesitate to highly recommend this great banking organization to local businesses in need of a financial partner.
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November 2020 by P. A. Martin
Outstanding community bank. I have found their employees to be friendly, knowledgeable and eager to help. Their lending staff seems committed to develop long term relationships with business clients. Unfortunately, that seems to be lacking at major banks.I don’t hesitate to highly recommend this great banking organization to local businesses in need of a financial partner.
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February 2020 by Llayra Gutierrez
This bank used to be a down to earth community bank. They’ve become the worst bank ever. My account went into -.20 because of an unauthorized charge (that was refunded by the company that made that charge the next day). As soon as I saw the -.20 I immediately transferred money from my savings on the same day but the transfer was not posted until the next day, so my ending balance was -.20 even though I transferred money. The next day the refund for the unauthorized transaction came through as well as the money I transferred and I still got hit with the overdraft fee so now my account is negative again. This is a student account so it shouldn’t be allowed to overdraft in the first place. I called and asked them to undo the overdraft fee since I definitely had money in there before they fined me and the lady on the phone refused. She said that policies are policies and that she can’t just give the money back even though I was only negative .20 and it was for a charge I didn’t even make. I hate this bank and their customer service has gone down hill. I’m closing my account ASAP. Don’t bring your business here.
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December 2019 by Kathy Castaneda
Best bank period.
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November 2019 by Austin Haspany
ATM doesnt work. The bank's techonology is old and very early 2000s. Basic features that banks have had for a long time dont exist with this bank.
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October 2019 by Sandra lee
Great friendly employees that greet you by name with a smile on their faces. All of the features are great. I love this bank for my business account.
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May 2019 by Aus Boss
Fix your stupid ATM
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October 2017 by Courtland I.
Most conservative bank in town. Raised a bankers son, Point maintains that feeling of being treated special.