Penske Truck Rental

Most Recent Comments

• January 2022 by Tanya L.
  Horrible experience! I rented a truck from one of their agents cubesmart in Lewisville. Tx on Round Grove Rd. They were alright, I kept truck really less than 24 hrs, when I called on Monday to see what final charges were I was overcharged. Then I was told that Penske credited me back too much money and didn't take their fees out. Ok.. smh.. when I asked when I would see the credit no one at Cubesmart could tell me, they said to call Penske, I did and it felt like I was a nuisance instead of a customer. I was told it takes 3-4 days to get the credit.. fast forward it's now 4 days later and I was told they had never run the credit to begin with. Now they say we corrected everything and I should see the credit as soon as my bank processes it... uhm. That's different than what I was told so this will be continued... of course it's a holiday on Monday so I won't know until Tuesday. I used a tryck for less than 24 hours and it takes a week or more to get my deposit back.. which by the way .. the website never advised me of the deposit or the amount the deposit would be charge.. just horrible customer service and the whole experience leaves a bitter taste in my mouth!!!
• July 2019 by Isabella F. B.
  Hello' Penske Fans! I recently went to Penske Truck Rental, July 12th weekend. When I called the toll free number the Customer Service people were all kind'. Professional, Interpersonal, and eager to help. Everything was affordable even the insurance. I picked the truck up at a service center from a Home Depot in Lewisville Texas. I like the way they handle things. Especially, because they close by 9:00 pm. I mean really, How convenient is that? Oh, yeah, and get this, They accept Groupons you guys" That's like a hot fudge sundae with a cherry on top. Unfortunately, I have been diagnosed with over 15) disorders and diseases, including Lupus and that weekend that I rented the truck, I was sick the entire time with migraine headaches up to 5) days and got nothing done. No pne could drive the truck because their name was not on the contract. I hope that I can get refunded for the money that I spent and the work that never got done. It is only a matter of medical proof that my statement is true. Due the fact that I am on disability, and I don't get much. I AM REQUESTING A FULL REFUND OR LET'S NEGOTIATE. IT WOULD REALLY HELP, BECAUSE I Have Exhausted my finances. I KNOW YOUR CORPORATE OFFICES UNDERSTAND, because st the end of the day, we are all just human. I appreciate you guys for getting back to me as expediciously as possible, Contact: email- [email protected] Thank You
• December 2015 by Kelly Smith
  The two managers at this location are GREAT! EXCELLENT customer service, friendly, nice facility and a fair price.