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November 2023 by Galleria Farms
Unacceptable Service and Irresponsibility at Northern Tool + EquipmentNorthern Tool + Equipment's handling of our defective pressure cleaner machine was a fiasco. Despite clear evidence of malfunction, they dismissed our concerns after a ludicrous five-week wait, claiming the product was perfect. Attempts to resolve this at their customer service centers only added insult to injury, with blame-shifting and appalling unprofessionalism. Their refusal to offer a fair resolution – either a functioning replacement or a refund – is not just irresponsible, but a clear indication of their disregard for customer satisfaction. I strongly advise against patronizing a company that treats its customers with such blatant contempt.
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October 2023 by RACHEL CASTLEBERRY
I found what i was looking for but GEEEZE... my cashier stared my down like he was going to attack me and when i tried to start small talk he stared even more aggressively and never smiled, and was extremely unfriendly and pretty much acted like a straight up racist... It was very strange- but my immediate question is, "if you don't like white people, why work at an establishment where the majority of customers are predominantly white? Unless you do it intentionally in an effort to start conflict on purpose? Attempting to get a law suit out of someone?"LMAO it was a strange and very alarming interaction for sure.Go to another store and avoid the drama in exchange for a peaceful and happy experience as there's a trouble maker working there as a cashier. ?
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October 2023 by c n
Very friendly store with good selection and good prices.
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September 2023 by Mike Williams
Most of the time i shop online and pick-up at storte
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September 2023 by Zac Moore
They were very helpful and helpful to make sure I got what I needed.
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August 2023 by Andy Alverson
Order was ready when I arrived. Nice Store. Great staff. Quick checkout. Offered assistant with loading my vehicle.
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July 2023 by bird man
Wow, Customer service at it's Best. Dawn and Mark are the epitome of what made this country so great. Patient and being very knowledgeable was only the beginning of how helpful they were, I look forward to a working relationship.Thank YouRick Workman
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June 2023 by Gail Devitt
I picked up an online order. The service was fast, friendly and professional.
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April 2023 by Marc Anthony
Marc Anthony here. I recently went to the northern tool in lewisville. This was my first time in the store. I was extremely pleased with how neat everything was, but what really stood out was the customer service… Right when I walked in I was immediately greeted by a cashier and he even pointed me to where my item i was looking for was. I later checked out with the same cashier (Jacob) and he was so friendly, attentive, and helpful. Not to mention he even helped me load my engine hoist into my truck, great kid. I recommend Northern Tool to anyone!
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April 2023 by Devin Rivera
Some lady (never said her name) answered the phone with an attitude right off the grip, as if I did something. Not helpful at all. Ended up calling a different location and they were more than pleased to help.
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April 2023 by Sergio Aleman
Thought I would give this location a chance at having my business.Drove in from Dallas passing two HomeDepot stores and a Lowes. Says that they open up at 8am. Waited outside of Lewisville location till 8:30am and never opened up. Costing clients $$ when i have a crew waiting on certain tools that I needed to buy for a job. Went to Home Depot instead. They do open at their posted time.
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April 2023 by Shahin Garrossian
Fantastic location! Mark always takes care of me. Amazing service
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February 2023 by Nyisha Hinton
I was greeted by a friendly associate as soon as I walked. And asked what I was looking for. I bought 2 of the 27 gallon totes.
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December 2022 by William Brewer
Very cold and empty experience, several NT employees working inside, all huddled together, I had to go them to ask for help and direction.I felt as if I was interrupting themWhen I went to the designated area their selection was not what their website advertised
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December 2022 by mohammad rostami
Straight robbery I hate this place I never will come back I purchase a 15 bag off black diamond sand for $12.99 per bag and I tried to return 13 of them And they returning me $8.75 per bag