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November 2023 by Darnishea Richardson
Val was awesome , customer service overall was great . I’m not satisfied with my purchase , bought in June and haven’t driven it since August. I did get a warranty but they wouldn’t fix anything because the policy was too new. but that’s COMPLETELY on me. It’s was my first time purchasing a vehicle , I didn’t know any better so I didn’t know what to look for I just know I wanted a truck. But I still would recommend them they are really good people.
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October 2023 by Josh Gregorsok
Do not go here. They (mike) sold me a truck WITHOUT a parking break after a "fake" passed inspection. I was shown illegal paper work stating the truck passed a full inspection with 100% guarantee there were no issues. Complete liars and crooks. They also told me their company was going out of business when I contacted them with my problem (this was a year ago). They also promised me (on paper) they would put in a reverse camera if I purchased the truck. After months of waiting I had to reach out twice about the camera. They told me it was never ordered and that they are closing and going bankrupt so they cannot do any further assistance. which is obviously a lie because they are still open to this day.credibility and truth-fullness is not a priority at this place.
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September 2023 by Josh G.
Do not go here. They sold me a truck WITHOUT a parking break after a "fake" passed inspection. I was shown illegal paper work stating the truck passed a full inspection with 100% guarantee there were no issues. Complete liars and crooks. They also told me their company was going out of business when I contacted them with my problem (this was a year ago). They also promised me (on paper) they would put in a reverse camera if I purchased the truck. After months of waiting I had to reach out twice about the camera. They told me it was never ordered and that they are closing and going bankrupt so they cannot do any further assistance. which is obviously a lie because they are still open to this day.credibility and truth-fullness is not a priority at this place.
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September 2023 by James Howe
All I can say is they jumped threw every hoop for me, Val was outstanding and made it happen!! Forever Grateful!
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August 2023 by Elizabeth White
We found a 2014 Outback 3.6 at North Texas Vehicle Exchange from out of state (Oklahoma). To complicate matters our son in Denver was the purchaser and getting his own financing. From the very beginning Val provided a carfax and answered every question that we had about the car. She provided extensive pictures of the cars exterior and interior even sending a video. Our son had questions on the tires (they had replaced 2 of them) and because of his concern they replaced all 4 tires. The credit union that was financing the loan repeatedly forgot to send all of the documents needed to finalize the loan. This lengthened the process considerably and was very frustrating for our son and us. In spite of the delays, Val was extremely patient and bent over backwards to work with us. I would not hesitate to purchase another vehicle from Val and the dealership. Communication through this entire process was excellent and we could not be happier with the service and attention we received. Val was wonderful in every way to work with and the car was just what our son was looking for.
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August 2023 by Todd Poole
Very pleased with my purchase and experience with them. Mike and the owner were very professional and made me feel comfortable. They waited for me to make the right decision at my leisure while deciding. After my purchase they continued to make sure it was everything I wanted! Thanks again! Ask for Mike!
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August 2023 by Chris
Had a great experience. Val and Mike had the truck ready for us to check out and answered our questions. Will keep them in mind the next time we are looking for another vehicle. Love the truck!
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July 2023 by Carlos Marin
So far, I dont recommend, the price was a RIP off, for a vehicle with so many issues.it seems like they lied to me, false promises and they sold me a vehicle full of issues after they claimed it was perfect. they fixed some of the issues but not all. the vehicle came with no spare tire. you would think that a reputable dealer would seek you a vehicle that includes a spare tire. I may change this review if they come through with all the vehicle needs including a spare tire.
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July 2023 by Shane Ridenour
Purchased a 2015 Nissan Armada there 2 months ago and still waiting for them to give me the replacement fog light they offered to buy and is listed in the final paperwork as their responsibility! Other than that I’ve been happy with the vehicle since purchase. They or their lenders did try to switch up the deal and require I get a service plan and I think GAP ins. which is crazy considering I was putting down 50%. But in the end they dropped the extra requirements and I think the APR is actually a little lower than what we originally thought. Now if they will only supply the fog light as promised???3 months after purchase and still they have not taken care of the foglight as written in their contract!! ?♂️
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July 2023 by Julio Rojas
the worst dealer. if you are going to look for a car avoid this dealer. they sold me a car with a swap engine and on paper it said it had a original motor. these dealer said he doesnt need to tell the customer that. im also making a report with carfax for selling Lemon?Cars. Please avoid these dealer or if buying take a mechanic.
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June 2023 by Julio R.
just nowNEWthe worst dealer. if you are going to look for a car avoid this dealer. they sold me a car with a swap engine and on paper it said it had a original motor. these dealer said he doesnt need to tell the customer that. im also making a report with carfax for selling LemonCars. Please avoid these dealer or if buying take a mechanic.
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June 2023 by Valerie Henderson
What a wonderful experience, so far, purchasing my latest vehicle! I got a good price and friendly service. Val was great to work with, she helped get the best financing possible and when a better option was available, she made sure I was aware quickly so we could make it happen.
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May 2023 by Connie Knight
Staff was nice and attentive. Vehicle didn't appear the same as in photos.The female that greeted us was the employee in question. The sister of the owner. Dust, yep that's it. Never did I reference photoshop, that's on you.No 3 star, no worries. I'm glad we didn't hand over our cash after your reply. Very unprofessional. 2010 Ford.
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February 2023 by Gloria Rodriguez
Thank you Mike for helping my family out with our 2016 Ford Fusion. You're the best! It's our 2nd time using this car dealership and I have been amazed by the genuine, chill, Texas friendly customer service this place has. MY experience has been top notch.
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February 2023 by Agustin Nuncio
I want to give a shout-out to North Texas Vehicle Exchange and give a big thanks to Windi for going above and beyond to help me drive off the lot in my 2012 Lexus! I’m so grateful for the level of hospitality and kindness I received from the whole staff looking for a vehicle I knew wouldn’t be easy but they did an amazing job to helping me get the vehicle I wanted. Without a doubt knew this was the car for me and they helped make it happen! Thank again Wendi! If you have stopped by to check out their inventory what are you waiting for?!! Join the North Texas Vehicle Exchange Family today!