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May 2023 by Carlos Enrique Lago
They always help you with a smile
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April 2023 by Tony M
Place is awful. Bought a phone a few months ago. It doesn't work. when the guy will not replace it everytime I'm going with this salesman he's a jerk. Doesn't try to help at all. Always trying to up sell. Don't come here
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November 2022 by Jamie Pugh
Shady people! I saw that I could order a new line of service online with the promotion making the phone free simply paying for the $40 new plan up front…the phone in-store is advertised as this also, I’ll get the phone free since I’m a new customer starting a new account! But the 2 shady guys working said “no that’s wrong it’s gonna cost you around $230-$240 as a new customer getting a new plan.” Um NO! It reads online that this promotion is HONORED in-store & online but nope he wouldn’t help me at all! So I went to the Metro store on Round Grove they tried to pull the SAME scam on me! And the phone in store is ALSO advertised as FREE with no upfront cost but to pay for the plan I chose! I simply wanted the phone today is why I even went in…but since BOTH stores employ dishonest people trying to “pull one over on me” I’m now forced to wait until my new phone ships and I’ll get it Monday. AND I ONLY paid $40 total online for a new service plan with the promotion the phone was FREE! Exact same phone and everything! This is so wrong to do to people!! Unbelievable! I’ll never step foot in a Metro store again!
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October 2022 by Zane Grubaugh
I was having problems and had questions regarding my internet usage and both the male and female inside were very helpful and explain things so that I could understand them a lot more
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August 2022 by Ramiro Ontiveros
I went to the store with a problem on my phone Tanvir helped me to solve the issue. Best customer service ever.
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January 2022 by Nathan Cobb
Never come to this store. They WILL try to take you for every penny. You will have to fight and argue, just to use YOUR INSURANCE. Sad and i will be talking to the BBB.
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January 2022 by Tim Warner
Tanvir was great help! Got my bill paid in store and I was out in no time
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May 2021 by Nathan Deadner
I was looking to switch over from AT&T to T-Mobile after paying off my IPhone XR and was interested in switching back over to an Android phone. I noticed that Metro PCS had recently became part of T-Mobile service. I walked into this store and was greeted by Mr. Ross and he gave me a a rundown of the brand and line of prepaid phones and service plans that were available to me. He recommended the Samsung Galaxy A11 phone since I was looking for style as well as high quality camera resolution. I instantly liked the phone . Ross also found a phone case and cover that perfectly match my new phone and recommended a hard glass screen protector . I selected the $60/month non-contract prepaid service plan which include unlimited data, call and msg as well as 15gb of mobile Hotspot. It only took about 15 min from the time I visited this store and walked out with my brand new phone which was activated and ready to go . I'm enjoying my phone and T-Mobile service and it sure feels good to be paying a budget-friendly $60 plan for high-end service rather then the $130 a month I was paying with AT&T. I encourage anyone to please visit this store today and the near future if you need a new phone fast . Ross will def take care of you and have you back online and connected within minutes . METROPCS by T-Mobile
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November 2020 by Bro. Nathan Deadner
I was looking to switch over from AT&T to T-Mobile after paying off my IPhone XR and was interested in switching back over to an Android phone. I noticed that Metro PCS had recently became part of T-Mobile service. I walked into this store and was greeted by Mr. Ross and he gave me a a rundown of the brand and line of prepaid phones and service plans that were available to me. He recommended the Samsung Galaxy A11 phone since I was looking for style as well as high quality camera resolution. I instantly liked the phone . Ross also found a phone case and cover that perfectly match my new phone and recommended a hard glass screen protector . I selected the $60/month non-contract prepaid service plan which include unlimited data, call and msg as well as 15gb of mobile Hotspot. It only took about 15 min from the time I visited this store and walked out with my brand new phone which was activated and ready to go . I'm enjoying my phone and T-Mobile service and it sure feels good to be paying a budget-friendly $60 plan for high-end service rather then the $130 a month I was paying with AT&T. I encourage anyone to please visit this store today and the near future if you need a new phone fast . Ross will def take care of you and have you back online and connected within minutes . METROPCS by T-Mobile
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November 2020 by Abdul Hakim
Great customer service with friendly people
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October 2020 by Ty Streamz
Great customer service and experience will recommend !
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October 2020 by Tia Caldwell
The store is spotless. The customer service is the best. Ross was very knowledgeable, friendly and so very helpful. He did everything he could to help get my new phone set up and answer all my questions. He was able to take care of all 3 customers in his store without making anyone feel neglected and did it all in a timely manner. He's great.
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September 2020 by Tiron Burton
Great customer service and experience will recommend !
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September 2020 by El Juntel Huntley
My experience at Metro by T-mobile was quick convient and life changing. Soon as I walked in I was greeted and asked if I need assistance by associate Ross which is a plus being on the customer end this time. I came in to pay a phone bill and leave just as quick. Ross noticed my cracked phone and informed the deals and promotions I usual just ignore. I ended up getting much needed new phones for me and my kid. For a better price than I had bought my old phone. Which I agree my new phone is way cooler. Thanks Ross and metro on Corporate Dr in Lewisville Tx. -A satisfied customer!
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June 2020 by Lori Nicholosi
This is store is the best metro pcs i have found in the entire dallas metroplex area. I went to 5 different stores and even calledcustomer service and noone could solve my problem . 5 minutes this guy had my problem solved and phone back on. Honestly these guys have knowledge that alot of other stores dont have and if you are like me. And read reviews and judge a location by reviews please go here you can thank me later . great service
