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November 2023 by Banji Olayinka
Very convenient and the staff were super courteous. Wish i cld wash my car everyday
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November 2023 by Sunil V
The place is located conveniently on round grove road and easy to access. Got the regular wash and it was good. They have the wet microfiber cloths, free vacuums and some thing to blow off the dust from tight spaces.
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November 2023 by Linda P
I took my car through this car wash and three cars bumped into each other including mine. They told me they wont fix the damage. Talked to the General Manager and he hung up on me. Contacted the **************** and they wont respond. This business needs to be closed.
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November 2023 by Aaron Carlberg
I recently had the opportunity to visit a local car wash establishment, and overall, my experience was quite positive. The staff at this facility were notably friendly, and the cleanliness of the establishment was impressive. However, there were a few issues that I believe warrant attention.First and foremost, the courteousness of the staff deserves commendation. Their approachable and helpful demeanor added to the overall positive ambiance of the car wash, making customers feel welcome and valued. This aspect of customer service can greatly enhance the overall experience, and I was pleased to find it consistent during my visits.The cleanliness of the facility is also worth mentioning. The management clearly prioritizes the maintenance and tidiness of their establishment. The attention to detail in keeping the facility clean adds to the overall professionalism of the car wash.However, it is important to address the matter of malfunctioning vacuum cleaners, which regrettably detracted from an otherwise great experience. I encountered several non-operational vacuums during my visits, and even more concerning was the observation that, at times, the staff chose not to activate them, particularly during inclement weather. This proved to be a significant inconvenience, especially for someone like me who relies on a transportation business and requires regular vacuuming of vehicles. Given that I am a monthly premium pass holder, the expectation was that such services should be readily available and functional.In my opinion, this issue requires prompt attention. A car wash offering a premium service should ensure that all its equipment, including vacuums, is in working order at all times. The inconvenience of being unable to vacuum one's car, compounded by the monthly premium fee, should not be an issue for customers. It is my hope that the management of this car wash takes this feedback into consideration and takes necessary steps to rectify the vacuum issues, ensuring that they are consistently available and operational.In conclusion, my experience at this car wash was mostly positive, with friendly staff and a well-maintained facility. However, the recurring issue of non-functional vacuums, particularly during adverse weather conditions, was a notable concern. Addressing this issue promptly will enhance the overall customer experience and justify the monthly premium pass cost.
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October 2023 by Laila Williams
The man who sprays the car down at the entrance was very rude. He yelled at us to go when we were waiting for the other car to get into the machine. Then we got stuck on the conveyor for about 3 minutes. I would never come here for that service it’s over priced anyways.
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September 2023 by Joseph K.
We had the standard membership for almost two years. The car wash was alright, but the vacuums never worked when we went. The carpet cleaning machine left my mats dirtier than when I put them in as well. The main reason they get a three star is because the car wash itself wasn't terrible.
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August 2023 by Blake B
Caused SEVERE damage to my vehicle and avoided any contact for weeks. My bumper was completely ripped off of my vehicle and when attempting to contact the GM, Robert Hernandez, his voicemail was full and he didn't answer after calling ~10 times over the course of a few weeks. I was told by an employee that they had regular issues with damage to vehicles times.When I finally received a response from Robert I was told they refused to help in any way and wouldn't even refund the car wash that ripped my bumper off my car, caused paint damage, and misalignment, then Robert hung up on me.I don't like to leave bad reviews but this entire situation was handled so disastrously that I really felt I had to.
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August 2023 by Karen Alvarez
My car was sadly plastered with bugs. I asked if I could just run through a second time because the first wash didn’t get them all off. Instead, they went above and beyond to make sure my car was spotless. Get a membership, it’s worth it
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August 2023 by Tilford Rolland
If I could put 0 star I would this company is trash the vacuums don't work they halfway clean your car. I canceled my membership on July 18th and still was charged on on July 28th. I called the customer service it went straight to voice mail. I went to the Lewisville location to see what they can do the manager on site said that I had to accounts for the same car how is that possible and if I canceled online with my license plate number. He said that there's no option for that dude I had almost blown a gasket ????? I don't recommend this carwash. I still haven't received a response from the corporate office.
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July 2023 by Jarred Bohn
The vacuums are underpowered, the wash I would give 5 out of 10, to fast, and did not clean off simple dirt from areas. Honestly, it's not worth the price.
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June 2023 by Richard Baughman
We were visiting a family member in Lewisville, TX and went in for a car wash. We paid with an American Express card. Our card was placed on their file without our permission and was subsequently charged on May 11, 2023 in the amount of $32.99 which amounts to theft and fraud. Do not go to this facility and use your credit card. We had to cancel our card. We tried calling the car wash but no one ever picks up their phone.
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June 2023 by Eamonn Y.
Don't be an early morning car washer, they are hardly ever open at opening time. The vacuums crest only the most minimal suction, it sucks to have to wash into car here then go pay money at the car wash down the road for vacuums.
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May 2023 by Trudy Hoofman
This car wash is one of the best I've ever been to. They provide towels to dry with, air hose, interior car cleaner, window cleaner and a mat washer. The best is they don't rush you to leave . The price is unbeatable in my opinion
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May 2023 by TheSports507
Good wash but half the vacuums never work. I’ve been a member for over a year and they always have vacuum problems. Would rather go to Flower Mound location where their vacuums work strong.
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May 2023 by Ashley Lynn
This car wash has really went downhill. It used to be my favorite one. The techs here are now very lazy, don’t even pre scrub your vehicle before it goes through the wash. The vacuums have little to no suction to the point I could not even get my vehicle clean.
