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“I want to say if you ever need anything looked at or completely fixed and resolved, you will get nothing less at the Lewisville TX location. Caleb fixed an issue I had been facing for over a week in less than 5 minutes. Not even the customer service could fix my issue and but Caleb was courteous, respectful, he heard my issue, and he immediately knew what to do. He gave me some of the best customer service I’ve ever had and was so apologetic for the issues. He was even multitasking and assisting 2 other customers at the time. He’s truly the epitome of an amazing employee. Thank you Caleb!!”
“I recently went to get a phone upgrade. This store is amazing. I got a wonderful phone. Employees are professional & wonderful. Im a veteran and love this store. I have been all over the United States and service has been great, honest. Thank you Nick amd Mayti. ??⚕️?”
“Nicole gave me first class service. She helped me with my picture taking and camera. She is awesome. I wish everyone had employees as customer oriented as She is.”
“I just want to thank you Mr Adam for helping me yesterday to solve a huge issue regarding my phone lines and for taking time and effort to advise me on my future business lines.
I have been with T Mobile for 6 years and i am grateful.
Thank you.”
“Went on with a broken modem and was worried I would have to jump through some hoops but Angel helped me through everything quickly and professionally. Excellent service!”
“Stopped to check pricing of a new phone for a friend and the staff were very helpful and friendly.Decided to stay with current carrier as it made more sense at the time.”
“I’ve been getting frequent internet outages lately. To add insult to injury, calling in for support requires listening to a bunch of unnecessary nonsense for quite some time before you get to anything or anyone helpful. Update: Astound has reached out to me and has offered to work on the issue. I'm going to change the review for now until this work is done as they are making an effort to resolve it.”
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“I had a great customer service experience at this T-Mobile Store
Eli is the BEST, I am very grateful for Eli's kindness and exceptional service!
He went above and beyond to make sure upgrading my phone and plan was very easy, and the best experience.
Thank you so much Eli for an outstanding five-star service!!”