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April 2025 by Corbin Kostal
I made an appointment to see Sara. I had to wait for an hour and a half because she had taken a walk in shortly before my appointment at 2. When she called me to the back she was not giving me her full attention, she was working on someone else’s tax return in front of me. I don’t work here but I feel like exposing that information to a random person is not okay. On top of that. I explained my situation and throughout my explanation she was getting sidetracked, it felt like she wasn’t listening. I had to repeat myself three times because she looked at me like she didn’t process I said “I filed my tax return but I got an error saying I already have one pending, how can that be possible if I only filed once?” I only asked how she could help me figure this out, a few words of advice. Instead she just stated “there’s other people here that need to file their taxes, I don’t have time to do this with you because you already filed.” Obviously, but how can it be filed if I’m only doing it once? Am I crazy or does that sound like somehow my tax return was filed before I filed it?! Because she was not listening to what I was saying, just telling me she can’t help, I just left. She clearly does not know how to help with anything aside from filing taxes for people. H&R Block either needs to hire more competent employees or take down the slogan that they are tax experts.
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January 2025 by Kayla Manual
I had a uncomfortable experience . It felt like I being interrogated and not educated . It was my first time at H&R block and I normally just complete my own tax returns on turbo because they are so simple but I decided to just go to an expert for help and to get more credits. The guy (Matthew) was asking me so many questions about my W2's because I didn't have much federal taken out but l also didn't make much so Im thinking thats why.
Long story short I just decide to not go back to get the service. Maybe if I had a laid back , knowledgable, and non judgmental tax prep
, it would of been different but I wouldnt go back to him.
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June 2024 by LQ Story
Gayla, Payton, and Janet really let us down this year. Horrible service this year, gayla messed up a routing number in the tax return and then Payton didn't send the right address for the paper check so we have been waiting literal months to receive what we are owed. There has been minimal to no contact from this office. Absolutely disappointed in the staff and their problem solving skills. We weren't even offered an h&R block debit card with the amount on it as a solution.
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February 2024 by Karen Eagle Bull
Great knowledgeable and friendly service. Very thorough. A wonderful experience. Gayla is superb! You have an exemplary staff member in her.
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March 2023 by Monique Diaz
I had an appointment with my local H&R Block, as soon as I walked in I felt welcomed. No one ignored me, and you can feel their team spirit. I had a little bit of a wait, but the process was quick.Thank you Mr. Serrano. ?
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March 2023 by Elizabeth D
Not all tax pros make sure you have everything in place before getting these forms sent out. Everytime I've gone and seen this tax pro I know that I am getting all my dedications put on and that I'm getting a friendly face that cares.
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February 2023 by Shaquita Nelson
I love going to file taxes at H&R
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August 2022 by Elizabeth Waller
Awesome service!
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February 2022 by mariah gaines
Agents are always so nice and helpful
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February 2022 by John Gesford
I liked the service i got
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July 2021 by Martin Knoerr
Don my Accountant is just great. He explained everything in detail to me, and has the patience of a Saint.
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April 2021 by Connie Mays
The office people were so kind.
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April 2021 by Jeffrey Zimmerman
Tammy Bradley was awesome! This was the greatest experience my wife and I ever had at H&R Block. We always have good experiences, but this was the best by far.
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April 2021 by Josseline Melendrez
Uma was really great and we were able to connect and have a good conversation
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April 2021 by Frasco Lleno
Excellent and prompt service
