-
January 2024 by S D.
Please be aware Home Zone Furniture is not the best in quality. I have had numerous issues with my sectional sofa couch since day 1. I regret purchasing from Home Zone and there is still no resolve. The repairman has been to my house numerous times and the same issue still persist. I called Home Zone to report the issue and they then had portions of a recliner sectional sent out and stated it was due to mechanical defects and not fitting together proper. Now, a new issue has occurred and Home Zone stated I would have to pay out of pocket for repairs. My sectional chaise foot rest is now extremely sunk in. I called and spoke with management and upper management and still no proper assistance provided. My last sofa I purchased from "another company" lasted for over a decade with no issues. Home Zone should be ashamed of themselves in misleading customers. Never again.
-
January 2024 by Kimmie Bear
We loved coming into this store! Mike & Nimi were fantastic they let us look around without following us or pushing us to make a decision. It was the perfect balance between being there to answer questions and leaving us to talk. We have been to every furniture store in the area and this is one of the only ones we really liked.
-
January 2024 by Maria Hong
Glad we came in here by chance! It was the best experience while shopping for a new mattress thanks to Nini. She went above and beyond when answering our questions. They have a nice inventory selection and it is worth coming in and checking out.
-
January 2024 by Alexandria Wright
I was very pleased with my visit today. I was immediately greeted when I walked in, which is usually a good sign of great service to come. Tyler and Nini were very knowledgeable and helped me narrow down my options by answering my questions and providing design suggestions as well. I'm not a first-time time shopper here because of the great options and services they provide
-
January 2024 by Laurie Provin
The sales team was attentive and knowledgeable without being pushy or aggressive. Our furniture was delivered within two days of purchase and it was perfectly on time during the window provided by professional and courteous drivers. Excellent experience from start to finish.
-
January 2024 by James Kochenower
Nini, was awesome in every way, from the moment we walked through the door! We probably move like snails through the showroom, going back-and-forth with our decision-making process. Nini was very patient for the couple hours that we were in the store, and very helpful with her enthusiasm and her way of helping us think through a variety of arrangements options. I can go on and on about our positive experience, however, let’s just say we left with big smiles on our faces. Thank you.
-
January 2024 by Caty L.
Service is good, but the Carol Orange sofa I purchased in November 2023 now looks 10 years old. I LOVED the color, the style... but now I am looking at snagged cushions. My embellished jean pockets should not cause that damage. Yes, I have a small dog, but.. the ad said material was family and pet friendly, Not a durable fabric!!!
-
December 2023 by Ginger H.
I purchased a sectional in June and have already had numerous issues. When it was delivered it didn't fit together properly so they sent a repairman who said one of the recliners was defective and needed to be replaced. They delivered the new recliner and when opening the package they cut the leather but it was not realized until after they had left. Called Home Zone to report and they then had another recliner sent out. A few weeks later the wood on the footrest snapped on one of the other recliners. They again had to come out and replace that. Just last week the footrest on yet ANOTHER recliner snapped. I just reported the issue to the warranty depart. The quality of this furniture is POOR! I have never had these issue with any of the furniture I have purchased in the past from other furniture stores. I will never buy anything from Hone Zone again.
-
December 2023 by Taylor B.
We purchased a sectional at home zone today and were very pleased with the experience. Ryland helped answer our questions and make final decisions. He explained they are family owned and sales staff are commission free. Everyone was so friendly! It's a family owned store with furniture manufactured in Dallas. Please check them out!
-
November 2023 by John ..
Veteran's Day commercials are deceptive. There is nothing verbally stated that the free meal for Vets is via a qualified purchase, or any purchase for that matter. If you are quick enough you can catch the small print disclaimer requiring a $999. purchase. Bad look Home Zone! You can do better that this. I am a Vet and have shopped and purchased in your store... very disappointing!
-
November 2023 by Gary G.
My experience with Home Zone has been fantastic from the time of our purchase and deliver. Though we have had some issues with the sofa since we purchased in September, the customer service was excellent. We were very happy the way they resolved the issue. I would recommend and have Home Zone to friends. Thank You
-
October 2023 by C Waites
Home Zone gave me a 100% AWESOME experience!!? They provide different varieties of furniture styles/bedding options & home decor with realistic reasonable pricing. They definitely provided us with what we were looking for! We had to make several different trips back just to help narrow down our decision making on what to get?I really love the fact that it was a comfortable zone where your able to take your time and shop without someone haggling you in order for them to make a sale. Our sales associate NiNi was so professional, helpful and kneweverything about everything!! She was such a pleasure to work with and I appreciate her welcoming spirit!! We definitely will be back to get the things that just didn’t make the list this time! So NiNi we will be back to see you soon!!?.Thanks Home Zone, you have good inventory, great staff awesome prices??❤️
-
October 2023 by Jesse F.
Came in this past weekend looking for a bed frame for me and my significant other. Needless to say I was impressed from the sales they had to the customer service, this is the place I will buy furniture from for the foreseeable future. Got a fantastic deal on a bed frame that perfectly matched my existing furniture and they even delivered same week and had it assembled in less than 10 minutes. All I can say is I'm impressed If I could give it more than 5 stars I would. 100000000% satisfied
-
October 2023 by Marlene Ledesma
This furniture store has a cute selection. I got an electric bed with a good mattress for my elderly dad. He loves the remote to get out of the bed easily, and it has helped during his recovery after some health issues. Coral was very helpful and patient with us as my dad tried all of the different beds and mattresses available. She is a super start because my dad took his sweet time and we didn’t feel rushed or pressure to buy.
-
October 2023 by Omar Jaimes
I want to give Coral five stars on her costumer service and all her help she gave me as a customer. I’m really please with my purchase and all the help I was given, she took the time and the care to make sure my purchase was perfect. I will defiantly recommend her and her business to all my friends and family.
