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February 2025 by Soleman Lucha
Terrible customer service. First came in for a leak. Told it was a tube only. FYI they charge $140/hr.
Sure you can argue that’s the price for being an “expert” but nope! Later the next day the car stopped working, couldn’t drive past 10 mph. Had them tow it back to the shop, told it was the radiator. Another expensive labor and parts charge. Also a $90 tow charge, if the “expert” would have done a better job this wouldn’t have been necessary. But whatever, they aren’t experts.
On inspection on the way out, logo and on engine was peeled off and falling off into the fan. They claimed they didn’t do it and didn’t want to repair it. On principle it was argued with them and eventually with sour faces they fixed that. As if the massive bill wasn’t enough to cover their some error, they didn’t want to do a simple glue repair that they caused. They finally bend and completed it.
Absolute terrible customer service and repair service experience. Strongly advise to avoid this location at all costs….cause it’ll cost you a lot.
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November 2024 by Lester Dsouza
Went in to get a stuck lug nut out, was charged $20 to rotate all the tires but none were rotated and to top it they tightened the lug nuts for all the wheels so tight that it won’t come off at all. Had a flat tire the same night but was stranded because I couldn’t get the nuts off to replace with a the spare tire.
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November 2024 by David Sparks
Honored the warranty on a failed part. Also needed a new serpentine belt. Good service, quick turn and good price.
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November 2024 by Ethan Wright
Have been taking three different vehicles here since I moved to the area.
They always have great availability and the service is awesome. Fast, friendly, and fair prices.
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August 2024 by Julie Albright
Have used them off an on for years. Just a recent summary of a very positive experience. I dropped in to Firestone in Coppell because it is a little closer to my house and an easier walk home. I had a small finishing nail (maybe from my own garage!) in the tread of my tire. The young lady at the counter came out and looked at it said it might be too close to the edge of the tire and then asked the technician. The technician never came out to look at the tire but said no I just needed a new one. I then the next morning took it around the corner to this location --Goodyear MacArthur Tire and Service and they easily removed the nail and patched the tire from the inside for $29. Great service, no upsale for a new tire and had it complete in an hour or so. Thank you!
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July 2024 by marco Obregon
I took in my wife’s car for a coolant flush and they didn’t bother to put coolant in it. The receipt said I refused new coolant, but I recall asking for the coolant flush to be done “all the way”.
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June 2024 by Daniyal Khawaja
I’ve entrusted these guys with my vehicle for 3 years and for 3 years they’ve not only given me the best customer experience, but they’ve been kind, conversing and always made me feel comfortable with my vehicle in their hands. Thank you to all the gentleman front desk and in the shop that have worked on my car. You guys are the best.
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April 2024 by Kathryn Hilliard
I was in a terrible jam last night...had a blowout on MacArthur, and it was before the 6 p.m. closing. These service techs were excellent. They put up with me being flustered after an already tough day..and did an outstanding job on my tire! I will be back...cannot say enough nice things about these guys!
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April 2024 by Kristie A Patterson
Great Team and Great Service!
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March 2024 by Kevin A
Marcus and the entire team are super. I had a damaged car from the rain and couldnt get to work. They took care of it promptly and since it was a small fix, they did not even charge me !
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March 2024 by Izzi Raine
Very friendly staff, my boyfriend had previously brought my car here when my tire popped and one of the studs broke while he was replacing it. Afterwards I noticed a scraping sound so I brought it back, they were very kind to take the time to make sure it was safe to drive and to correct any error that was causing that sound. Really appreciate it!
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March 2024 by Justin Palencia
Marcus and his staff are great. Take care of you and everything you need.
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March 2024 by Alex Aguilar
Amazing customer service, very friendly and straight to the point. Quote was given and explained thoroughly, and my car was fixed in no time. I appreciate not only how convenient it was since I live so close but appreciate how amazing this team is on being so professional and doing it gracefully. Thank you team my car has never felt so good to drive ! :)
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February 2024 by William Mitchell
Got my Mustang alignment in no time. Thanks
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September 2023 by Courtney Hart
I’ve been taking my cars here for over 15 years, from everyday maintenance to major work I’ve brought it all here year after year. The staff is skilled, friendly, communicative, and ethical. They have always diagnosed the problem quickly and competently, given a fair price, and completed the work successfully. The best part is just how nice they are. Genuinely kind. Every staff member I have worked with is thoughtful, and really cares about their work. This is one of the best businesses I have ever patronized.
