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September 2024 by Andrey Krasilnikov
Got scammed big time
Was talked into buying the total protection for roughly $200 after tax, was told I wouldn’t have to worry about anything (parts not included of course, that was made clear and that’s perfectly fine)
Waited 4 days to find out the issue, got a call from Carl saying PC was ready for pick up and I had the option to buy the part in store
Came to the store to pick up the PC, bought the part - was told I’d have to re-check my PC for ANOTHER service request and wait however many days before it’s installed, something that takes seconds.
Result: paid almost $200 plus the cost of parts only to have to do MY OWN INSTALLATION with YouTube
Gonna go ahead and call corporate to get a partial refund and see if I just can be billed for inspection and not the total protection since I’m never coming back again
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April 2024 by Remicka Dunlap
The call center should let the potential customers know that if you didn't purchase you items that need repair at Best Buy , then they can't repair them
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December 2023 by God - Hope
They would scam you
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August 2023 by Rajesh Patel
Had the pineapple soft serve ice cream...worth trying.
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August 2023 by Google user
That’s the point of having a reservation if they receive you in time. If you want to wait for long period of time then come here.
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July 2023 by idk
That’s the point of having a reservation if they receive you in time. If you want to wait for long period of time then come here.
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July 2023 by Duane Shaw
Fixed my IPad for free, it would not start, the screen was black.
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March 2023 by God Hope
They would scam you
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February 2023 by asante291
The staff is pretty knowledgeable on repairs. Brought my laptop in and it was done right!!! Thank you Geek Squad. I would also like to shout out Carl for fixing my audio issue!
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February 2023 by Jack Laivins
Was unable to retrieve my photos from my desktop computer, but the geek squad quickly resolve my problem.
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December 2022 by Stanley W
They were friendly and very informative, but unfortunately they were unable to provide the services they advertise. The reason for the rating is because they were easy to speak with and they did send me somewhere that was able to help.
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October 2022 by Chef Neef
They were friendly and very informative, but unfortunately they were unable to provide the services they advertise. The reason for the rating is because they were easy to speak with and they did send me somewhere that was able to help.
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September 2022 by Joshua Contreras
Geek squad is always awesome. Arrived before my appointment and got attended quick without wasting time
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March 2022 by Nathan R
Excellent service. My wife is a teacher and needed her laptop fixed before she went back to training on Monday. They took care of it Sunday afternoon. Fast, professional, great work. Couldn’t ask for more.
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March 2022 by Jacqueline Martins
The guy that helped me was nice and patient. He didn't charge anything and fixed my PC in less than an hour. I'm glad I went there
