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September 2024 by Jean Franco Arellan
Too much fee, they tell you when you open the account that you won't have a fee for direct deposits, they charge for everything, they even charge you a fee for using the zelle service, it's incredible, I've never seen that .
Too much fee, they tell you when you open the account that you will not have a fee for direct deposits, they charge for everything, they even charge you a fee for using the Zelle service, it is incredible, I have never seen that.
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August 2024 by Amy Delgado
The worst bank in history
Never open an account here, you can't do anything with this bank, the worst customer service, and many obstacles when you have social security deposits. They have really made me struggle and get angry!
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July 2024 by Miranda Jackson
I recently opened an account online and then went in today to cash a check and deposit to the account. The teller was about to cash the check and step away to confirm with her manager ( Magdiel Batista) how much would be release today. The manager came asked me where I got the check from when it clearly states United States Treasury. He started scanning and examining the check automatically assuming it was fraudulent because it was a large amount and I was black. He proceeded to call someone and then said his manager said he couldn’t cash the check. I asked why and he stated it was because it’s a new account and I opened it online. I called customer service and spoke to Melissa who confirmed that was not true. She called the store and they told her the check could not be verified. I looked at the check once I got home and noticed the manger had intentionally put water on the check, I guess to see if it was fake. He ruin the check. Do not bank here.
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November 2023 by Cynthia Brenchley
Always helpful
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June 2023 by Miriam Almeraz
fastest temporary card process. Thank you
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April 2023 by Raul Velasquez
I hate that you guys don't open Sunday which was my only day to go to bank . Now I have trouble getting things done because you guys close early and are closed sat very disappointing
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October 2022 by Bre Lewis
I came in last week needing a copy of money orders purchased from this location and received them the next business day! The money orders were also purchased almost 6 months ago, and I’m also not a customer of the bank. The staff was friendly, quick, and easy to talk to. Thank y’all so much!
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October 2022 by carl douglas
Amie was so helpful with my account and clearing up some false charges thanks so much Lewisville branch
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October 2022 by Brin S.
I'm really happy to have this bank account. It's right next to my apartment and setting up and account was easy and everyone was very friendly. The best part is all I have to do to avoid a monthly service charge is make 8 transactions with my debit card or keep $100 in the bank. Neither of those options will be a problem for me. The first day I had the account I was able to log in to my online account and the app and use Zelle to pay a family member back. I also received a couple checks until my check book arrives which is exactly what I needed. Also they have a change counting machine in the lobby that will count all of your change for your and it's Free...Sold! I saw there was only 3 people complaining about this bank in the reviews so I wanted to leave my opinion. If I ever decide to leave this bank and I have problems I will update my review but being a new customer I'm satisfied.
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August 2022 by R Nabi
Horrible experience trying to send money through Western Union. After waiting nearly 30 minutes, mostly because of the incompetence of the employee Carolina and Edgar, we had to cancel the transaction because they wanted to force me to give out my social security number, in the middle of a busy day. Management really needs to look into what's going on at this branch. This whole time, they were laughing and talking in Spanish and chewing gum. Very very unprofessional to say the least.
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March 2022 by Karen McCullough
I don't like to be unreasonably negative. This review is not directed at the customer service employees because they are only doing their job. This review is critical of the processes and procedures this bank has. First of all, you cannot call a branch and speak to a manager which is frustrating and just plain inconvenient. And to be honest, why even have customer service agents? Anything outside of what the automated information you can get about your account, customer service can't do more than that and will tell you that you need to go to the closest branch for further assistance. Then you go to the branch and you get two different answers and told you will be called back and it never happens. With covid still running rampant, it's nice to take care of things online or over the phone if possible. I had an incident where a family member did a mobile check deposit with my check on my phone and then deposited the same check again which triggered a fraud alert. This caused my mobile deposit to be denied. That family member no longer lives with me so I called to have it reinstated. I was told by 2 agents after waiting on the phone for assistance for 15 minutes each call that it was enabled but it wasn't. I was told to reinstall the app. Did that, still not enabled. Went to the branch the next day. One agent said that the fraud alert means I can never get mobile deposit abilities again. The manager then said that she would check and call me back but never did and didn't write my account number or phone number or anything. I like this bank because it's in Walmart and so am I every week. I just don't understand why getting transferred to a branch manager is not allowed. It's frustrating to be on hold for more than 15 minutes to then be told that I have to go to the branch and STILL not getting help after making the trip there
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August 2021 by Carla Moton
THESE EMPLOYEES ARE ALWAYS GOOD TO ME EVERYTIME I COME HERE, I WOULDN'T CARE IF I WERE ACROSS TOWN THIS LOCATION I TRULY LOVE THE SERVICE AND THE EMPLOYEES HERE THEY ARE PATIENT AND ALWAYS SMILING AND VERY FRIENDLY, I'VE BEEN COMING HERE AT THIS LOCATION FOR 4 YRS AND HAS NEVER HAD BAD SERVICE,THANKYOU FOR ALL FOR YOUR SUPPORT WHENEVER I COME INTO TO THIS LOCATION ?
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August 2021 by Scott Griffin
Poor customer service and lots of hidden fees.
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July 2021 by Hugo Valadez
Exelente Atención del personal profesional
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June 2021 by Kay Adams
It a good bank to basically open up
