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February 2024 by Hobart Spitz
Excellent, expert service as with all Firestone stores.
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January 2024 by Adrian Lewis
Excellent customer service! Timely repair. Ease of transaction. Had a great sense of urgency.
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December 2023 by Heidi Strein
Jose was great! Very helpful and personable. He doesn't try to get you to pay for things you don't need and listens to your concerns. The tech, Jeremy was quick and knowledgeable. Thank you, Jose and Jeremy!
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November 2023 by Haley Hoffman
Jose was great. Went well out of his way at closing to try and help us
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November 2023 by Elise
Never gave 5 stars. Rad is the best manager ever
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September 2023 by Robert H.
As a long term customer of Firestone it is important to me to praise individuals that go above the "standard" customer service. I purchased tires for my Honda Accord in November, shortly afterward I started experiencing a constant road noise. I kept taking my car back and the manager would give me a "laundry list" of expensive items to repair, but never corrected the problem. Telephone calls/concerns was given to Jeb/Manager, Complaints was made to the District Manager, that never returned a call or even Corporate regarding the tires on my car and the noise. I spoke to Jose, a technician that was familiar with my car and he listened to me. He quickly communicated with me, replaced the faulty tires and fixed my problem all within the same day. He communicated with me by telephone and provided such professional customer service. As I was driving my car home, it was quiet and I realized that I didn't have to turn the car stereo up to block out the noise. Thank you, Jose for providing incredible customer service, correcting the problem all in a timely manner. I greatly appreciate it. Robert H.
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August 2023 by N D
This location is the best we've been to. We really trust this location and the people who work here. We purchased tires and have come back for a repair from a nail. We were seen pretty quickly as a walk-in and were able to get the repair done same day while we waited. They seem trustworthy and don't try to upsell you or talk you into things you don't actually need.
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August 2023 by Nichole D.
I don't know why the reviews are so bad here specifically for customer service because customer service is why this is a 5 star for me. I have to assume that because they are old reviews and we are new customers that whoever use to work here no longer works here. Or we've been lucky? We came here after the dealership told us that we needed all new tires from "dry rot" when our tires were only about 10k miles old. Firestone was very honest and trustworthy with us and got everything handled. We only had one bad tire from curb rubbing damage and the rest were all like-new and not dry rot at all. They fixed our alignment, too. Later we had a low tire and took it in to check if it was a nail or just needed air. It turned out to be a nail and we expected to have to swap out for our spare and come back but we were able to get it fixed right away as a walk-in. Again with fantastic customer service. I didn't catch his name but it was the same guy both times. Very trustworthy and honest. It doesn't feel like you're being sold things you don't need. We haven't been here for any kind of general repair yet but I'd trust this location to do what was required without overselling unnecessary repairs.
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July 2023 by Angel Watkins-Justice
They were fast. I brought a new tire in and out in less than 30 minutes.
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July 2023 by Brandy Flexter
I had the best experience at this establishment. Jose was fantastic to work with. He was honest and fair with my repair. Dustin did a great job fixing my car. I will definitely be coming back for all my repairs.
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May 2023 by Sienna Riehle
10/10 will have any work done on my car here again. I came in on the busiest possible day, and was still greeted warmly at the door, and my car was assessed relatively quickly.
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April 2023 by jose dasilva
I’m very impressed with the 5 star customer service .Jose is a very honest person who only does what needs at the car and always smiles, the other gentleman Mr. jab is a very kind person who have patience to explain everything to the customer.I strongly recommend Firestone Lewisville .
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April 2023 by Nadya Parris
Customer service has always been great. Sometimes, I stop by to check my air pressure on my tires, and Tech is always very helpful and friendly ?
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March 2023 by Linda Johnson
We were heading out of town and noticed one of our tires was really low. Pulled in and they were able to fix. We were back on the road in 45 minutes which was great because we had a 7 hour trip in front of us. Thanks to all involved.
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January 2023 by Jake Newell
I got the pleasure of working with Jose a few days ago, and my experience couldn’t have gone better! Not only did Jose go ABOVE AND BEYOND to make sure I was taken care of on my car, he also assisted me by bringing my backpack to my home when I left it at the shop. Jose’s expertise and customer service are some of the BEST I have ever encountered. I HIGHLY recommend taking your vehicle to him and his team when you have a need. Thank you again for all your help!Service: Oil change
