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August 2024 by Steve Schmidt
I just want to say what a wonderful experience I had at this location. I was warmly greeted by the store manager Pre. I asked for pricing on sending a FedEx letter and she quickly gave me the answers I needed for the different options available. She made the whole transaction quick and simple. Again thank you Pre for the excellent customer service.
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August 2024 by Rick Horner
I needed to make some copies quickly and Alma was very helpful and friendly! Great Job!
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August 2024 by Kings 777
Black lady is passive aggressive. They laughed at me for not knowing the rules to ship. They Stare at you from the behind the counter & giggle. Very bad service. I asked questions n she spoke like I'm supposed to already know. Very bad customer service. The Hispanic lady was standing around daydreaming too. There was a total of 3 employees, none of them helped. Very bad service. Especially the black lady with glasses, she had a Grey shirt
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July 2024 by Hillary Hagen
PRE and SHARONE SO AMAZING IN SERVICE!!!
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May 2024 by Cherese McGaughey
I can not say enough good things about this FedEx Office and Print in the Colony. We have had numerous print jobs done there for our new restaurant. Pre and Derek have gone above and beyond to take care of us! The color prints for menus and other posters and graphics have been nothing but top quality with beautiful vibrant colors! The service is impeccable!!! Prices are reasonable as well! Highly recommend.
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April 2024 by C Hodge
Manager of the store is aggressively rude and unhelpful. She will tell you why you are wrong and what you can't do, but offers no solution or help to fix a situation. I have never seen such bad customer service. Happened to me multiple times and seen her do it with others. Just go somewhere else!
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February 2024 by Dainer Cornieles
Excellent location with good visibility for the public and large parking areas. I loved the good attention they gave me, especially because there are bilingual staff (Spanish and English). Although it looks like a small space inside, I assure you that everything feels comfortable, clean, and has a pleasant atmosphere.
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February 2024 by Bookie Bites
Aaron was great!! He was very patient and friendly.
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February 2024 by Natalie Kendall
The guy up front was so nice, friendly, and helpful. Got me in and out without rushing me. Great experience!
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February 2024 by Arlene Antis
I go to this location several times a year it being so close to my house and place of work and have never been treated so rudely and so unhelpful as I was today. I usually help myself at the printer as to not have to tie up any of the staff for something so simple but I was having sizing challenges today with their printer. I had also sent an online print order of 100 business cards to pick up anyway so I felt I could simply ask if they could help me and the lady who approached me was radiating rudeness from the first word that exited her mouth. She told me if she helped me to resize my PDF document that she would have to charge me $7.00 per document mainly because she was busy with another project in the back. I said I was not ever familiar with that as I’ve been here so many times before. I told her that my documents were already sized correctly but the printer wouldn’t print it as sized. If this was a simple guidance situation on their printer machines that weren’t clearly showing the specific option I needed then I shouldn’t have had to feel like I was being such an inconvenience to her day that she couldn’t help me and had to speak to me so rudely because she was personally busy. Btw, there was only one other person in the store being helped by another staff member. I told this particular lady to hand me back my thumb drive and let her know that she did not have to be rude to me from the start and I left the store. I went to the UPS down the street and was assisted in a professional and polite manner and was in and out in less than 5 minutes. I spent hundreds of dollars for personal and business on shipping packages and printing at this particular FedEx location but will now go elsewhere.
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October 2023 by Mike Eaton
I have been to literally 100s of FedEx locations and there are plenty that are okay, but today Aaron was superb! He helped me in the door, had all my packages measured, weighed, labeled, and ready to ship in under 15 minutes. He was polite, helpful, and knowledgeable. I wish that every location had an Aaron to make it always go this easy.
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August 2023 by Danny
Worst service I’ve ever received at any mail store, including the post office! The lady at the counter was annoyed the second I walked in. After I greeted her she rudely informed me to walk around the counter to another register — all while acting like there was an inconvenience. After a short exchange where she was clearly disinterested in providing any information or the slightest thought to advise the best option to ship my items, I decided to take my packages to UPS location and received 10/10 service.
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August 2023 by Wendy LLast
Always efficient and helpful!
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July 2023 by Ashley L.
EXTREMELY RUDE! I went in and ask questions and the girls is annoyed that she has to work and talks down to you! Rude idiots clocking in here.
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June 2023 by Cheks J.
Terrible service from the store manager working Monday 6/26. Very condescending and monotone customer service. I made a comment and not a dispute about how expensive a shipping cost was and she said "not it's not sir" first of all she don't know my situation. What if I'm living paycheck to paycheck and barely eating anything some days. For her to address the comment that way. She requires better customer service skills. Rude person. Local FedEx. Sad I won't come back being that it's so close. Extremely disappointed that she even shows store manager and employed since 2012. Very sad to see this type of treatment
