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February 2024 by Ben Turner
Made me wait 1+ hr on the side of the freeway, then cancelled. Joke of a company.
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February 2024 by Harold Briscoe
I love them so much I want to go to work for them
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February 2024 by J B.
Contacted AAA about dead battery on car at 4:50: a.m. and was told Fast Tow would have someone there at 5;17 a.m. Later received a text and saying it would 6:13 a.m. then later another text that it would 7:27. Next was told it would be 8:30 a.m. It was over 3 hours before someone came. I called and asked why was I given wrong times and why did the times keep changing, no one could give an answer. Would never use them in the future.
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February 2024 by Jessica Barrett
Would rate 0 stars if I could WORST TOW COMPANY EVER!!!! Will be requesting anyone but fast tow with AAA from now on. Not punctual, rude drivers, and what’s even worse is how they treat their employees, yes the radio was loud enough for me to hear from outside the truck!!! UNPROFESSIONAL!!!! Stay far far away from this company!!!!
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February 2024 by Elaine Strickland
I was fortunate to have Kavontae with Fast Tow dispatched to tow my vehicle after it suddenly brokedown on the side of the road. He was wonderful; professional and prolite. He assured me everything was going to be ok as he drove me and my car to the repair shop. Thank you Kavontae!
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February 2024 by The Race DTx
Jamal of Fast Tow took excellent care of me. Got me to and from ahead of schedule. Great customer service and extremely proficient tow service. Much thanks! Also to note it was 3am, got to me fast and drop off was even quicker. Truly appreciated.
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February 2024 by Suz pier
The Female tech was great ! She fast and knew what she was doing. Did a great job!! Thank You! Suzy P
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January 2024 by Sarah P.
1-13-2024 - Fast Tow was assigned by AAA. The time estimate for the tow to arrive was about an hour from when we placed the call. Fast Tow called us to ask a few questions, assessing the situation to determine what type of tow truck would be needed. This was during the cold snap so temps were in the teens and the wind made it feel even colder. Rodney arrived on time, he quickly used a charge box to start the car and drove it on to the flat bed. In less than 5 minutes we were on the way. The shop was less than 2 miles away it was the quickest trip, and using the AAA there was no charge. Rodney was all business, friendly, informative and thorough. I appreciated his professionalism. After AAA assigned this company I read the reviews that made me nervous. Thankfully I can say we had none of those negative experiences and would recommend their services.
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January 2024 by Local Ratings
Quick and friendly service, our roadside tech did a great job and we will continue to use their serviceTHANK YOU HECTOR
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January 2024 by Rodney Wells Jr
I live in Terrell but work out in Carrollton. My car began overheating as I was leaving my job on my way home. Called AAA and they sent Tony my way from fast tow. This company did everything in their power to make sure that I would be able to make it home. Tony was a very cool dude and we talked the entire drive home. I was very appreciative of the ride back home and would recommend them if anyone is ever needing a tow.
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December 2023 by Chadwick W.
very unprofessional been having my car stranded for over two weeks in they area because the lack of work ethic from the employees. They refused to cover my triple A service due to car being completely dead and not able to put in neutral
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December 2023 by Cynthia Barnett
Terrible service. Called AAA to tow my car. Fast tow said they would arrive in 1 hour, but that I could leave the keys in the car and they would pick it up and tow the car to the shop. Assumed that was what would happen. Visited the shop the next morning, no car in sight. Fast tow would not answer their phone so called AAA dispatcher and the call had been canceled. They told AAA that we got the car started and we canceled the tow. Fortunately the car was not stolen or towed away by chevron station owner. Had to drive back to the location to meet a new tow truck company. The cancellation excuse allows the company to get paid even though they didn’t try to tow the vehicle. Terrible service!
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November 2023 by L Michels
Never made it to my location after an accident. Was told by my insurance agent that 60-90 min arrival time still after 90 min no show no call. I tried to call several times with no answer. Not until after I pushed cancel service on email did they call me. I will make sure to let my insurance company know not to use them.
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October 2023 by Karry Sims
My children and I were in an uncomfortable situation with a flat tire. Fast tow came fast and updated me through the process. The gentleman name was Marcus. He came out and was very professional. He did the job speedily, yet gentle and informative.
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September 2023 by Dimple Joseph
If there was anything less than 0 stars, I'd select it. I called AAA when my car stalled and this was the company that had been dispatched. My call to AAA took place at 5 PM. The incident was opened at 5:22 with an expected arrival of a tow truck by 6:22. By 7 pm, there was no sign of a tow truck nor contact from AAA OR Fast Tow to let me know of the new ETA. After MULTIPLE calls to Fast Tow and AAA, it was discovered that the individual who was supposed to come decided to go home! AAA then "expedited" my call. By 9 PM, there was still no tow truck. At 12 AM, 7 HOURS AFTER the call was first made, I receive a voicemail asking me to call them. AAA then assigned someone to come by 5 AM. At 4 AM, I get a call saying that's not happening. I requested a new towing company. They continued to insist on Fast Tow being the closest. Clearly, they're also the most useless. Am I angry? Yes. Am I frustrated? Yes. Is this acceptable? ABSOLUTELY NOT! What kind of service leaves a woman and a child stranded for HOURS without ANY concern for their safety and well being? What kind of company does not have the courtesy to CALL to update them??? I do not recommend them. I think they were unprofessional. And I really hope they close down.
