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November 2024 by Shealene Ekern
Jesse was awesome on helping me fix my flat tire on my truck. As I told him I would give him a million stars. Very professional. Thank you again Jesse.
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October 2024 by Tony Williams
They need negative 5 stars. Waited 2 hours on a busy highway in the dark. They never showed up, called me or answered their phone. When I called them, It went straight to voicemail. I finally called another tow truck company who was very courteous and arrived in 10 minutes. Fast Towing finally called me 3 hours later. I just laughed and hung up.
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October 2024 by Natalie C
Highly unprofessional interaction I had with one of one of representatives, Jesus (or Jesse H), while waiting for assistance through AAA. During our call, I was hung up on after a brief exchange in which I clarified the address for my vehicle. When I explained that I believed I had already included the address on the ticket, but must have been mistaken, I provided it again and the call was abruptly ended.
I attempted to return the call, thinking I had been accidentally disconnected due to service issues, but received no response. Upon contacting AAA directly, I was informed that Jesus (or Jesse H) had documented in his notes that I was being "rude" during the call. My husband, who was present during the interaction can confirm that no disrespectful interactions occurred throughout the conversation. Why would I want to be rude to the individual helping me tow my car in a time in need. It is especially concerning that a representative would behave in this manner.
While I understand that everyone can have a challenging day, it is unacceptable for this to impact the level of service a customer receives. I hope that this feedback will be taken seriously to ensure that future interactions are handled with professionalism and respect.
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October 2024 by Narela Beyer
Super fast service. Hector came to the rescue in under 30 minutes to jump start my RV.
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September 2024 by Robert Hirschhorn
I just had a GREAT EXPERIENCE with Fast Tow and their amazing driver Kavonte. My car was in the garage and the right rear tire was completely flat. Kavonte was able to air it up, load it on his flatbed and we dropped it off at the tire shop. Kavonte made my stressful situation completely painless. He is very professional and a great guy. I give 5 stars to Fast Tow and if I could give Kavonte 10 stars, I would. Thank you Fast Tow. Robert H
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September 2024 by Rebecca
Jose was SO kind when helping me with my car, and even helped me confirm my suspicion that it was a bad starter. He arrived very quickly, wonderful service!!
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August 2024 by Wolfie playz awooo
This people are not professional and not honest what they told to you the price up front they knows you going to argue when the driver ask you to pay him before take down your car because he going telling you the different price what they told you on the phone when you order it, I didn’t recommend this company for your car tow or record the conversation when you order otherwise they going to deny and make you pay more than what they told you the price before. If there was 0 star they deserve
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August 2024 by Bryan Bailey (Beetle)
Worst Company in Lewisville. No one use them!! 3 of the driver do not have the TDLR card required to to even operate a to truck legally.
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August 2024 by Deon Standlee
I called AAA because my mom's hybrid car battery was dead. AAA said FastTow would be there at 1qpm Tyler got there 30 min ahead of schedule! He was great! The hatch was unable to open and he crawled thru the backdoor, uncovered the battery and charged it enough to unlock and open the hatch. After he jumped the car, he made sure everything was running properly, shook our hands and thanked *us*! Kudos to FastTow and to Tyler!
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June 2024 by Rick LeCompte
Our driver, Jamal, was excellent. He Arrived before estimated time, he was extremely courteous and helpful. Fabulous experience in bailing us out of our roadside breakdown.
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May 2024 by John Nicholson
Fast Tow provided exceptional service to our family recently. The driver was so kind and helpful. They rapidly picked up our non starting vehicle and transported it professionally. We highly recommend this towing service!!
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April 2024 by Jana Garner
I had a tire come apart on I35N. I ended up stopped between a traffic lane on one side and an on ramp on the other side with cars speeding by on both sides. My roadside service sent Hector from Fast Tow. He was awesome! He got my spare on in record time. I’m so grateful for such wonderful service and thankful that we made it through safely. Way to go Hector and Fast Tow!!
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April 2024 by Kim Ebron
?️Rodney Of Fast Tow, Thankhs!!! Quality Care, Fast And Courteous Service Is Very Appreciated!!! Exemplary!!!
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February 2024 by Ben Turner
Made me wait 1+ hr on the side of the freeway, then cancelled. Joke of a company.
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February 2024 by Harold Briscoe
I love them so much I want to go to work for them
