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November 2023 by Jermaine Floyd
Went to buy shoes today.. walked around the shoe dept for a while… I saw a lady and asked for help she offered to get someone no one ever showed up…. I ended up just leaving
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October 2023 by Angelica J.
I went today to the Hebron (Lewisville location) there was an entire section of sandals priced $12 and wanted to buy 2 pair but when I was at the cash register paying for all my merchandise and the cashier wanted to charge me $39 and called another employee to verify the sale price and in fact he saw all that section was priced $12 and he just stated all these sandals are $39 each and I told him why does it have a tag at $12 each and that they needed to respect the sale price they had which was $12 and he just said no and didn't even bother to remove all those sandals from that section. They were not very nice and the least they could have done was to respect the sale price for the total I spent which was approx $1200. Will not go back again !!
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October 2023 by pankaj Vidhani
We went there to purchase ping pong table and the service was very quick and easy. They a a lot of range for different sporting goods. One stop shop for your sporting needs.
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September 2023 by Vanessa Cordero
Walked in and walked right out 3 mins later, i went to shoes department because i was looking to buy some Hokas, there was 2 employees too busy talking than to help me. Thanks for wasting my time!
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September 2023 by Kaylynn Kelley
We had some parts missing from a large item we purchased (at no fault to the store) and we were in contact with two different managers about the issue. Both went above and beyond for us and we were able to get the parts we needed in less than 24 hours vs the 10-12 weeks that we were told from the manufacture. From picking up the items to getting our issue resolved, overall a great experience.
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August 2023 by Stacy Binder
I had a fantastic experience at Dick’s Sporting Goods in Lewisville. Recently, we purchased a paddle boat from the Allen location, only to discover it had a hole. This led us to a process of exchanging the large item, which required us to visit both the Lewisville and Allen stores. Despite the inconvenience, the staff at both stores went above and beyond to assist us with a smile. They displayed a high level of professionalism and dedication, ensuring that we were well taken care of throughout the entire process. Notably, Alex from the Lewisville store even reached out to the Allen store to keep them in the loop about our situation. The exceptional customer service and teamwork we encountered make us loyal customers of Dick’s Sporting Goods. We greatly appreciate their efforts in making this potentially frustrating situation into a positive experience. Kudos to the teams at both locations for their outstanding assistance and commitment to customer satisfaction.
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August 2023 by Bopha N.
The employees were very friendly and helpful. I was acknowledged and greeted as I walked in. I needed a good pairs of running shoes for my troubled feet. Landon recommended just the right shoes for me. I am happy and my feet are happy.I will definitely shop there again.
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July 2023 by Dog Mama
I could spend hours going through this store. It's very well designed, organized & clean. Cameron helped me find what I was looking for & Brenda got me checked out. Both were very helpful, knowledgeable & cheerful. Everyone seemed to enjoy their jobs, too. ???
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July 2023 by Nick P.
The associates and managers were all very friendly and attentive. The building was clean and the products were well stocked. I found everything I was looking for without having to search for long.
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July 2023 by Mark Saunders
Nice bright well laid out store. Brian in the shoe dept. was tremendous! Very patient, great customer service.
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June 2023 by Don Addison
One of my favorite sporting goods stores in Lewisville, Texas.
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May 2023 by Preethi Reddy G
Had a good customer service experience in my recent visit to this store. Appreciate Agent Dominique Moody’s help in showing us shoe collection. I got 2 pairs of shoes with decent discount.
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May 2023 by Sherry King
I cannot recommend this place to buy sneakers unless you know the exact brand, model and size.The person in the shoe department could not answer one question I asked and really did not seem interested.During the last 4 weeks I have purchased 4 pair of sneakers from other places, not Dickies. The service and the knowledge was vastly different.
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May 2023 by Robert Hill
Like this store but they need a few more employees. The ones there are great but staffing is just short it seems
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May 2023 by Paul F.
My son wanted a new bat for his birthday, so we drove 20 minutes to the Dick's in Lewisville, TX to try some in their Hitrax cage. When we got there I asked the sales associate if we could demo some bats in the cage. I was told you need to be buying a bat to use the Hittrax, otherwise you had to pay for the cage. I explained that we were looking to buy a bat, which is why we wanted to demo some in the cage. The sales associate turned around and walked away. Unbelievable. I guess we'll purchase our baseball gear somewhere else.
