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January 2024 by Jordan S.
DO NOT USE as John Carroll, the business owner, refuses to be accountable for what I qualify as poor quality of labor. Example concerns I presented to John: Floors were installed without regard for manufacturer installation instructions resulting in a void of warranty, boards laid askew from other boards, and boards misaligned from being squared with home. Having to take legal action. I sent him numerous additional screenshots beyond what I have attached to this review depicting concerns across my home. He insulted me by calling me irrational. I will let the publics opinion of this business' quality of work determine the rationality. In my observation, it seems John is happy to remediate concerns that likely wouldn't significantly impact profitability. However, I feel that if the concern presented is significant he will dispute it or offer to remediate it in a way that is not aligned to my 100% satisfaction as the business claims will be done on their website. For example, I expressed boards were not laid straight/properly aligned resulting in cascading gaps across my floor. He claimed the gaps are caused due to expansion/shrinkage of materials and that they would provide scientific literature from the manufacturer with further explanation. After I had ceased direct contact with John, he provided me with documentation from the National Wood Flooring Association, which I'm honestly not sure if he read or not, because in my interpretation of the materials he sent, the gaps on my floor are categorized as ABNORMAL GAPS caused when boards are not laid with intent. Added a screen shot of part of the artifact. I want to be clear that the previous paragraph is only further detail of 1 of multiple outstanding concerns I have. I have updated my review in order to ensure that all statements can be proven in fact or that the statements are clearly expressing that they are my opinion. I have done this because John contracted an attorney who wrote me a demand letter requesting I remove or retract information from my reviews. Instead of outright removing my post, I have chosen to willingly comply with one of the demands in the letter and I will continue to exercise my First Amendment Right. I will continue to update my review with progress related to this dispute so local patrons can formulate their own opinions, based on my opinions and experiences, regarding who they contract to do work in their cherished homes.
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December 2023 by Pam Kuhlman
We were very pleased and impressed with our sales person, Siegfried Ehmke at Design Floors. He is knowledgeable, efficient, and honest and followed up during and after the install. He ordered a sample tile that they didn’t have at the showroom and even called me on his day off to let me know it had arrived. Their prices are competitive. We had tile installed in a previously carpeted room and the installers were great. They came when they were supposed to, were very careful and skilled at their job. I highly recommend the team at Design Floors and will not hesitate to use them in the future!
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December 2023 by Naila Khimji
I would definitely recommend Design Floors for your next flooring project. They have a good variety of flooring choices. Customer service is great. Rholetta patiently worked with us while we looked at different colors for our bedrooms and even met the price of another flooring store we were checking out. Installment of the laminate in all our 3 bedrooms and home office happened in a timely manner. Jose and Johnny were the installers and were excellent. They came on time and finished on time. They were very respectful, polite, and accommodating. They took care while moving our furniture out of the rooms and then back in, and set it up as we wanted. Our rooms look great!! Would definitely consider Design Floors for future projects.
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November 2023 by Geoff Bennett
Leo and team were outstanding! Leo handled every request we made for product, timing, and service. The install crew did great work and also repaired some existing carpet. Nothing but good things to say about the whole experience with Design Floors in Lewisville. Thanks everyone.
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October 2023 by tonya wimberly
Great customer service and expert installers. I've used DF twice (my in-laws home and mine). Both times the experience and outcome was wonderful. They have numerous flooring choices and the finished product shows the craftsmanship of their installers. They are experts! Leo went the extra mile finding a flooring for our upstairs area that was cohesive with our existing floor 1st flooring. Thank you Design Floors Lewisville!
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October 2023 by Brian Fox
I’ve used Design Floors for almost 10 years now, three houses later, and have recommended them to both family and friends. Their prices are always reasonable and are within range of most other quote, but I choose them because of their professional quality and willingness to stand by their work. We had one tile install have issues with chipping during the cuts. They replaced the entire floor of tile with a new brand at no cost. They have always been on time, on schedule, and their work is excellent.
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October 2023 by Henky Saputra
Design Floors did a great job installing new flooring in our house. Siegfried was involved since the beginning of the process from providing estimate, measuring the area, picking the material and color, and answering all of our questions. Their pricing is very competitive too. I would highly recommend Design Floors for all your flooring and counter top needs. Thank you Siegfried and the Design Floors crews, we love our new floor!
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September 2023 by Cynthia Spann
Great experience with Design Floors! We wanted to support a local business and we found Design Floors just down the street. From our first interaction with Siegfried, our experience was great. We had to find a flooring material that looked good with our white oak stairs and ceramic tile downstairs, so that was a challenge, but Siegfried was super patient and answered all of our questions thoroughly. Our job was scheduled quickly and our flooring looks great! Both Siegfried and John dropped by frequently to make sure our project was coming along nicely. Will definitely recommend!
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September 2023 by Dave Klein
I'm totally impressed with Design Floors. Remodeling my house, I had a tile floor space where I wanted to put in wood flooring to match existing (and discontinued) wood flooring. They came up with a brilliant solution and did the job flawlessly. Great folks, great service, great experience!
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August 2023 by Simon Smock
The team did a great job replacing the tile in our bathroom. Great price and they completed the job faster than expected.
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August 2023 by Yvonne Hoff
I love my new floors! I had Design Floors replace carpet with engineered wood flooring. When I walked into the store, I knew absolutely nothing about wood floors. Siegfried answered all my questions and helped me select the best option for durability and beauty considering my pets and children. Every subsequent question I had was answered within a few hours by email or phone call, very responsive!The install team led by Ely was on time, did meticulous work, and was very neat. When they were finished, there was not a scrap of the construction left in the house.Every time I walk in my room, I think “I love my new floors!” It is beautiful.I will definitely use Design Floors again for other rooms in my home.
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August 2023 by Whitney Spooner
Leo and his team were amazing! He helped me pick out carpet for our rental home and made the process seamless! So glad I didn't go to a Home Depot or Lowe's for carpet. We had our home floors measured for new carpet as well. We cannot wait to see the finished project. Great customer service! Very Professional! Reliable and no hassles! Highly recommend!
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August 2023 by Keith Ford
Outstanding service and support from just nice people. Helped transform our den by adding hardwood floor. Thanks Leo!
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August 2023 by Neha Nangia
Design Floors has been amazing to work with! They have renovated all our floors and kitchen remodel. John and Rholetta have been great to work with and accommodating to our request. I highly recommend working with them.
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August 2023 by Thomas Millwood
Leo worked with us all the way through starting with multiple quotes to determine our budget, coming up with pattern matches between deluxe vinyl and tile components and insuring a satisfactory installation.Thanks Design Floors.
