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December 2023 by josue perea
I got a new engine for my car through this place,After they kept my car for about 2 months.They gave it back to me with all sorts of problems.I was told the car had warranty on the engine and the Labor. And I’ve taken it back to the place 4 different times.The car seemed to only get worse. After every visit.After I got it back this last time I finally got curious enough to open up the hood and really review the work that had been done.I found all sorts of loose bolts and clips just hanging by a thread. The cover came out with the slightest of pulls.When I they put the new engine in. They kinked my exhaust. Causing further damage and making the car sound AWFUL.The car was with them from (10-30-23) to (12-23-23)They had my car for about 2 months. And did not resolve the problems.The ownership has refused to speak to me to make this right.I have asked to be able to take this to a place that can get this properly addressed or get a parcial refund on the labor. To take the car somewhere else.And they have refused to speak to me. And have failed to fix the car.This has been an absolutely Horrific experience.They have displayed no Honor or pride in their work.Or even willingness to rectify the situation.The issues with the car remain to this day, and despite repeated attempts to speak to the decision makers to work something out to rectify the situation.I have received no response from them.This is so frustrating, the car was initially taken to them in February, 2023. and returned to me late March, 2023. From the initial install.In the span of 2023. They have had the car 4 different time. For a total of anywhere between 4-5 months. And after I paid about 9k.The car is in horrible condition.This is not what I was expecting out of this place. And I am utterly disappointed.
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November 2023 by Christian Williford
Great experience here at this location with Clayton and he made me feel confident with the repairs needed on my vehicle. He was quick, knowledgeable and very kind. I will definitely be back for any future repairs. Thank you for a wonderful experience!
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November 2023 by Cora H.
My new go-to place for car repair. Been twice - once for issues that needed to be diagnosed (suspension) and they did a thorough inspection and gave a quote for everything that they saw but then recommended minimum repairs needed for cost. Second time for inspection and oil change - they were friendly, honest, quick and did good work each time. The inside waiting area is clean and spacious with a kids play area, tv, coffee and comfy chairs. Thankful to have this place near my neighborhood!
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November 2023 by Alex Barta
Incredible service, great pricing and super clean facility! Tim is amazing and provides consistently great service at every visit and for all of our cars! He (and the entire team!) thoroughly explain what their approach is to all services (both preventative and maintenance), ensuring we know exactly what they plan to do to our cars. 10/10 recommend!
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October 2023 by Asiah
I'm new to the area and have been to this location twice now!This is one of the nicest autoshops I've been to. They have a nice waiting room, offer complimentary coffee, and have a kid room.The website shows an appointment option, but they do take them. Walk-ins only. The times I went it was not busy so I was taken care of right away.State inspection was reasonably priced. I believe I paid around $25. A synthetic oil change I may have gotten cheaper elsewhere, but it was quick and easy here with welcoming staff.
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October 2023 by Sara Byun
Castle Hills Auto has been the BEST place I’ve been to for car repairs/services. The staff has always been so kind and accommodating. Monique and Clayton are so sweet every time. No funny charges, explains everything thoroughly, service is quick and efficient, and a comfy lounge area which is a plus! It’s in a great location. I highly recommend getting car repair needs here!
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October 2023 by Nancy Tran
I’ve been getting my car serviced here since they’ve opened. They always do a great job and are so quick! The service tech named Tim is always so informative and I appreciate that he updates me through texts about my services. You guys are amazing! Thanks for making everything so easy and convenient!
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October 2023 by Kendal Hope
I work across the street from this location and they have always been easy to get into, amazing service, and general very fast with simple things like oil change and inspection. I have also had some other work done in the past and they were quick and very helpful with that process as well. Would recommend to anyone needing repairs or just an oil changeService: Oil change
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October 2023 by Asiah C.
I'm new to the area and have been to this location twice now!This is one of the nicest autoshops I've been to. They have a nice waiting room, offer complimentary coffee, and have a kid room.The website shows an appointment option, but they do take them. Walk-ins only. The times I went it was not busy so I was taken care of right away.State inspection was reasonably priced. I believe I paid around $25. A synthetic oil change I may have gotten cheaper elsewhere, but it was quick and easy here with welcoming staff.
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September 2023 by Komal Sitaula
I got mine car transmission fluid replaced and A/C service here. They have different promotions going, they take only one promo per service.
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September 2023 by chris tan
Brought my control arms in to replace the ball joints. They were extremely accommodating with the repair and were able to get me out the door in a timely manner.
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September 2023 by Kim O.
Super friendly staff!! Nice clean waiting area and shop. I went in for an oil change and inspection. They had me in and out very quickly. This is my new go-to place for all things auto service related. Thanks guys!!
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August 2023 by Kat S
New go to place for me. I originally went for a state inspection. The service was great and I was out the door in about ten minutes.I went back today for a brake & transmission fluid flush. They finished within 20 minutes and the cost was low compared to the Honda dealership.
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August 2023 by Amy S
Came in for a state inspection. They were very fast and polite. I definitely would come back again!
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August 2023 by Jessica Chance
Perfect for my car inspection - very nice amenities and waiting area, which also includes a small children’s playroom. Quick 5 star service. Highly recommend!Service: Vehicle Inspection
