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February 2024 by Ross Weiler
Truck was fine. Process kind stinks. Had to move truck location for pickup which was inconvenient. Wasn’t told to bring the truck back with the amount of gas I left with and they were going to charge you $31/gallon if you don’t fill it up.
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April 2022 by Marlee Hill
My husband and I placed a reservation for a moving truck about a month prior to our move. The morning of moving day he went to pick up the truck, and was informed that they had no trucks. No alternative options and no advance notice given. Luckily Uhaul was able to hook us up with exactly what we needed and we got a refund from Budget Truck- only after some back and forth. I would not recommend using Budget Truck for any service where you are counting on them. I do however recommend using Uhaul for moving!
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April 2022 by Marsha A.
I would never rent a truck from this location. I had a reservation for 1:30, had movers scheduled at 2. Arrived there was a sign that said out to lunch back at 2. He didn’t get back from lunch until 2:40 One hour past my reservation. Almost 1 hour into waiting my mover had to cancel because that would have put him behind for his other jobs. So I had to pay the hourly fee for 1 hour to cancel. This happened April 6th a manager said they would call and I have yet to hear from them. I would suggest you drive 10 minutes down the road and go to another budget location because they are very unreliable.
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April 2022 by Beautiful Disaster A.
If I could leave no stars I would. This was the worst service I have ever had. I pre-paid for my rental over a month in advance. I asked them if the documents I had for the rental were sufficient and they said yes. I brought all paperwork and my debit card that they already authorized with more than enough money in my account for the deposit and they denied me the rental. Left me, my fiancé, and baby stranded up there looking for a new rental place on no notice so I couldn't find another rental & wouldn't give me my money back for 3-5 business days but because of Easter holiday they said it will probably be next Wednesday before I get my money back. F*** this place and the customer service and the desk guy for being liars & scumbags.
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January 2022 by Austin S.
Due to transmission issues with my car I was in the unfortunate position of having to pay for a rental vehicle. My car is under warranty, but the dealer's are all backed up so it will be a week before they can diagnose and determine it is an issue covered under warranty, at which point they will put me in a rental. That being said, Justin, was one the most helpful and genuine rental agents I've ever had to work with. He got me in and out in under 5 minutes. Didn't try to up-sell me on coverage I had already declined and got me out the door as soon as I came in. This location is in a totally random shopping center, but if you're close by and in need of a rental I highly suggest giving them a shot.
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October 2021 by Robin K.
Turned car in a day early, I handed the keys to the counter attendant, he asked if he could just email me the receipt since it was about 15 minutes before they close and he had a person in front of me. I said sure, assuming in good faith he would check my car in the day I brought it back. Much to my disappointment he didn't check my car in till the next morning which added an extra day to my rental. I called and spoke to the same employee, who said he would fix it. 2 weeks later, never corrected and I have since had no luck getting anyone to answer the phone at that location. Sent an email and still nothing. So my advice is, don't leave the counter until you have a receipt in your hand, regardless of any inconvenience it may cause the staff. (It also shows my car being picked up and starting the rental at 3:56 AM, didn't pick the car up until after 5:00 PM)
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August 2021 by Hunter Kockler
Justin was super a huge help! He has made the process very easy on me. I will be using budget again because of him.
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June 2021 by Traci E.
It's always great when you arrive at your destination to quickly get on your way - whether traveling for business or pleasure. Beyond the wait for the car rental bus from the DFW terminal - we had a short wait in line with a few people in front of us. Our agent was friendly and efficient and she quickly got us on our way. We were politely offered a reasonable upgrade which I loved was an offer and not pushy like I've experienced on other trips. The car ran great and served our purposes for a business and leisure quick trip. When returning the car - they had our receipt before we even stepped out of the car. Great service!
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August 2020 by J L
This isn't necessarily reflective of the local (Lewisville, TX) location, but I made a truck rental reservation a month ago and three days before my pick-up date, I get an email saying my reservation was cancelled, because they don't have the inventory. WTH????
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May 2020 by RaDasha Raimey
DONT BOOK WITH BUDGET TRUCK. I drove almost 1,000 miles with a considerable hole in the cabin. It rained and I got soaked. INSURANCE is a joke. Road side assistance would’ve taken 90 minutes to get to the truck so I just drove through the rain. I had to wrap myself and the seats with moving blankets to keep from getting soaked. I could feel the air coming from the outside through the hole. So it was never cool in the car..
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November 2018 by Adam S
On the 18th of May, 2018; I reserved a 26' Budget truck. The reservation was for June 14th-16th, which was almost two months in the future.
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September 2018 by Ash
If it were up to me I wouldn't give this place a single star. The truck was ABSOLUTELY FILTHY. Oreos under the seat empty Gatorade bottles under the seat and the back of the truck was dirty. Not to mention the brakes, tires, and windshield wiper blades were also in bad shape. You would think driving from Texas to Virginia the truck would have been inspected before renting it out. I'm grateful to god we made it to Virginia. The workers here should be ashamed of themselves for sending the truck out this way. Never again will I rent from budget I'll pay the extra money and go with U-Haul.
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May 2017 by Juan Rodriguez
Great service for any truck rental. They offer after hours drop box were you can go and drop off the truck and key. The next morning the store manager will close you out.
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March 2017 by Matt Groves
Family run. They always treat me very well. Enjoyable rental experience.
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February 2016 by David Iarussi
I sent my kids here when they had to move. The trucks fit their needs without going overboard and were clean and ready to use. Friendly and competent. We trust them. Recommended.