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September 2023 by Bruce L.
Please do yourselves a favor and stay away from these guys. They are liars, unethical and over price their jewelry. I bought an over priced watch that did not contain the features they said it had. I tried to return it 2 hrs. later and they refused and ignored me after they got what they wanted from me.
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April 2023 by Johnny Ro
Took my bracelet to get it fixed and not even a week after getting it back it broke from the same place
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February 2023 by Cash Riley, Jr.
I was at the Music City Mall and I stopped by this location and I was about to buy a pair of earrings for my wife for our anniversary and I asked to test the diamonds. The guy said all there diamonds are real, which may be true but the pair of diamond earrings I was about to purchase were not real.Do yourself a favor and never ever buy jewelry from this store!!!
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December 2022 by David Young
Very good store I asked for a gold ring but the size was about two sizes too small. It cost a little extra but it was done by the next day in perfect condition at the right size. I highly recommend going here.
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October 2022 by R H.
I cannot begin to tell you the disappointment that I have in this jeweler. They are unethical non-responsive, and have no desire to please their customers they smile in your face and then sell diamonds with no quality or authenticity. Please do not ruin any life experience wedding , engagement, birthday, etc. they will ruin your experience!!! I truly wish I could leave zero stars!! .
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October 2022 by Jason Amerson
I also had a horrible experience at the Arlington Mall location with the sales staff and Jay/JJ. I specifically asked before purchasing a diamond necklace for my wife if I could “return” it if she didn’t like it, because I wouldn’t have bought it otherwise. Their response was simply “yes”. It wasn’t until after they charged my card that they told me, “no refunds, just exchanges” and pointed at a small sign on the wall. They definitely withheld that information before they had my money when I specifically asked. I tried to return the necklace the next day anyways because it wasn’t what my wife wanted, pointing out the fact that they lied and were deceitful. Of course they denied it. Jay said he would try and call me back in a couple of days, never heard from him. Called and left a message several times, nothing.In addition, because I read all the negative reviews on this place AFTER the fact, I took it to a couple other jewelers to verify it was what they said it was. They said it was 14k gold when in fact it was 10k. Straight up lie.This place will deceive you into purchasing and once they have your money they don’t want anything to do with you.
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October 2022 by David Burelsmith
Well staffed and stocked jewelry store.
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August 2022 by Nikki Major
This store is amazing ??. They are always so nice. My husband and I have been going to JJ for years and he is an amazing Jeweler?. Never had any issues. The women in there are always so polite, they treat you like you're Family. If you're looking for great jewelry, prices and excellent customer service please check them out ?. They are the Best ????
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August 2022 by Ariel
I wish I could give a 0 stars . The Arlington Parks Mall location really screwed me over. I brought a solid gold chain for my husband and paid almost 5,000 the chain links get stuck and twisting together , they have 30 day exchange less than a week and they wouldn’t give me a resolution to the problem with the chain all they want is to make more money and they always change the price day by day and wanted me to pay more money for something that they sold me. And brought a gold medallion with a picture of our kids on it and the picture was not straight on and still wanted to charge me for that as well to fix DO NOT SHOP HERE YOU WILL GET CHEATED they don’t care all they want is money
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August 2022 by Teddy Major
My new Jeweler is JJ at Brilliance. They take care of me like family every time I come to the store. I definitely recommend anyone needing great jewelry with great service to go here.
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July 2022 by Rhonda Hagey-Levert
Was promised change in watch battery within 30 mins. Not done. Female store manager at Music City Mall branch Lewisville TX took downstairs and came back 5 mins later. Tried to charge me $10 more than what she quoted initially. "New battery" stopped working within 2 days and fog collected inside watch face of my waterproof expensive watch. Will never use Brilliance Jewelers again!
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April 2022 by Willam Denton
The customer service is amazing. They’ve gone above and beyond helping us find the best jewelry for my family.
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April 2022 by Lashanda Washington
I must say when Mr. JJ at Brilliance Jewelers say he got you...He take care of you. I must say hes a man of his word. I'm a person who's big on customer service and he had gave me and other 100% I will say if your looking for great quality and pricing he your guy..
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January 2022 by Nivedita Sharma
I did not see these reviews. They are pathetic. They will not share diamonds certificate while buying. Also will not share that you cannot return before buying the piece and I am sure their diamonds are bad quality.They had pushy salesperson. Please do not waste your money at this place.
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September 2021 by Precious Schisa
DO NOT BUY FROM HERE ! Jewelry is very low quality . I bought 2 rings from them and 3 days later 2 of the “diamonds” fell out . I went back to get it exchanged … mind you this guy changes the pricing or items all the time … they hike the prices up on the tags just so they can try to really make you feel you’re getting a discount…. GO TO JARED or someone reputable . None of the items are even work the discount they give you . He will keep saying “ don’t worry for you I’ll give it to you at ( name price )” take 300 off of whatever he says for the actual value . If you compare this place to bigger jewelry places it’s around the same price and you will get the real deal at the actual jewelry places . I will never buy from them again . I’m waiting for them to fix my ring situation and that’s it . If you have someone you DONT like … send them to this place