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May 2019 by Jan S.
I loved my Lincoln and had no intention of trading but.... unbeknownst to the dealer, I had been quietly wanting another Mustang for years. I finally got it in my head that if a red or blue Mustang convertible showed up on a certified pre owned deal, I would pursue it. One night as I'm browsing the website, there it was. So,then I decide if I can get in and out without hitting my head or needing assistance (I'm 65), I would pursue it. I tried everything to talk myself out of it but nothing worked. This now makes my 3rd red Mustang convertible in the past 25 or so years. (6th Mustang overall). it's the best one yet! Of course it would not have been possible without the assistance of the staff at Smith South Plains. No tricks, no high pressure-just down to earth straightforward deals. You just don't get this kind of great service and treatment at the mega dealerships.
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June 2017 by Leigh L.
We had an emergency stop here with our RV. Although we are not their typical customer, they treated us with kindness and the highest level of service. We were back on the road in no time. If you ever come this way, ask for Crosby Long, the service manager extraordinaire.
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November 2015 by Jay C.
The service department is excellent. They get the job done fast and do it right the first time. The sales staff are friendly and helpful without making you feel pressured.
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October 2015 by Kelsey G.
I have never had worse customer service. Went in today just to get a simple inspection done. We walked into the service office and the lady at the front counter just looked at us, didnt say hello didnt say someone will be right with you, nothing, just looked at us and then continued to pick at her fingernails. Then when a gentleman walked in he just about did the same thing, we had to initiate and finally tell them what we needed. And then when they were finished with the inspection we waited and waited for them to tell us they were done, we had to go to the counter to check on it! Will not be going back there for anything, service, repairs or to purchase a vehicle!
