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February 2024 by Boone
I have tried multiple times to contact the company to cancel my membership, and have yet to hear back. I even went to the location and they told me they would cancel my membership, but I noticed I was still billed the subsequent months. I contacted customer support and have yet to hear back weeks later. I eneded up contacted my credit card company to dispute charges, since cancellation is impossible. My experience under previous ownership was great. The new ownership is evidently a black hole. The form on their website doesn't work, nobody answers the phone for their customer support, they don't answer the text messages or emails for their customer support? Stay away.
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February 2024 by Wesley Adair
Been a member for three years . Just canceled my membership.This place Changed ownership and now it’s terrible. Most of the equipment in the wash bay was not working and when they wiped the car down all they did was smear the dirt all around .
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February 2024 by Carlos Martinez
The machine is missing to wash the car mats
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February 2024 by Gwena Margolis-Realtor
Always an easy way for a quick wash. Car was dirty...not anymore. Mission accomplished.
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January 2024 by None None
Not open despite being above freezing now
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January 2024 by ricky church
used to be wash n roll. i miss it. it's is ok now tho. some of the vacuums don't really work (they "suck" bad LOL). one time i was here and i cut my hand really bad was bleeding all over everywhere (my own fault) and the boys let me in the office and gave me bandaid. i have a cool scar now. i've never gone thru the actual car wash. i just like hanging out with the vacuums. boys working here always chill cool sweet and kind. never seen a lady.
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December 2023 by Abhijeet Gunadekar
Good experience of carwash with vacuum and towels available whenever I visit. Much better than the other Leander Go Car wash location by 183 non-toll which is pathetic in terms of car wash facilities like no vacuum since last 6 months.
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November 2023 by Austin Lyles
Been going to the wash n roll for years. Looks like they were bought out by Go Wash. This is what the highest grade ($28) wash and tire shine looks like after the wash. Gotta do better y'all.
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November 2023 by Jason R.
Part of what makes joining their monthly membership service intriguing is that you can cancel at anytime. Or can you? I cancelled my membership with Wash N Roll back in January 2023, but again was charged in February. I visited this site in person and found out they are now owned by GO Car Wash, and the manager cancelled my membership in their system right in front of me. Too bad that didn't work either. I have been charged the same $35.49 like clockwork on the 9th of every month. Despite multiple attempts to contact GO Car Wash, and disrupting the charges with my CC company every month, GO continues to charge me. Save yourself the hassle and choose a place that cares more about their customers.
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August 2023 by Bailey Cole
Ever since this has been taken over by go cashwash it’s gone extremely down hill. They took the mirror down so you can’t see your wheels aligning with the tracks, mat wash machine has been broken for over a month, today there was 1 spray to use for 8 spots by the vacuums and you just have teenagers sitting ending around on their phones. About to cancel my membership if nothing improves soon. I’ve had a membership here forever so super disappointed.
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July 2023 by Toghrul Aliyev
There was an accident in the middle of the tunnel. Car in front of me just stopped (it had a very big wheels) & my car hit that car. My car was in full foam so I was not able to see that the car in front of me stopped. Cars were in neutral, no one pressed brake & they said that it is system failure, so they submitted a claim, took pictures, etc & the manager told me that they are going to call. I did not receive any call during 2-3 month. When I asked about the claim status on my next visit, they told me that they can't find any claim & they can't do anything, because it is possible that the vehicle in front of me pressed brake (in this case that car should submit a claim from insurance). Now I can't prove them that was their system failure. So be careful with them & do not trust their words, specially their system.
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July 2023 by Royal Gonzalez
Fast & Friendly !!! My Ride always looks Great when I Roll Thru This Car ? Wash!
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July 2023 by Kacie Nesby
I’ve had a membership for over 3 years but recently every time I go here something isn’t working or they are out of something. Staff will fold towels and then chat instead of putting them out, vacuums are constantly broken so you have to change spots until you find some that work, usually at least 1 brush in the wash is not working properly.
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June 2023 by Leslie Roe
Had to do a quick trip to north Texas and killed lots of bugs along the way. Drove through here when I got back home, and this place did a pretty decent job getting most of the bug remains off. With the sweltering heat we've had, the last thing I wanted was to allow them to bake on any more than they have. Definitely recommend.
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June 2023 by Megan Garner
This place has gone downhill since being bought out. No clean towels, minimal cleaning supplies, and the worst customer service. I finally had to call my bank to stop payment for my membership.