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January 2024 by Bailey Johnson
customer service was excellent! we did not plan well for the freeze and they were out to our place within 2.5hrs. the gentleman who came was so kind and friendly.will 100% be working with them again.
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January 2024 by IM SONG
I visited here two days ago. Winter storming was coming. So, I had to refill my 20 lb propane tank. When I arrived this store, the host was about to leave. But he stopped to help me.Therefore, he was able to accept credit card too.I would like to recommend and appreciate it so much.
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January 2024 by garrett coley
They advertise 24/7 service but hey are not open 24 not open Sundays at all.
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January 2024 by Shelly Conselman
These people are HEROES! Last night (Sat. Dec.30 at 6pm), I came home to find the heat wasn’t working and the inside of my house was 59°. I have little kids, so I scrambled to find a propane place still open on New Years Eve, and suddenly I saw these awesome reviews and called HOPING someone would answer. Thankfully, Stephanie answered the emergency hotline and the wheels were put in motion to get our tank filled the next morning. It’s now 10:30AM on Sunday morning and the heat is coming back on and I am SO GRATEFUL! If not for these wonderful people— who truly take care of their customers— we would have had to wait until Tuesday to have heat and fuel to cook. Thank you, Propane Plus!!!
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December 2023 by Robert Shoemaker
fast service
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June 2023 by Eddie Kantor
Great staff
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April 2023 by Yu Mel
Fast and professional.It takes about 4 min to get back your 20lb gas tank full of gas. I paid $16 for the service.Recommend this place.
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March 2023 by Dana H.
They squeezed me in in a pinch and I am forever grateful! These guys are awesome! Good pricing too!
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March 2023 by Steve Gamble
Propane Plus was very helpful very understanding when I need them the most they came through for me want to thank everyone at Propane Plus for all the work that they do
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February 2023 by SangJeoung Kim
They are awesome!!!So fast service, clean, make sure everytihing is good.I strongly recommend Propane Plus if anyone needs propane.
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February 2023 by Billy B.
Perhaps it's because of new management but the office is disorganized , the service fee is ridiculous and the error rate is unacceptable during cold weather . We have switched companies and so have our neighbors .
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February 2023 by Kathleen Myers
Saved my parents today due to the negligence of another propane company dropping the ball…again. They refueled my 85 year old parents home that had no heat as temps were freezing outside. Finally, good old fashioned care and service. Thank you Propane Plus! You’ve gained their business. Good bye corporate type ran business.
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February 2023 by Paula Ferguson
I have used Propane Plus twice, paying on the phone before delivery each time. I called a few days ago to question why I was charged more than agreed to on my last order. The hurried woman that answered the phone was rude and curt as she explained that SHE was not the one that took the order and they had just "filled the tank". If I had received the invoice they were supposed to email me I would have known why. This would not have been a big issue if she would have handled it in any other way, such as professional and apologetic that the order was processed incorrectly (no matter that it wasn't HER FAULT), instead of being rude, which I pointed out to her. When I told her to forget about sending the invoice, I would find another company to supply my propane from now on, she just said, "okay" and hung up (she did end up sending the invoice). I'm sure I can find a company that hires courteous people to answer their phones and that understand what good customer service is.
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January 2023 by JD T.
Great people to work with and even better customer service. Even gave me good advice for a pizza place.
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January 2023 by Aymee Garcia
Great fast service! Very professional super prompt and overall just nice people. We are first time propane users for our home so we ran out completely as we didn’t keep up with it. We had contacted multiple companies and most weren’t taking new clients or the scheduling was days out. We were at 0%, we had endured no heater and no hot water as well as no stove for 3 days in the middle of December it was harsh to endure. I called propane plus and they were able to come out the same day within 2 hrs. Im so grateful and beyond happy with the immediate service. 10 stars! ???????? We signed up for the reoccurring service to avoid ever running out again. It’s hard to find good customer service out here in Austin as it has become over flooded with people. Companies cant keep up or simply don’t care to: I definitely recommend them.
