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September 2024 by Jonna Bernal
⭐⭐⭐⭐⭐
**Excellent Service**
I couldn’t be happier with the service provided by Lone Star Roofing & Gutters! I love that they are local and won’t upsell you or cut corners with your insurance company.
From start to finish, the experience was seamless. The team was professional, punctual, and highly knowledgeable. They took the time to explain every step of the process, ensuring I was comfortable with the work being done. The quality of their craftsmanship is outstanding – my roof looks fantastic, and I have peace of mind knowing it’s built to last. They also left the area spotless, which I truly appreciated having kids and a dog! I highly recommend Chris and Doug from Lone Star Roofing & Gutters to anyone in need of roofing services and a trustworthy opinion!
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September 2024 by Arjun Gupta
TLDR: Had a terrible experience with Lonestar Roofing and Gutter— botched repairs led to serious damage, and they refused to let me use my trusted contractor. Avoid them if you value your home.
UPDATE: Just got a call from Chris - they are suing me for slander. That probably explains the 5 star reviews.
Detailed Review:
1. Initial Issues:
I hired Lonestar Roofing and Gutter in 2023 to replace my roof, expecting a professional job. Instead, their subcontractors caused significant problems:
Disconnected Pipes: They used the wrong boot sizes and tried to force-fit them, which led to pipes being disconnected. [See attached images]
Poor Workmanship: They didn’t apply mastic and failed to flash vents properly, leading to leaks and serious damage to my home. [See images of buckled wood and water damage]
2. Hidden Concerns:
These are just the issues I can see. I’m not a structural engineer, so I can’t be sure there aren’t more hidden problems that could be damaging my home’s structure.
3. Response from Lonestar:
Lonestar acknowledged their mistakes in text messages, but refused to let me use my trusted contractor for repairs. Instead, they insisted on using a handyman who works out of his garage to fix a large wooden fixture in our kitchen. [See attached image]
4. Final Resolution:
Despite having clear evidence of their negligence, Lonestar hasn’t taken responsibility to properly fix the damage. They even offered me $4K to not sue them for any future damages—a red flag that there might be bigger issues ahead.
I considered suing but realized the cost and time might outweigh the benefit. Fortunately, I can cover the $6K to fix the damages myself, but I wouldn’t wish this experience on anyone else.
5. Conclusion:
If you’re considering Lonestar Roofing and Gutter, I’d strongly recommend looking elsewhere. My experience has been a real headache, and I wouldn’t want anyone else to go through the same ordeal.
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September 2024 by Shannon Hruzek
I recently had the pleasure of working with Lonestar Roofing for a roofing project, and I couldn’t be more satisfied with the results. From start to finish, their team exhibited professionalism, expertise, and exceptional customer service.
The initial consultation was thorough and informative, with providing a detailed assessment and transparent estimate. They took the time to answer all my questions and address my concerns, ensuring I felt confident in the decision-making process.
The work itself was carried out with remarkable efficiency and precision. The crew arrived on time each day and worked diligently to complete the job within the agreed timeframe. They paid close attention to detail and maintained a clean worksite throughout the project, which I greatly appreciated.
Additionally, Lonestar Roofing was very responsive and communicative, keeping me updated on progress and promptly addressing any questions that arose. Their dedication to customer satisfaction was evident and greatly valued.
I highly recommend Lonestar Roofing to anyone in need of roofing services. Their professionalism, quality of work, and excellent customer service set them apart from the rest. Thank you for making this experience so positive!
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August 2024 by Lane Millsap
Chris and Lone Star Roofing and Gutters truly bring a level of care and honesty to the roofing business in a way that isn't seen often enough anymore. No pressure sales, just straight to the point, wanting to help the customer get a new roof that works best for them.
They also offer quite a bit of color options, won't pigeon hole you into selecting one either. They are flexible, trustworthy, and hardworking. Can't speak highly enough of them
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April 2024 by Marie Yurkovich
I can't say enough about the job that Lone Star Roofing & Gutters did on our new roof and gutters. They completely transformed the look of our house. It looks like a brand new house. These guys are amazing and worked their butts off to get the job done. They were always professional, courteous, and a pleasure to work with. Thank you, Lone Star Roofing & Gutters!! Special shout out to Keith, who facilitated the whole job. 5 stars!!! I highly recommend them.
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March 2024 by Michele Girard
I can’t say enough about this company’s reliability professionalism, knowledgeable, fairness, and dependability. My home builder choose poor constructions materials on my roof vent that cracked and was causing a leak. Doug Brooks answered my call the first time and Chris Brooks came over twice on very short notice and repaired it for me. I would highly recommend their services!
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October 2023 by Hariharasudhan Duraisamy
A company who always puts customer satisfaction at first. Would prefer/recommend in future.Services: Roof repair for storm & wind damage
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September 2023 by Heather Jorgensen
Many thanks to Jimmy and the Lone Star team for making this process so easy. The gutters look like they were builder installed - they're that perfect of a match for our house.The team worked quickly, precisely, and paid attention to the details - like placing additional diverters where we get the largest amount of runoff from the roof. I couldn't be more impressed and won over by their service and expertise.Value-wise, they weren't the cheapest bid I received. However, no other company would stand behind their work for 10 years. And now having seen their team in action, I know I won't have to worry about those gutters for at least that long, and that peace of mind is worth more to me than what I paid.Thanks Lone Star!Service: Gutter installation
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September 2023 by Bob Fields
Lonestar replaced my roof damaged by hail a few weeks ago. They did an outstanding job getting the job done in ONE DAY! They arrived and began tear off very early in the morning and continued working until dark. Their supervisor, Jimmy Shrull, kept me updated every step of the way. It is rare, in this day and time, that I can say, without reservation, that I am entirely satisfied with the performance and quality of work from a company, but that is exactly what I now report! Five stars and a full recommendation to anyone needing a good, reputable roofing contractor. Thank you Lonestar and thank you, Jimmy Shrull!
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September 2023 by Heather J
Many thanks to Jimmy and the Lone Star team for making this process so easy. The gutters look like they were builder installed - they're that perfect of a match for our house.The team worked quickly, precisely, and paid attention to the details - like placing additional diverters where we get the largest amount of runoff from the roof. I couldn't be more impressed and won over by their service and expertise.Value-wise, they weren't the cheapest bid I received. However, no other company would stand behind their work for 10 years. And now having seen their team in action, I know I won't have to worry about those gutters for at least that long, and that peace of mind is worth more to me than what I paid.Thanks Lone Star!Service: Gutter installation
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September 2023 by Heather J.
Many thanks to Jimmy and the Lone Star team for making this process so easy. The gutters look like they were builder installed - they're that perfect of a match for our house. The team worked quickly, precisely, and paid attention to the details - like placing additional diverters where we get the largest amount of runoff from the roof. I couldn't be more impressed and won over by their service and expertise. Value-wise, they weren't the cheapest bid I received. However, no other company would stand behind their work for 10 years. And now having seen their team in action, I know I won't have to worry about those gutters for at least that long, and that peace of mind is worth more to me than what I paid. Thanks Lone Star!
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August 2023 by Hapa Fodder
Hands down, one of the best contractors I have worked with EVER! Super friendly, VERY informative, easy to work with and professional!I needed help correcting an issue I had with my house over heating in the Texas sun since the builder of my house cut corners and didn't build adequate ventilation into the attic. Chris and his team fixed the issue for me, something I have been fighting with the builder and home warranty folks for 2 YEARS!I had gotten 5 different quotes on what I wanted done to my house and Chris and his staff were the ONLY ones that didn't try to tell me I needed more work done than I wanted. Didn't try to tell me they would contact my insurance for me to try to get me a whole new roof and didn't sound like they were trying to scam me.The entire staff was very skilled at what they do, did a great job of explaining to me what they were doing and brought any issues they had to my attention right away. On top of all of that, they are a family run business and I am always trying to support businesses like this! If you need work done on your roof, whether reroofing, ventilation, repairs etc, I HIGHLY recommend these folks!Services: Attic venting repairs
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August 2023 by Chris W.
Hands down, one of the best contractors I have worked with EVER! Super friendly, VERY informative, easy to work with and professional!I needed help correcting an issue I had with my house over heating in the Texas sun since the builder of my house cut corners and didn't build adequate ventilation into the attic. Chris and his team fixed the issue for me, something I have been fighting with the builder and home warranty folks for 2 YEARS!I had gotten 5 different quotes on what I wanted done to my house and Chris and his staff were the ONLY ones that didn't try to tell me I needed more work done than I wanted. Didn't try to tell me they would contact my insurance for me to try to get me a whole new roof and didn't sound like they were trying to scam me.The entire staff was very skilled at what they do, did a great job of explaining to me what they were doing and brought any issues they had to my attention right away. On top of all of that, they are a family run business and I am always trying to support businesses like this! If you need work done on your roof, whether reroofing, ventilation, repairs etc, I HIGHLY recommend these folks!
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July 2023 by A S
Cody P. and his team were great every step of the way after a different roofing company messed up our roof. Cody was very professional, friendly, communicative, and always had time to answer any questions we had. We can’t say enough good things about this roofing company and we love our new roof!
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June 2023 by Joanna Casas
I worked with Jimmy to get my roof done after a hail storm. They did a great job, and Jimmy was very patient and helpful throughout the entire process. We had an independent inspection done afterwards and the inspector gave Lonestar Roofing kudos!Service: Roof repair for storm & wind damage
