-
February 2024 by Juan Lopez
Jason was friendly and his service was outstanding!
-
February 2024 by Kelli Lewis
Eric was really nice. I really appreciate his help with my actuator!
-
February 2024 by Ed Olmstead
Took very good care of me. ?
-
February 2024 by Brandi Idar-Ferrin
Service was speedy and friendly. They were open to discussions about what was needed for my vehicle. Provided excellent service all the way around we could not have been happier.
-
February 2024 by Danny Meredith
Good service, good quality work
-
January 2024 by Tereasa Ford
Knowledgeable staff
-
January 2024 by mohit sai gundapaneni
Liked customer service, who given all the necessary information at Firestone, Leander. Loved the experience
-
January 2024 by Preethi Reddy
I wish there was a -10 star to give them.I had trouble with my car and was at autozone, they couldn’t diagnose it properly as they were not fully equipped. So they recommended me to go to Firestone which was closer as they will have all the necessary equipment. Firstly, I hate Firestone and do not like to go there as I had to total my previous car due to their negligence so never went there in like 6-7 years and this time I had to go thinking that they might do better. Autozone already said issue could be with either the battery or transmitor, now these folks at Firestone have checked my car and everything and came back and said your car is in perfect condition etc etc when in I had already told tell very clearly that for the past 2 weeks every time I had to jumpstart to start the car and they charged me freaking 50 bucks for that, I am all okay if it was correct diagnosis and if that was true. I couldn’t argue or anything because they did a through check.I come back home and still the same issue, few days down the lane I took it to a mechanic and they confirmed it’s the battery problem, they changed the battery and for the past 1 week I had no issues at all with the car.Firestone is freaking useless, I have no idea what the hell they diagnosed and found and charged me for their faulty diagnostics. Just a very useless store!!!Never ever will go back to Firestone
-
January 2024 by nathan h
Open on a sunday and very quick. They are super nice and friendly. It was the easiest experience in a tire shop ever. They remember what customer service means!
-
January 2024 by Allena
Got a state inspection that they passed with a headlight bulb that I told them to check out and then still asked if I wanted it changed after I inquired and then only did one and charged me $60+ which seems like a lot for one headlight.
-
December 2023 by Berte Standard
The service I required was completed on time and to my satisfaction. Prices have increased a great deal but that's not necessarily their fault. It's a shame they always seem under staffed and overworked, especially on a Sunday. They should commit to fully staff or consider closing on Sundays.
-
December 2023 by Roy S.
Made an appointment on12/18 for 12/19 at 11:00AM, arrived at appt at 10:50 AM, was told by Firestone agent Sean, that it would be about 6 hours before they could get to me. I took off work to go to this appointment. 6 hours is absolutely unacceptable after making an appointment. This Firestone is located in Leander, Tex on 1/83. I have been a Firestone customer for many years. This store lacks Leadership and competence, completely appalled.
-
December 2023 by PHILLIP BAIRD
The courtesy and professionalism of their staff, the cleanliness of the business, full accounting of procedures performed, no pressure or scare tactics and reasonably priced considering the type of business (all mechanical shops are overpriced, as are all other professions).
-
December 2023 by Elizabeth K.
From the moment I walked in the staff was friendly and helpful! Luke helped check me in and made sure the tires were the right ones I ordered and that they would drive right on my jeep. Then Jason the tech went out of his way to help me and checked on all the little things that might be giving me the notorious "death wobble!" He tightened up everything on my front end to hopefully help with it, and I am so grateful for the great service he provided! Overall the service was superb and the pricing was just as good! They also offer military discount which is a huge deal for me and my husband when we go places because you would be surprised how many places don't! Even if it's small it's the thought that counts for us. I will definitely be going here from now on for all my tire needs, thanks yall! Keep up the great work!!
-
December 2023 by Raven
My husband brought our car in to have one of its tires changed today, and our appointment was supposed to be at 9 AM. They didn't start working on the car until almost 10 AM because they still had not even finished their work from the day before. What makes it particularly frustrating is that we didn't simply book an appointment. We had to REQUEST it, then wait for someone to APPROVE it. You would think the reason for this is so Firestone can make sure they can accommodate the requested time, but no. If they were already backed up from the day before, I don't understand why an early morning appointment time was accepted to begin with.People schedule appointments instead of walking in for a reason, and that should be prioritized. You don't know what else someone has to get to and we don't all have multiple vehicles. My husband has now been there for 4 hours because, on top of the fact that they approved a time they didn't actually have available, they only had one of the type of tire we needed and it ended up being defective. So, now they're waiting for it to come from another store.The only reason I am giving them the second star is that we at least got a mechanic who was paying attention and noticed the tire was damaged before putting it on, which I do appreciate. I realize that not properly inspecting the tire before confirming they had one available would have been a delay regardless, but had Firestone respected the time that they approved themselves, it would've been the only one.
