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February 2024 by Carlos Soto
The management of this branch refused to provide me with the medical service that is stipulated by contract with my insurance provider, simply giving excuses and without taking the slightest diligence to resolve, seeming more like a degrading act towards me, they did not accept my valid insurance card and my status on the portal as active, the person at the desk completely useless and without any intention of helping the public, the saddest thing is that I pay a considerable amount monthly on my medical insurance to have these pathetic locations and low quality and without professional ethics
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February 2024 by Alvin I.
If you are looking for a doctor who listens, keep looking. If you are looking for a doctor who's practice is based off science based medicine, keep looking. If you are looking for anything of quality out of your doctor, keep looking. Dr. Manthena will not listen to your complaints, respect your request, or investigate any complaints without resorting to an etiology of depression and anxiety. Anxiety is referred a diagnosis of exclusion. Dr. Manthena will not rule out potential other causes to come up with an differentjal, other than anxiety and depression. She will take the easy button and try and prescribe downer medications because she projects her own bias into the situation, vs using actual science based approach. Even a simple lab order request for hormone evaluation will be a No and immediately diagnosing the causes as depression/anxiety. Do your self a favor and find a new doctor. If this is your doctor you should leave. If I could give zero stars I would!
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January 2024 by A S
This location needs to be closed and staff here needs have their licenses suspended especially the nurses and techs. They are destroying the reputation of nurses. I have never heard or experienced such crazy behavior at any patient care setting. All they care about is their money that they get from the patients and their insurance. If I need to vote I would like to request to close this location immediately especially after such horrible reviews of poor people who visited here !! And whoever is working there currently, hold on to their licenses untill they redo some training on behavioral education and patient care skills. They are just ruining public’s life by being there. Stay home if you don’t like your job but don’t play with someone’s life and emotions.
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January 2024 by nicolae uzer
I have been come to the ARC for at least 20 years. This is the frist time they have missed up my appointment. ?
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November 2023 by Swaazy _.
I love ARC, I've never had a bad experience until today. The front desk was very rude, short, & unwelcoming also smirked & smacked their lips when I walked in. Then the nurse was also very rude with her demands. The doctor acted as if he was scared of me. When it was time for me to go the nurse walked in and asked if I was done with my paperwork in a very rude tone. Grabbed my papers and quickly walked away with her head down while I was trying to ask her a question. I had to call for her to come back and she peeked in the door. I simply asked for an eta on when my paperwork would be ready to pick up because I live an hour away and if it would be ready today then I would just stay in the area. She replied with an aggressive tone "I DONT KNOW" and quickly walked away again. Not showing where to exit the office or no type of departure greeting. I will not be visiting this location ever again.
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November 2023 by Vera Nouvion
I recently visited Dr. Konda for a preventive care exam, and I had a billing issue that left me disappointed. During the visit, the doctor did not ask any questions related to a diagnostic exam, I didn’t ask any questions, the appointment lasted no more than 5 minutes and all the paperwork indicated it was for preventive care. Despite this, I was charged for diagnostic care. I expected better clarity and communication regarding the billing process, and I hope this issue can be addressed for future patients.
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September 2023 by Michael M
You will be billed the maximum amount for an office visit each time you make an appointment, regardless of what you are told when you make the appointment. I was told that a follow-up visit with Dr. Sundahar Konda would be free, then I was billed $314. I have tried calling ARC billing, ARC customer service, etc. Each time, after a long wait, I was told that they would check with the physician's office and get back to me within either a week, three days, or "very soon," and I never heard anything. I have begun to realize that ARC is a deeply unethical organization that is focused on extracting the maximum amount of money from patients while hiding behind layers of clueless staff answering phones and promising return calls. They realize that if they just keep sending out the same bill and making it impossible for you to speak with them, eventually you will break down and pay, because you want the problem to go away so you can get on with your life.
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September 2023 by Briyith Perez
Was a bit concerned looking at all the 1 star reviews but was pleasantly surprised after the appointment. They were pretty pleasant and efficient
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September 2023 by Greg H.
I don't go to this ARC much am I'm glad as the front desk people are snooty and make you feel unwelcome. Also while in the rooms you can hear the staff griping, complaining, and making fun of patients. Poor showing.
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September 2023 by andrea shoope
I've been calling since 6am and no one answers the after hours line or even when the clinic is open. 30 minutes on hold after you're open with still no one answering. I randomly get an email for Nov 6th, today is Sept 5th. I also sent in an online request sept 2nd still nothing. My kiddo is sick and I'm just trying to have him seen by a doctor. Why is no one available to take appointment!!?
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September 2023 by AS
I've been calling since 6am and no one answers the after hours line or even when the clinic is open. 30 minutes on hold after you're open with still no one answering. I randomly get an email for Nov 6th, today is Sept 5th. I also sent in an online request sept 2nd still nothing. My kiddo is sick and I'm just trying to have him seen by a doctor. Why is no one available to take appointment!!?
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August 2023 by Divyaksh Kapur
Be careful. They will find ways to charge you even for visits that are covered under your insurance. While the doctor was easy to talk to, the front staff is not at all friendly and borderline rude.
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July 2023 by Irma Levrie
I saw Dr. Manthena at the Leander ARC clinic for an annual wellness exam. She was gentle, professional, and understanding of all of my health concerns. She was also very patient. I would recommend her for all.Lab staff was fabulous. They found a room to allow me to lay down while getting blood drawn. Staff was very patient and help with tips.Scheduling an annual for this location was difficult, but only because it’s a busy location during a busy time. I’d recommend scheduling preventative visits a month or two in advance and not during peak times like right before school year starts or the end of insurance benefits period.
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July 2023 by Sheena Sharp
Canceled an appt withoutInforming the patient. Can't get arthritis meds without an appt. Would give 0 stars.
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May 2023 by Arianna Ramirez
I’d give 0 stars if I could. ARC has always been a place I recommend to people looking for a doctor. I have never had a bad experience until I went to the Leander location. The nurse was so rude. I booked an appointment for a physical and in the comments on my booking I said “physical and vaccine verification for nursing school application”. As soon as we got into the room, I handed her the paper I needed filled out and even took the time to fill out all the stuff I knew I could. She rolled her eyes at me, grabbed the papers from my hand and start giving me attitude saying I was going to need labs. I kept telling her that I didn’t. I said I just need a doctors signature saying my vaccines listed on that form were up to date and a physical. She then told me I didn’t need to be there and walked out with my form. Thankfully the front desk helped me fill out my form and have Dr. Konda sign it.
