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February 2024 by Jesse Fanning
They sold me a business plan back on May 2023 for 4 free Google Pixel Pro line's I've been trying to get my credit for these lines and no one can help me.
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January 2024 by nathan flores
Great customer service.
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January 2024 by Donald Roccaforte
Upgraded 2 lines of service in July 2023. 5 months later and still not receiving our promotional credits that were part of the upgrade process. First I stopped in the store to inquire and the store manager took my purchase receipt that they provided me at the time of my upgrade clearly showing the promotions I was supposed to receive. He promised to look into it and contact me within 24 hours to provide me feedback. Never heard a word. Next I contacted Verizon Customer support on Oct 15th, and was promised there were no worries that they would apply the promotions but it would take 4-6 weeks to appear on my bill. Will 8 weeks later still no sign of any progress. This will be my last contract with Verizon. My last upgrade 2.5 years ago was a very similar issue that took months of frustration and phone calls to resolve.
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December 2023 by Joe Fazzone
I went into this location and met JT.. he took care of the problem within minutes excellent customer service !!
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November 2023 by Cody Stanley
We stopped in today to set up my Mom’s new iPhone. JT and Haley were both so nice and made the process as easy as it could be! Thank you so much!
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November 2023 by Christine C.
The best customer service employees in the industry. Outstanding. I felt like a VALUED customer. I was treated with RESPECT by all of the employees. Love this place
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September 2023 by Ian M.
I preordered 2 iPhone 15 Pro Max's, one for me and one for my wife also got an iPad 9th gen to sweeten the deal. Elaina was absolutely fantastic. Working with her felt like we were family. I will never work with anyone else except her. Loyal Verizon customer for life.
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September 2023 by Freddy Garrett
Went in because I’m supposed to get ESPN free with my plan. But it’s not working. Tried calling customer service to no avail, so I went in thinking they could fix it. They were very nice and tried but still they couldn’t fix it. That’s why I must give Verizon 1 star because they promised this for me and got me to switch carriers and now I feel bait and switched.
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September 2023 by April Burrows
The phone customer service was terrible, but Que in store is AMAZING!!
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July 2023 by Paul Young
The absolutely absolutely help me to get through some horrendous nonsenseI cannot speak for other Verizon store locations the people at this one they did okay they were decent
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July 2023 by Jermain Carlisle
Avoid this location because employees are unprofessional and Ghetto. The black lady working there with dreadlocks created a scene by talking loud and unprofessional. The manager on site Q didn’t do anything to stop the black lady from creating a hostile situation in front of customers.
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May 2023 by Crystal Pike
Joe was so nice and helpful through our entire experience and even ended up saving us money on our bill. Absolutely recommend.
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May 2023 by Tiffany Johnson
Been here since 11am it is now 11:30am and they’re still not open
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April 2023 by Roma Vespa
I HAD to upgrade my phone! But, I didn’t expect such PISS POOR service. Every rep, including the “manager” had the worst disposition. Not helpful or remotely accommodating. They speak to you like they are talking to their homies on the corner. Couldn’t wait to leave. Pos Verizon. ———— Also, those responses that apologize for what happened ARE COMPUTER generated!!!!
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April 2023 by Jeremy Sorensen
Showed up at 5:55pm after work to purchase my daughter a cell phone. Was told to come back tomorrow when they are open because they close at 6pm. Hopefully they close this location because it is useless along with their employees. Will never use this location again and it is pointless to have a retail location that closes at at 6pm. Most people in America cannot make it by 6pm after work.
