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March 2024 by dcdunnmd
I cannot believe how badly The Shop screwed up my MXT.Subcontracted by another mechanic; They refused to be supervised. I was not allowed to come see my vehicle and they Would not perform work as desired; only to their own liking.The Shop Literally ruined my truck by cutting a hole in the drivers front frame rail next to the engine mount and welding onto the frame, forever weakening the frame. This when all they had to do is use existing bolts and bolt holes in the frame rail.The airbag on this side between the frame and the axle is offset from centerline. On the passenger side, instead of using existing bolt holes, decided to weld--- terrible quality welds--- onto the frame, thus weakening this frame as well. Look at pics of airbags offset from center with a support pipe on top of the front axle.The undercoating job is awful. Incompletely media blasted. Left rust and debris behind and partially coated the structural members after removing the bed.Additionally overspray on my chrome bumper, various engine parts including hoses, radiator, horn. Partially coated Axle. Overspray on transmission, starter. Skid plate incompletely blasted and incompletely coated.New airbags have paint/undercoating on them.One of my primary concerns about wobble in the front end not even addressed.The list goes on...Charged me 25k and took 6+ months at their shop to ruin my truck.It is a rare vehicle..It cannot be repaired.I want all of my money back and to be compensated for damages.
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March 2024 by Dale D.
cannot believe how badly The Shop screwed up my MXT. Subcontracted by another mechanic; They refused to be supervised. I was not allowed to come see my vehicle and they Would not perform work as desired; only to their own liking. The Shop Literally ruined my truck by cutting a hole in the drivers front frame rail next to the engine mount and welding onto the frame, forever weakening the frame. This when all they had to do is use existing bolts and bolt holes in the frame rail. The airbag on this side between the frame and the axle is offset from centerline. On the passenger side, instead of using existing bolt holes, decided to weld--- terrible quality welds--- onto the frame, thus weakening this frame as well. Look at pics of airbags offset from center with a support pipe on top of the front axle. The undercoating job is awful. Incompletely media blasted. Left rust and debris behind and partially coated the structural members after removing the bed. Additionally overspray on my chrome bumper, various engine parts including hoses, radiator, horn. Partially coated Axle. Overspray on transmission, starter. Skid plate incompletely blasted and incompletely coated. New airbags have paint/undercoating on them. One of my primary concerns about wobble in the front end not even addressed. The list goes on... Charged me 25k and took 6+ months at their shop to ruin my truck. It is a rare vehicle.. It cannot be repaired. I want all of my money back and to be compensated for damages.
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February 2024 by Ricky Hudson
$1600 steering parts, scratched window tint (they did have it replaced), didn’t lube new parts, didn’t align front end, paid for tire balance which they didn’t touch. Piss poor service and cost me additional $400 to have a real shop reservice front end. You are crazy if you use this flea market of a store.*Update- you did not give a huge discount on the tint, I paid $85 for the single passenger window. I paid another shop $165 to realign the front end and they showed me where all new Moog components were dry. I put my hands on each Zerk fitting and grease boot. You did this work in Oct’23 and I developed at popping sound in Jan’24 and discovered the idler arm frame bolts were loose. Not even torqued. I torqued all components myself this time.First time I’ve ever had someone work on my vehicles as I have all tools needed, just didn’t have the time for this instance. I wish you success but you really need to improve your quality control.
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February 2024 by Tim Melton
I came in with a ranchhand bumper issue from another dealer and they fixed my problem quickly and accurately! You guys rock!
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January 2024 by James Bentivegna
I had some fix shocks and rear blocks installed and they did a good job. My only complaint is I really had to research everything myself they weren’t much help answering questions or making recommendations.
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January 2024 by Catarena A
I came into the shop off road in fear that my amp steps were far gone from being saved as they were not properly folding in all the way. However, a very helpful employee Kerstan, put my mind at ease and was very insightful in helping determine what the issue was and what fix was needed. Needless to say, it was a very good experience, my amp steps are fixed, and was so grateful to have someone so nice help me out today. This place will always be my favorite.
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September 2023 by Shannon Crowston
I love my 10 year old PRISTINE FJ Cruiser and am typically self-sufficient re: minor repairs. A bulb was out in my ARB bumper and for some reason I couldn’t remove the assembly to figure out which bulb I needed. These guys contacted ARB to get bulb info and allowed me to go purchase it myself. When I returned with it, they kindly & quickly replaced the bulb…even though ARB gave us the wrong bulb info! (They happened to have the correct one on hand.)So, yeah, these guys ROCK‼️
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August 2023 by Chris Uhler
I was very pleased with the leveler and alignment they did. They definitely know more than the average shop and spared me future problems. Thanks Chris!
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July 2023 by David Anderson
Christian, Sam, and the team was awesome, as the work was done they made sure to let me know what parts they also recommend replacing. Saved me time and money down the road. Also, they had difficulty aligning my car due to rust on some bolts. I paid a month previous at Firestone to have alignment done. I went back to Firestone and they refunded my money! Thanks The Shop Offroad!!
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April 2023 by Rowe G
Did a great job on the air bags for my f350 and even notified me one of my inside duals on my f350 were on their last leg, if I need any suspension or tires put on id go here.
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December 2022 by E Shank
The shop Offroad always delivers. From my numerous jeeps, FJ cruiser, gladiator build and now my f250 expedition rig.
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October 2022 by Kevin Loosemore
Great customer service, i bought rough country lift kit and when the kit arrived, some of the kit was missing. Offroad shop help me work with rough country to get all the parts needed and installed my lift kit. i could not ask for better help or service. i will be coming back to this place for all my Jeep needs and questions. thanks to Bryan, he took extra time to call me with updates and situations. also was patience with me on scheduling a time for installation. this is a great place.
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July 2022 by Nightmare Unfound
The shop Offroad always delivers. From my numerous jeeps, FJ cruiser, gladiator build and now my f250 expedition rig.
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May 2022 by Frank Porrovecchio
Awesome shop. They squeezed me in on a Saturday for a badly needed caster adjustment, along with new shims. They said it would be about a 2 hour wait. I was back in my truck within 2 hrs, and it drives like it should now. Definitely will be returning for more work.
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May 2022 by Dean Hazley
I choose the shop because , I have know quite a few people that had their trucks modified by the shop and the results were spectacular, the customer service is second to none. I had a 2” leveling kit installed on my F-150, they got me in when they said they would, they completed the job when they said they would. All around great family Business and I would recommend them to anybody.
