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January 2024 by Catherine Ivash
We were ignored, unfortunately, both times we entered this store, though several employees were working. The first time, there were no other customers. Being invisible was not pleasant, and we drove a long way to visit this store.
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December 2023 by Mike Shore
Do Not Trade Your Phone In On The New Z Fold5 or Any Other That Offers Bill Credits. It is a scam, you will have to change your plan to a more expensive plan negating any amount you get bill credit for. Then, they will renege on the amount agreed for your phone only they won't tell you... then, the trying to speak to the manager, he leaves you to wait for 30 mins and you leave.
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December 2023 by Bob Kovach
We got our phones here last Black Friday. They were very busy but managed to get us out phones ordered with new plans.
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September 2023 by Lia Castrillon
We need a portable internet and they gave us the perfect solution. Very strong equipment that took over when my fiber optics one was down for 3 full weeks. I am glad T-Mobil had the right solution for us.
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August 2023 by Lisa Cisneros
About two weeks ago, I went to the Baybrook Mall location. It was a horrible experience. I called this location and went there after. The customer service was excellent! Spencer is a true expert! He was patient and explained all services regarding my phone upgrade. Savannah was excellent as well! They both stayed after the store closed to ensure I walked away happy with my phone upgrade ready for use. This is what I call quality professional customer service! Avoid the Baybrook location at all cost! If you ever need assistance, I highly recommend this location!
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July 2023 by Amber House
Shamaree, Jose, Danny, Alish, and Rob are an amazing set of guys. They are all knowledgeable. and definitely have my service.
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June 2023 by Margaret Donohoe
Very informative,girl was very patient took her time so that i ciuld understand on 96...i got her card and will learn a few more things on this phone
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June 2023 by me ,me stop it
They are the (BEST) I just left the store, the employee ( Ray) was great, with in minutes he fixed my phone ?, great full ?, every time I go the store, they are always helpful, friendly, the time before today, I was buying a phone for my granddaughter, a other person that just left the store, car ? would start, so while I jumped started that person's car, they the phone ? I needed, and thanked me so much, my act ? of kindness came from the experience and employee's, that always helps me, what a great store
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May 2023 by Jessica Barajas
Alish helped my family tonight. He was extremely helpful, knowledgeable and friendly. This location was pretty busy but everyone was attentive and very patient.
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November 2022 by Ronald Parker
The home Wi-Fi I have had now for a month almost every day it disconnects from the system I have to reset it several times a day so far I'm not happy with it I think there's a problem with one of the cell towers because my neighbors have the same Wi-Fi home internet system that I have and they're all having the same issues
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October 2022 by Frank Dean Hernandez
Asked for a replacement screen protector through warranty over 3 weeks ago, turns out the guy working there input the information and the sent out a totally different product, go back the next week after having to deal without it and then had to sit there and watch everyone being helped and they made me wait for over twenty minutes…the store manager was bantering with a set of customers over random things and after the allotted time passed, came over to help but then turns out they have to reorder it again over a human error and I still have not received it
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June 2022 by Ralph Mercado
I would definitely come back for any of my phone services. Melisa and Nohemy provided 1000% customer service and top notch professionalism. Considering the issues that had incurred with my service network these ladies made it happen. Thank you much. ?
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June 2022 by Laurquashe Lewis
I absolutely love this store! The individuals who work here are so welcoming and super nice. Maria had me and my 3 year old in an out. 10 out of 10 I recommend!
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May 2022 by Andy Bramlett
Transferring an old phone to a new phone went seamlessly. Courteous and helpful service from Ricardo made the process easy...Thank you !
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May 2022 by Victoria Amber Gonzalez
Was helped by Jose and he was amazing! Was super quick in transferring me from Verizon to T-Mobile and helped me set everything up in the app. The service was great and will definitely go back when I need to add another line!
