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November 2023 by Alexandra K
They are okay. Did not realize they had more than one location. I went to pick up a pair of shoes I had repaired and that location was closed. At least they had the where with all to email me about my shoes needing to be picked up. One thing I was grateful for.But honestly for shoe repair? I would not go back again.
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April 2023 by Karen Biles
Very helpful. No problem with my garments. I had my husbands boots resoled. They looked great! A lot cheaper than other shoe shops.
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January 2023 by Gina Burrows
This location does not know how to professionally resolve customer issues. 2nd item this location has damaged. First time, overlooked it because mistakes happen. This time, not so much. Manager did not provide a reasonable solution to fix a dress shirt they burned. Had to call the District Manager, which she was wonderful, professional and provided reasonable solutions to fix the issue. I will no longer use this location, mainly due to the manager. Would of not inconvenienced the manager to possibly reach out to her district manager to see what other options were available, since the 1 solution she provided was not reasonable for me, instead of arguing. Good managers problem solve, not argue, especially when they clearly damaged a customer’s merchandise.
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August 2022 by Bubba Rivers
Very professional
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May 2022 by K R
I took a pair of boots in there for repair the man said he was going to sew them the seams that were ripped after 2 weeks of waiting he did nothing but glue in them together
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October 2021 by Ana Harley
I’ve been going here for 10+ years and they have never failed me!! I’ve taken in things from drill team uniforms->blankets. I even had them clean my wedding dress and veil AND had them preserve it for me...it came out amazing and in a beautiful looking box!! Jaquita is so friendly and remembers me every time I go in.
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August 2021 by Ana Salinas
I’ve been going here for 10+ years and they have never failed me!! I’ve taken in things from drill team uniforms->blankets. I even had them clean my wedding dress and veil AND had them preserve it for me...it came out amazing and in a beautiful looking box!! Jaquita is so friendly and remembers me every time I go in.
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August 2021 by Darryl Henderson
Fast, friendly, personal service with a name you can trust in garment cleaning. The League City location has shoe/boot service, as well.
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August 2021 by D D
Get my boots fixed here, he does an excellent job!!
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August 2021 by Gregory Ellis
Jaquita is the best person I've ever worked with at Pilgrim Cleaners!
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June 2021 by Terri Huey
Took a pair of boots to have the rubber sole replaced. Told 1 week. Went back in 2-not touches. The clerk said she’d put them on his desk so he’d see them. Went back 2 weeks later-still not touched. Come back in an hour, they’ll be ready-they weren’t. FINALLY 3 days later they were ready. I don’t know when as we were never called to say they were ready. The clerk was apologetic but not enough to to offer a discount. And they were not cheap. And it doesn’t seemLike a lot of work to glue on a sole. NEVER AGAIN!!!
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January 2021 by Terri H.
It took over 1 month to resole a pair of boots. We were told one week, went back-not touched. The clerk put them on his desk, said she be sure he saw them, come back next week. Went back 2 weeks later, still no touched. Went back, 2 weeks later, come back in an hour-still not done. Went back 3 days later and they were finally ready! The clerk was apologetic and nice, but no one was apologetic enough to discount the price, which was not cheap! Never again will I use these guys.