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September 2024 by Nicole Cadet
Wow wow wow!! I am beyond satisfied with how Stanley and shad took care of me. Very easy, very smooth, very professional, very genuine people! Thank you so much for helping me get my car & thank you for being transparent and just honest with everything including the paperwork.
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September 2024 by jill baur
Undeniably the friendliest, most customer oriented vehicle purchase experience either of us has ever had. Our sales specialist, Nadia was beyond accommodating!
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September 2024 by Brian Williams
Stanley Williams is a great guy if you need a sprinter van ask for him
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September 2024 by Gail Landry
Trent was very professional and courteous
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September 2024 by Shannon Peters
Excellent experience! Dealership vehicle pricing was the same as what was listed online. No gimmicks or schemes, just great service to get the vehicle I wanted. Thank you to my salesman, Stanley Williams and finance manager, Lauderdale Wayne.
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September 2024 by Tim Closs
Nice place, friendly employees, minimal wait time for previous appointment for oil change.
Thanks for the coffee machine, I'm always running on empty.
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September 2024 by Ezra Poon
Scott knows his sprinters
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September 2024 by B & G’s Loaded Tea’s
Had some difficulty getting parts ordered but once Shane Krenn and the director Daniel got involved everything went very well. Daniel really did an excellent job communicating and went above and beyond he and Sean both.
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September 2024 by Edward T
My Service Advisor, Teresa, is always polite, professional, and extremely punctual. She has never let me down even when I had to get quick service without an appointment. Teresa is Awesome!!!
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September 2024 by Nnamdi Ibe
The Repair Service was fast upon approval from my Service warranty company. The staff were responsive and professional after multiple calls not being answered. A little wait time to get the loaner vehicle and the final bill was higher than the estimate I got upon approval of the repairs.
However I'm glad my vehicle was repaired and I am back on the road with my ride.
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September 2024 by jennifer sturrock
Great service!
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September 2024 by maher bashawry
Very welcoming staff, they will definitely treat you as a VIP. The salesman Mr. JR Thomas is very professional he goes way beyond your expectations. Mr. Allan sales manager was a gentleman too. I didn’t buy the car because it was a little above my budget, but yet the treated me very nice til the last minutes.
This is a 5 stars dealership very luxurious showroom, fancy service waiting area, self service bar & amenities were amazing, and an upscale clean restrooms.
Definitely I will go back soon to buy next car.
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September 2024 by Dr. Bill Kerstetter
Worst purchase I ever made! I should have kept my Lexus. Check engine light came on 4 weeks after purchase. Tech couldn’t find anything wrong and questioned if light actually came on. Well, happened again two weeks later. After two days I get a text that my tires are down to 6/32 and a rodent chewed through the wiring harness. I had to call in to talk with someone (you’d think someone would call me) and was told they could try to repair or I could file against my insurance to replace the harness. Crazy! As far as I know, they sold me the car like this! Brand new 2024 C300 and all this in less than two months (and only 1800 miles). I was told a manager would call me. You’d think that would occur quickly, but no. I have no trust with this dealership/service department. Will never buy again. This issue may need my attorney to get involved. Lemon law!
Update: No, you’re not looking into anything! I’ve submitted a claim to Mercedes and can’t even get a response from them! All a bunch of scam artists. Rest assured, you have not heard the last of me.
Update: still unable to reach person handling my claim at Mercedes. The pictures show the rodent damage. Should be obvious this amount of damage could not occur overnight. Tech had to remove manifold and use scope to see. Not something a rodent would attempt unless the car was sitting for long period (like during shipment from manufacturer to dealer). Seems pretty obvious.
Update: WOW! I just got called by MB headquarters by the person handling my claim. Basically, his response is there's nothing he can do from his position, it's all up to the dealership and their management. Funny, the dealership referred me to MB headquarters! This is such a run-around. You have no recourse or any means of settling issues with this company. I wasted a week to learn that this guy can't do anything...what a great job...just take in information and let customers know there's nothing he can do. BUYER BEWARE!!! I will make it my duty to inform those who surround me as a center of influence to warn them from buying a Mercedes. This will be an ugly lease...
Final update:
The GM of the dealership, along with his service director decided to make it right after MB refused to do anything. They kept my car for a week and gave me a loaner. They had their most experienced tech repair the wiring harness and replaced a computer module that was damaged from the faulty wiring. I’ve had my car back for a few months now and it seems to be working just fine. I wanted to give these two gentlemen kudos for doing the right thing for the customer at their own expense. It renews my hope that there are still good people in the world.
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September 2024 by Rhonda Salinsky
I made an appointment and everyone was very helpful and respectful. Thank you Daniel and Patrick for addressing my concerns.
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September 2024 by Dominique Crane
Ruby Hernandez was kind, quick, and efficient in servicing my vehicle today. Could not have asked for a better experience!
