Home Improvements in League City, TX

“I had ordered a smoker to be delivered and turned out to be the day Galveston west end flooded due to storm surge. Had to get it rescheduled and Caleb with customer service could not have been more helpful in getting my order reset. He was over-communicative which is a very nice rarity these days. Super friendly and I could tell he actually cared. Your store managers should be real proud to have Caleb on the HD team.”

“Edited review: I am now thoroughly convinced that the people at Home depot are part of a community, willing to listen, help, and do whatever it takes to keep the League City and surrounding area supplied to the best of their abilities. These people are legitimately courteous, respectful, and overall willing to go above and beyond what is necessary to get a job done. This last week I had a problem with my recently purchased Tuff shed. My review with them will remain the same because they only fixed the problem when coerced by a major company, not because it was the right thing to do. They just didn't want their contract with Home depot jeopardized. I get it. But as a consumer, I judge their motivations, and they aren't ethical. The manager at Home depot Listened to me when I called. He heard me, understood that this was not an acceptable problem with a shed that was less than a month old, and got on the problem right away. He called Tuff Shed Corporate office and advocated on my behalf. Got a hold of people I could never dream of speaking to. Rattled some cages. Got something done. Within a few hours, he had someone out to fix my shed- THAT DAY. What a guy. That is why I changed my review. I debated whether to leave my old review up or not, but I decided that if you wanted to read on, to see the issue and how upset I was, and how grateful I am at having a manager go out of his way (not having any clue about this review, by the way, he was just doing his job) to help out a customer who had been wronged by a company that they were partnering with, a company who was sending representatives to sit out in their parking lot day in and day out, saying hi to people, shake hands in good faith, and then swindle people right under their noses, that you should have the right to see it. You can also pop on over to tuff shed to see their review. I got a response by the way. He left an email for me to contact them. Funny, because I have left almost a dozen voicemails and emails before leaving these yelp reviews. Funny how that works... Here's the original review: I am so disappointed. I expected more from a company as reputable as this. I bought a basic 10x12 Tuff Shed from the League City Home Depot in mid March. Had it installed April 1st (I know, foreshadowing, right?!?) Less than a month after installation, the problems have started. My door started sticking. There is a gap in the back where the light comes. And now, exactly one month after install, the door will not even close. AT ALL. I put everything in that shed, and now I can't even lock it. How can I feel safe, knowing I can't even lock up my shed at night? Knowing I can't even close the door? When I called for help, I got the run around. Speaks a great deal for the kindness of salesmen... their smiles stop the minute you sign across the dotted line and hand them their check. What did this slime ball say? He literally told me to go on Craigslist to find someone to fix it for me. Excuse me? Really? You don't warranty your work? Why did I go with a name brand then? But I digress...and kept reading the fine print, searching the 3 point font for anything that might be of use. So far all I have is a headache. I then called customer service warranty department to see if they could help. They were nicer, at least. Assured me someone would be out to fix the problem. Funny thing is, that day came and went, and no one ever showed up. No one called. No one even rescheduled. Nothing. And now I just get a "leave a message after the tone" recording. I am beginning to wonder just how reputable this company really is. Tuff Shed, shame on you. You are swindling people out of their hard earned money, giving them the impression that you back up your work when you have no interest in doing anything but lining your own pockets. Home Depot, you should be ashamed of yourself as well, doing business with sleazy company like this. With a company that went from excellent customer service to utilizing used car salesmen tactics for a quick sale. Figure this re”

“Power out all across town, people pilling in for generators and related accessories. The manager was out managing to her best with a great attitude and a great help. They have a ton of shipments coming in to meet the needs of the surrounding communities. It was great to find what I needed today.”