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“I placed an online order after Hurricane Beryl hit. I saw on Facebook that the store was open, but when I arrived, there was a 'Closed' sign on the door. The gentleman at the door said they had no power, but were letting limited customers in. Since I had an online order, it was no problem. The lady at the back desk looked at my order and three store employees helped find the items I ordered and brought them to me. Since I was unable to get a receipt due to the power outage, one man walked me to the door to let the others up front know I had an online order.
This was the only Ace Hardware in SE Houston area that had what I needed and everyone was so helpful.”
“Oh, it's a New Year! My dryer died. Called for repair. Joe knows so much about the appliances, he fixed it in about 10 minutes! They know GE, better than anyone! Don't wait! Just call them! On time, on budget.....BEST EVER! In my phone for all appliance repairs! The first call you make.”
“Mark helped me. Excellent customer service!!! Respectful, knowledgeable, treat you like family. Shop was very clean and organized. Definitely recommend coming to this shop. Will continue to come here for all parts and recommend all family and friends here.”
“The newer Moen 1222 cartridges are just a little larger in diameter than were the old ones. The woman at the register in League City was familiar with this problem and I was told to sand the cartridge for a few seconds until it slid in as it should. She was absolutely correct.
If I had gone to a big box store I would have been told something else.”
“The service at the place was excellent. The associate at the checkout counter knew her store well and pointed me to the right aisle for the product I was looking for.
Very organized and they have plenty of power tools and choices.
Thought they do rent equipments - but currently they do not rent equipments.
Plenty of parking.”
“I had ordered a smoker to be delivered and turned out to be the day Galveston west end flooded due to storm surge. Had to get it rescheduled and Caleb with customer service could not have been more helpful in getting my order reset. He was over-communicative which is a very nice rarity these days. Super friendly and I could tell he actually cared. Your store managers should be real proud to have Caleb on the HD team.”
“I loveeee coming here! Staff is super helpful, knowledgeable, and kind! Fast checkout and the store is alwayssss clean! I will always come here, even if it's out the way!”
“Had an issue with a door I ordered at this store. Today, I went to the store and a manager, Randy M., helped me resolve my issue. I was also assisted by manager Megan R. and store associate Lacey E. It was so nice to get personal service.”
“Power out all across town, people pilling in for generators and related accessories. The manager was out managing to her best with a great attitude and a great help. They have a ton of shipments coming in to meet the needs of the surrounding communities. It was great to find what I needed today.”
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“I appreciate the staff knows their inventory and placement. I enjoy the friendly greetings and how they value the customer. That attention is sorely lacking in too many stores nowadays. MGR Edie knows how to perfectly cut a key! Other places I've tried and had to keep returning because the keys wouldn't work. This is my go-to for hardware needs.”