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July 2024 by Sarah Luckett
Staff here is top notch. Devon went over my tire options based on my driving needs. He sent a link to my phone that provided the status of my cars wait times. Communication was flawless. Steven, the manager, was easy to talk to and listened to any questions or concerns I may have, and addressed them right away. I highly recommend this location!
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July 2024 by Art Castaneda
My representative Trevor help me with getting 4 new tires on my suv. He was customer friendly and professional.
I have been a returning customer for years
because they don't pressure you and therefore I will return.
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June 2024 by Rikki Norton
Very good service and that’s why they’re always so busy. Make sure to book an appointment! Only location I will go to. Thank you guys!
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June 2024 by M K
On arrival they didn't want to rotate my tires. They advised me tread in front was 4/32 and back tires were 6/8 and 7/8. I had recently bought the front tires new. I got a bit mad initially and then walked out. The manager caught me and said they could rotate the tires after. I had intended to leave a bad review. I decided not to because they took the time to talk to me and ask my plans about the car, which are to get rid of it in the next 6-8 weeks. I decided against rotating the tires after hearing his explanation. It felt like visiting Walmart for a minute. They made a good save on service, which is why this is a 5 star review instead.
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June 2024 by Kathy Petty
Had appointment at 3 and i'm still sitting here at 3:45 my car in the same spot when i bought it in. I asked the person at desk, he said they had been running behind. I said why did you tell me this when I checked in with an appointment. Finally moved to stall 3:48. Crazy. Very nice Senior Management. Trevor was very helpful. Just would like to know they were behind when I came in. Always a good place for tires and service. They were in the weeds
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June 2024 by Ray Jetha
Great customer service.
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June 2024 by Shae Bagot
The guys inside that checked us in were the only good part of our experience. We had an appointment at 10am, but the truck didn't get taken back until 11am. What's the point of an appointment then? This is also the 2nd time that they lost the tire stem cap. The guy told us they didn't take it off, then how did you check the tire pressure? Then he said idk what to tell you. Nice. Last time my husband went in there and found it but this time he didnt. He checked for all 4 of them before we gave them the keys. Yes it's a small and not expensive part but it's the point.
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June 2024 by Diane Shultz
Great tire air check thks
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June 2024 by Gustavo Duran
Great costumer service ?
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June 2024 by Joyful Nika
I wish I could give 0 stars. Upon arrival, I realize that it was a very confusing directions as to where you go for your Aircheck. There was arrows on one side, but yet the device and the equipment was on the other side, which means you would have to loop around to actually get serviced. After patiently waiting for about 15 minutes I realize I was not gonna be receiving service, & that’s only because I realize what situation I was actually in & I had an important decision to make. Either I can given to that negative & low vibrational energy or I can overcome it & realize that the energy that I’m currently holding, which is of love and respect and compassion will always be stronger & always win. I know this type of energy because as I was waiting this time there was several people that were working that just completely acted as if I was not there. They did not wanna come to service me and by the way, I am a beautiful, indigenous Brown American and I realize the individuals were there were a color and different backgrounds at first. I thought it was just they were busy till I realize I made eye contact with three different individuals that wanted me to know that they saw me but did not want to service me. I was only there to receive some air in my tire seeing as how it had deflated overtime here in Houston the heat has been excruciating and even today it’s at 95°, all my other three tires are fine but the rear passenger just went down for some reason so I thought I would be able to stop in on the way to my favorite library, which is only five minutes away Helen Hill by the way, you guys must check it out they are awesome, caring, and compassionate and amazing people that are truly there to serve. Anyways, as I realize what was happening, I decided to leave with the energy I already held, which is of love and compassion. I choose not to give into that low negative vibrational energy because I know that there are many many many among us that are not of us they look like you, but actually they are, other entities that are only here to spread division hatred so that they may continue to conquer. I know this because I’ve realized the shift and energy that’s been happening post Covid and there’s more people that are waking up to realize that we must come together & continue to spread love, and every since then there has been even more uprising and that type of racist and negative energy. As a mother of two teenage children, one son and one daughter that’s one thing I made sure to never teach because those type of thought practices are in fact taught as you notice when we were younger and as a child, we made friends with everyone it’s not until you’re taught hatred that you then impose that on others. I’ve always taught my children to love and show compassion, and only treat others based off of the treatment they give you & based off their character and how they treat others and themselves. Only then you respond accordingly. I knew it was this because a Caucasian woman pulled up behind me 15 minutes later she was immediately assisted whereas I was still standing waiting for help so then I realize it’s time for me to go because if I stay in someone does actually come I know that they’re only going to interfere and more than likely tamper with the tire that only needed air. I’m sure it would’ve become more of an issue probably with a puncture or some type of malice intent Done and I did not want that. so I’m here to just advise You of using caution and intuition when visiting certain locations. We are very fortunate here throughout Houston that there are hundreds if not thousands of Discount Tire locations that One could go to so you do not need to spend your energy, time & money at a place that do not welcome you, do not like you & do not want you there. There are other locations to visit and I know that this is not a brand issue but more of an isolated individual franchise issue. Those that are employing these people are also those probably of the same mentality. To All of You have the day you
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June 2024 by Lane Johnson
Got a flat that Friday before Memorial Day. Came in during a busy time, got taken care of quickly. Devon helped me out and ordered the tire so that it would be ready the following Tuesday. Good experience. Always like working with these professional guys.
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May 2024 by austin lawrence
Came to this store on Wednesday this week , came to get some new rims and tires and Nick Moore helped me tremendously. Great customer service. Made me feel welcome at home . And left me smiling and feeling good about my ride after my visit !!! Recommend going to him if y’all ever need anything !
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May 2024 by Stevo Luke
Nick and the crew were quick and on their game, especially for a Saturday! Told me 45 minute wait, but it only took about 20. Even went out of their way to find a tire that was more affordable than the one I wanted.
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May 2024 by Michael Kline
I could not recommend this particular store more. To make a long story short, there was a miscommunication of sorts at a different discount tire that left me with a potentially very hefty expense when I Experienced tire trouble that resulted in me needing a new tire. These guys more than made up for the shortcomings of the other other store. Nicholas, in the manager, here went the extra mile for me, and they truly displayed impeccable customer service. They are truly men of integrity, and I could not recommend this store more.
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May 2024 by brenda bullara
Trevor, mgr @ League City store exceeded my expectations by locating and replacing a set of damaged wheelcovers on my ‘2005 Hyundai! Excellent Customer Care!
