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June 2024 by Mattia D’Errico
Tony the store manager must have one heck of an employee training program!
Immediately as a customer walk’s in the door they are very politely greeted by any employee that has s encountered. Even while shopping amongst the rows of the store, if an employee is working the shelves, they always greet and offer help to the customers walking by.
This type of attitude always comes from the “top down” in any business!!
The Pharmacy!
Wow, wow, WOW, I cannot speak any higher about these employees!!!
Not only do they greet you with an extremely positive attitude and smile, they exude a caring and heart felt honesty about one’s medical and pharmaceutical situation.
Often times, when a question arises of the information in one computer, they will go to another computer to try and figure out the situation. Then, if that does not work, they will consult with one another to figure out the situation, and most every time they get the job done.
On top of all this, they are just darn out-right wonderful ladies! There are a few good men in the mix too. Lol
I unhesitatingly, recommend CVS store#
538-2416, on Marina Bay Drive, in League City Texas, 77573, as it is a pure joy to walk into EVERY-TIME!!!
Mattia D’Errico (Grandpa Mattia)
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May 2024 by Alexis J Griffin
I’m sitting at the drive-through window now, which has been prematurely closed. There are several employees walking past the window and completely ignoring me. This is the absolute worst pharmacy on the face of the planet. Closed early with no notice
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February 2024 by Heather M.
So thankful for the pharmacist at this location. She is so knowledge and really cares about her patients. She always takes the time to explain my new medications and has gone out of her way on serval occasions to help me and my husband with issues.
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February 2024 by Christa Jones
This store and pharmacy goes above and beyond to assist its customers. Always friendly, knowledgeable and helpful! So glad this is my local CVS.
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January 2024 by T dVII
i’ve been using this pharmacy for over 2 decades. The current pharmacist has issues. Everytime i talk to her she asks me for the names of each prescription and corrects me when i mispronounce the prescription name. She places her quiz between me and filling my scripts even after I call to verify that the ‘scripts are ready. I went into the store one day to learn more about glucose monitors and when i asked her which aisle they were in she slammed her hand on top of the metal cabinet as if to scold me for not looking at her. She has a corrosive personality and one of her aides came to my rescue to help answer my questions about the different monitor types and what my insurance would cover. I am very disappointed in the hiring management in not emphasizing the importance of customer service and empathy for patients who are reliant on the experience and expertise of a pharmacy to help them with the variety of health challenges that they have to address. Adding a ‘mentally’ unstable pharmacist with a corrosive relationship with CVS customers must be addressed immediately for the good for CVS, their customers and especially for the pharmacist herself. She seems to be knowledgeable about her craft but her lack of empathy for patient care is demoralizing to people who need the most help. Thank you and take care. NASA Systems Engineer
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October 2023 by Joshua T.
Worst Pharmacy customer service I've ever been involved with. I never once called a corporate office to file a compliant but this place made me go out my way and make that call. The first time I went, I gave them the benefit of the doubt and only assumed the lady at the window was having a bad day and stressed. I get it... but not even a month later to pickup my refills, the same lady at the window was there and just the worse customer service and unprofessional person that shouldn't be working there. Yelling out my prescriptions and questions to the Pharmacist, while people can hear, was uncalled for. She didn't know questions that I was asking that a person should know if they worked there, and didn't have to be a pharmacist to answer. If I could give this place zero stars I would... changing pharmacies and I don't care if it's further away.
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October 2023 by Emily R.
The girl Cierra that works there got upset with me because I didn't want to use the self checkout. I use it 90% of the time because no one is ever available to check customers out. This particular day, I needed to redeem a discount that I'd received to my card, so I chose to wait in line. She immediately tried to get me to use self checkout and when I declined, she became annoyed and started talking about me to the customer she was checking out. As a customer, I shouldn't be made to feel as though I'm an inconvenience because I don't want to use the self checkout. That is your job and I needed to redeem my discount.
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October 2023 by J C Broderick
It's 830am. The shift manager is late and it's closed. CVS do better.
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September 2023 by Pamela Randall
Nice store, nice check out man, all the items I needed, very helpful with my dilemma, prompt and courteous.
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September 2023 by Jeanette K.
There is a big black lady who works here and she has no interest to help a customer at all, she is lazy and a liar. I came in to buy a peach fuzz shaver for my face which I've bought for years at cvs. I'm not from league city so I was not familiar with this store and could not find the item I was looking for. I asked the black lady where I can find the item and she said "yeah we don't carry those here" ... and then another employee, a Hispanic lady, intervene and says "oh yeah we do have those here, I can show you where they are" ... she was super sweet and helped me. Then I had a $10 coupon which I had online and the self checkout was not allowing me to use it at self checkout because it was asking me to deposit the coupon into the slot. I asked the black lady again for help and she said "yeah I can't help you, you have to print it out and bring it into the store".... Which I said "can you not just scan it at the register" ... I shop at cvs often so I know they can do that, they can scan the online coupon and override having to turn it in at the register. Well her lazy ass told me she couldn't do it and so I was on my way to my car and I was like NO I'm going back in there and asking someone else for help. As I was standing in line the black lady asked me "do you need help" and I responded "yeah but I'm getting help from someone else" .... The hispanic lady scanned my $10 coupon at the register and helped me out :) someone needs to fire that lazy employee, she has absolutely no will to help anyone at all.
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July 2023 by Gabs
Pharmacy has good customer service and takes the time to explain your prescription instructions.
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July 2023 by K Stearns
3-26-23 Update-Pharmacy opens at 10:00 on Sunday
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July 2023 by Timothy M.
The crew at the Marina Bay Drive store are terrific. I rely on them for everything, and they have helped get approval on things I thought were impossible. I've been going here since they opened this store and they have never once let me down.
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April 2023 by Matthew C.
Pharmacy staff is rude and condescending. More often than not they're out of stock on medications. I'm moving to Alto Pharmacy.
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April 2023 by Rachael Rowland
I have never dealt with a worse CVS locating than this one. Their waits are long and their staff definitely isn’t friendly, compared to other locations I’ve used and called in the area. They never seem to have any dosages of medications, compared to when I check other CVS locations. They definitely need to do better.
