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November 2023 by Matthew Holub
I love going to this gym, lots of equipment, short wait times if any. They only issue is the cleanliness and organization of the gym. I go to the gym early in the morning and I would think the gym should have an "opening" routine that would set the gym up for success at the start of each day- The mens restrooms are usually pretty rough, stalls not having toilet paper, etc- having to walk around the gym looked for paper towels because all the cleaning stations are empty- weights are always scattered everywhere (people at this gym don't honor the put things back where you got them). You'll have a bench with 1 45 and a 2.5, then the one at the end has all the 10s, black dumbbells on the other side of the gym in the red section, you always have to search for 10's at the bench area.Like I said, great gym, I just think they could be top notch if they implemented some kind of opening routine to make sure the gym us ready at the start of each day.
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November 2023 by Brian Bury
Title: Good Workouts, Timing MattersRating: ⭐️⭐️⭐️⭐️Crunch Fitness offers solid workouts, especially if you choose the right times. However, it's worth noting that during peak hours, there's a noticeable presence of younger individuals primarily socializing rather than focusing on their workouts. This can lead to equipment being occupied for longer periods. If you can time your visits strategically, you'll likely enjoy a more focused and effective workout experience.
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November 2023 by Josh Sanders
Very busy at peak hours (5-730pm) however since the expansion it has greatly help spread people out and doesn’t seem as crowded. There are multiple new squat racks, and machines. Weights, dumbbells, machines, punching bags, cycling equipment, and beyond are in excellent condition. The staff is continually making sure the gym area is clean, tidy, and welcoming for all guest as well as greeting every guest that walks through the door. Friendly atmosphere and the members are also helpful from my experience. True gym culture. Would recommend to any friend or family member.
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November 2023 by Jesse Murdock
This is a HUGE gym. It has everything you could ever want, tons of heavy bags, tons of power racks, and tons of classes. I love it because even when it's busy busy you can still usually find a spot for whatever you're hitting that day.The RnR section is always clean and usually has an open spot for whatever I want.I want to give a huge shout out to the cleaning staff here. They are THOROUGH and I love to watch them, they take pride in their work and clean every inch of whatever machine they are taking care of. They are so valuable and I want to keep coming back here because of the care they put into this place. They also make sure the bathrooms are clean enough to eat offParking is usually okay I've never had an issue finding a spot.
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November 2023 by Chris D
This Crunch location in league city, TX, never cease to amaze me. All the workers, including management really have a positive team mentality. The team is very customer satisfactory driven and pay attention to the small details. I never had a bad experience here and I look forward to being a forever customer!
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November 2023 by Eric H
I'm a newbie here. Staff has been very helpful and friendly. Alot of equipment and never really a wait to use them. Would definitely recommend to others looking to overall improve on their health.
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November 2023 by Keeley Schwartz
This crunch location is amazing! It’s clean, well taken care of, friendly staff-especially the personal training department! The Personal Training department is what originally pulled me in. I had a crunch 1 kickoff with Nikki, and she was so friendly and very knowledgeable so I knew she was the right personal trainer for me! October 2023 has been officially 1 year of training with Nikki and I have loved and continue to look forward to every single session! She has also helped me gain a lot of knowledge about fitness and I can also 100% see the results I was wanting, thank you Nikki! So if you want to start your fitness journey and don’t know where to begin or are experience but ready to learn new things I highly recommend Nikki and her PT staff!
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November 2023 by Sara Cire
*****BE CAUTIOUS!*****I will try to make this story short: I had a membership here a couple years ago and cancelled when I moved away. I just resigned back up a month or two ago and I gave the worker all brand-new credit card and routing information to pay with. Well...come to find out, she didn't register me correctly and my old account and new account linked up. In doing that, my app never worked because it would scan to the old account. Not a big deal, they were trying to fix it.Where the MAJOR PROBLEM happens is this company's system took money out of my OLD BANK ACCOUNT THAT WAS NOT AUTHORIZED BY ME ANYMORE (I signed a new contract with new payment information). That old bank information was tied to my OLD contract I signed previously. I do not use that account and there is no money in there so when this company attempted to pull money from that account, I got charged $20 fees twice ($40 total) and now my account is -40.00.I reached out to the club with not much help and am still waiting to see how they will fix THEIR mistake. When on the phone with one of the managers, she made me feel like this was MY fault and I don't appreciate it at all. I didn't create a new account by accident. I didn't provide the wrong payment information. I didn't charge the wrong account WITHOUT approval. I want my money back for those fees and I hate to be inconvenienced so much in trying to get what was wrongfully taken from me to begin with. I will adjust this review according to how it is resolved.
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October 2023 by Jeeper Bouncing Boobs
They just expanded and they even have child care for elite members..It gets kind of busy at times but everyone I've interacted with here is very nice.Clean and lots of room to do free weights or anything you want as far as custom workouts. They also have classes and trainers. Lots of parking. Liquor store next door in case you need a drink after your work out ?? jk
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September 2023 by Summer
If I could rate PT separately from general gym membership, I would say 2/5 for PT and 4/5 for general gym membership. PT in my case outweighs general gym membership as that’s one of the main services I used at the gym, and they’re the first people trying to get you to sign up for a 2-month commitment of PT when you walk in the door.Their personal training services definitely need some work. They changed personal trainers on me twice in 3 months for different reasons: one was let go or quit, and the other couldn’t accommodate my appointment times because she was always overwhelmed and made me feel like an inconvenience towards the end.I was told there is a 2-month minimum contract for job security for the trainer but the trainer I was with was let go or quit. Then when I questioned them about it, I was told I pay for the service not the trainer. Then, when my 2nd PT began rescheduling our appointment times, I asked for a sub on the days she couldn’t make it, since, you know, I pay for the service - she said no because they discourage having a sub. When she began to see me as an inconvenience the last 2 sessions, she said they would need to give me a sub. Contradictory information and misleading. It goes from it’s about the service to it’s about the trainer to their convenience which is not going to help someone reach their fitness goals.Additionally, I wasn’t informed I needed to cancel 30 days before the next due date and so was charged an additional month of PT after 2 months, right after my first PT was let go or quit, and they assigned me to a new trainer. I asked for a refund for my last two sessions since my new PT had to keep rescheduling on the days that were convenient for me and the manager did not get back to me when she personally called me about my first trainer needing to reschedule on me one time, that I wouldn’t reach my fitness goals that way. She did not give me a call about this trainer rescheduling on me over 4 times, I guess my fitness goals didn’t matter at that point ??♀️.Also there’s a $54 fee you have to pay no matter how long you have been with the gym, even as little as 2 months. You have to cancel your general membership 30 days before your next due date which is a bit of an inconvenience as well. All cancellations have to be done in person which is also inconvenient especially if you didn’t know and have moved out of the area. They don’t explain cancellation policy when you sign up, which they should provide you with this information, especially when sometimes you forget to ask due to the trainer taking your head for a spin when trying to get you sign up for “services.”Another drawback is that most of the time I was there, it was mostly always crowded and so can be a bit challenging to navigate.Some positives -For how crowded it is they always keep the place very clean. The AC works great and there are many different machines and equipment to choose from in good and working condition. Their hydro machines are pretty relaxing as well. And the place is newly renovated.
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September 2023 by Alexis Dereich
Kids manager was a little unkind. It felt like she gave so many reasons to not bring my son as if he was a bother to her when I only brought him in like once a week. So I canceled after being a member for so long even like when I was pregnant lol. Stinks… but I will only go where it seems like my son is doing well and he’s welcomed. She rolled her eyes at me and said “ really” about my sons rash. I put him in quarantine and there’s deff a period of time u can’t bring in a kid with this rash but doctor said after 7days he was good.. he had been cleared. Rashes can be on them for weeks but not contagious. I brought him into other daycare programs fine the day he was good to be out the house. 7-8 days he stayed home. When I took him back in the doc said he didn’t have anything serious because his rash looked more like a summer rush since he didn’t develop any other symptoms of a viral infection. So yeah taking precaution is fine but rolling ur eyes at a customer and being rude isn’t. We pay for our kids to come here. After a few years being here I had to cancel for good. Customer service is important and making ur members feel valued and their kids is also important. If you have to correct a conflict or situation do your best to do so with kindness and respect and good customer service. Not rolling ur eyes or using a sarcastic tone of voice.
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September 2023 by traci duck
Wanted to give a huge shout out to Linda at the front desk! She is always friendly and welcoming. No matter how busy she is, she takes the time to answer your questions or assist you in anything you need! What an asset she is to Crunch LC❤️
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August 2023 by Tried & True Roofing and Construction
Great gym, but don’t join if you like Sauna it’s been down 2 weeks and doesn’t look like they are going to fix it
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August 2023 by Billy Antos
I'm not great at spelling but the manager Tatiana, the blonde woman at the front always has a smile when I walk through the door and seems to actually enjoy her job. Your night crew also is really awesome. I feel welcomed and safe coming here. Clean, big, and they keep up with equipment. When someonew muscles break something, never takes more than two days to fix it. ?
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August 2023 by Correy Etheridge
I'll admit that when I was going to the gym, it was great. I moved suddenly, and I canceled my membership on the app like it said I could well apparently you can only cancel in person even though automated voice on the phone says you can cancel on the app or on the phone. @crunch, update your phone recordings.
