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November 2024 by Tiffany Morrow
It has been about a year since cancellation and they continue to charge our card. Not even sure how they have access considering we cancelled/changed numbers. They took down my original review as well.
I have a heart condition and had to cancel. They have consistently lied saying we won't be charged yet still continue after we have paperwork clarifying/confirming cancellation. DO NOT sign up with them.
Edit update:: Went to Crunch Fitness and finally made some headway. Someone on their team is making fraudulent accounts using member information. It does not pull up when looking up my account and only showed after calling a different line to do further research with the manager standing there (he was able to get through on their line). When asking who did it, he was unable to tell me. If you have an account with Crunch Fitness, I'd advise you check to see if any other accounts have been opened. The fraudulent account used my photo, a completely different birthday and name, and my husband's card information. Supposedly it was done online but the date that I cancelled was around the same time the fraudulent account was opened.
While the current issue of the refund has been handled, the lack of accountability for who created the fraudulent account remains an issue.
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November 2024 by jwhjwh2
While signing up had a great experience at front desk. Miss Taylor was able to assist with any information needed as well as walk me thru the process to make this gym home!
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November 2024 by Shallen Orband
I love this crunch and it is by far the best one I've been too. It’s very clean. I signed up for the top membership so I can do classes. I hurt my foot a couple months ago, so I have been very thankful for Taylors Thursday hot pilates class as I dont have to be on my feet in that class and am still able to workout. There used to be a Tuesday pilates class with Taylor that gotten taken off the schedule. I want it back please!!! The Thursday one is very full and sometimes I don’t get a spot even though I try to sign up on the app right when the class opens. Thursdays hot Pilates with Taylor is a hot commodity! We need the second class back!
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November 2024 by K1NG0FK1NGS Romelo
Great gym
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November 2024 by Fred Williams
Very clean and easy to maneuver around
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November 2024 by Chris
Its a trap!! Cant wait to see the auto message! Lol. Have to cancel my credit card because I moved away and when I called them to cancel, several months ago, they said I can't cancel over the phone! They've been charging me for months! Don't get a membership here!
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October 2024 by TG Yamron
I visited Crunch and was encouraged to join by Shelby. She helped me win the weight loss challenge and I have never been happier or healthier! I would recommend Crunch to anyone.
Stop in and say hi.
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October 2024 by sam rochin
Bathroom situation for the size of this gym is not great. Always a line
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October 2024 by Jason Wild
Love Crunch Fitness. TAYLOR always make me feel welcome. She goes above and beyond to do her job well. I am thankful for such wonderful customer service.
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October 2024 by Michelle Fraser-Page
Love this place. No judgement is right. Go in and do your thing. They have a ton of different machines, lots of squat racks, tons of free weights and benches and a couple turf areas for stretching and other exercises. In the R&R area (m only available at the mid and upper tier membership) they have hydromassage which feels great after a workout. They also have red light therapy and spray and UV tanning.
It gets very busy after work. My biggest complaint is that they don't have enough leg machines and there is always a long wait. I almost never can get into those machines.
I used a personal trainer for 8 months and he was really great at teaching me what to do and how to do the exercises. Great motivation to do my workouts.
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October 2024 by Jasmine Escobar Perry
I LOVED this gym. Let’s get that out the way. But, I’ve moved to the other side of town and they make it super easy to sign up. But canceling is a whole ordeal. There’s just no way. Going to the post office or showing up there. They are psycho.
UPDATE they stand firm on coming in. I didn’t have to go in when I wanted to UPGRADE, my membership. I emailed the GM and they want a WRITTEN LETTER as to why I’m canceling the gym. They act like this is a divorce.
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October 2024 by Merrill Grinch
You're gonna have to find a different gym for leg days. Leg machines are a distant afterthought at this location. Added: 8th visit, still have not managed to get on one of the two leg extension machines.
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October 2024 by Jason Goodman
Great gym. Friendly staff and they do a marvelous job of keeping the place clean.
They need to get on to the landlord though - he is doing a terrible job of policing the parking lot. I suggest all of the tenants get together and address that with the property owner. I’ve seen the same trash in the parking lot for several months now.
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October 2024 by RICKY Mata
Do not give them you bank account info they will charge you months after canceling then say you have to come in to fix it
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October 2024 by Nick Bumgardner
We asked for a cancelation for our membership. Was told the same thing everyone is when you signed up. That you have to give a 30 day notice and you will be charged for your final month. Since our membership was about to renew we canceled on our renewal date to make things easier. We were told that, was the last payment that was due and that we had 30 days to enjoy the gym. My family goes to the gym 12 days later and are denied access because there membership is canceled. 12 days and 30 days are a big difference. My family was told that if they wanted in they would have to resign up and pay for a new membership. Now remember I have already paid for our membership. So, I nicely call the gym and ask to speak with the manager. The manager picks up the phone and I nicely explained what had occurred and asked why that happened. She told me that our membership was canceled and we would have to pay and sign back up to use the gym. So, I read her the email and explained to her that I already have paid so why would I pay again. After a few minutes of very vulgar language she hung up on me. So, giving her the benefit of the doubt I called back. I told her that we must have been disconnected. She said no I hung up on you. I thought that you were just as stupid as everyone else is and not be smart enough to call back. Then I was told they don't have time to deal with people like me. So I asked for the owners information and she hung up again. So, I highly recommend that everyone use any gym anywhere except Crunch Fitness. It was the League City gym. FYI. It would only let me post if I gave them a 1 star. But just know that they deserve a 0 star.
