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“It was a pleasure working with Jenny Barcenas during my loan process. She made the process very smooth. We were able to get everything done without me going in to the credit union in person. She answered all my questions promptly and was friendly. I really appreciate the service.”
“Kim Cooper is absolutely great she went above and beyond to get my loan done, she stayed late, had to do deal with another financial institution and a dealership that made it very challenging and setting road blocks the hole way thru it, I would recommend this bank and her as a bank manager to anyone of family and friendsAppreciate everything kim”
“Adam Trauner was great, I was given such professional customer service. The process of setting up account and discussing loan options was seamless. I have checking, savings and now auto loan with you all I love ACU due to the awesome representation given by Adam.”
“We are thrilled to have the opportunity to share with you the exceptional service that we experienced from Carissa McGaskey during our visit to the branch located on South Gulf Freeway, Saturday, April 27, 2024, that sets UFCU apart from the rest.My husband and I had the privilege of being assisted by Carissa who sincerely treated us as valued customers. Carissa went way above our expectations and ensured she not only to address our reason for being there, but also ensured all our banking needs were met. Carissa took the time out to explain a better checking account product that she thought may best fit our needs after my husband and I explained our dilemma and asked her a ton of questions.It is moments like these that truly exemplify the WOW factor. From our viewpoint as someone who also works in the banking industry, Clarissa clearly understands, in our opinion, that exceptional service isn't just about meeting customer needs—it's about exceeding them in ways that leave a lasting impression. Whether it's taking the time to understand the customers unique financial goals, providing personalized advice, or ensuring a seamless banking experience, just as she did.For anyone reading this review who does not currently bank with UFCU, I invite you to experience the WOW factor for yourself.My husband and I walked out of the branch with complete satisfaction and peace of mind, which are paramount to us.Thank you, Carissa, for your outstanding service, and leaving us feeling confident to continue entrusting UFCU and its team of professionals with all of our financial needs.Warmest regards,Marvin & Ray”
“Ebony H. Was a absolutely angel, she made opening a new account so easy and stress less. Not to mention her personality is so sweet and genuine. Thank you so much”
“Ms.Audrey is the best hands down no doubts about it, she’s patient and she’s kind very very helpful Ms.Audrey helped me get my first auto loan she made sure I knew what was going o. Every step of the way even though it was a long process Ms. Audrey made sure it was a smooth ride for me and I thank her a thousand times over for that:) Ms.Audrey is going to do big things at Wellby!”
“Great communicationHelpful tools that I was unaware of that lowered my credit card rate and increase the limit. Friendly and professional. Laura helped me get my personal loans and credit limit increased. Thanks”
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“Ty was amazing and great at his job. Very professional and honest from the start. Overall the best experience I’ve had at Texas bay credit union. Gave me a chance to advance myself in life and I’m forever grateful for it”