Chase Bank offers a positive banking experience with friendly and professional staff. Customers have praised the exceptional service at different locations, highlighting staff members who are helpful, energetic, and accommodating. One customer appreciated the clear guidance and the good deals they received, such as no fees until age 24. The drive-through staff is also appreciated for their positivity. However, some customers have found it difficult to set up accounts in person due to staff availability, despite offering online appointments. Overall, the bank is known for its helpful team and welcoming atmosphere, making it a reliable choice for banking needs.
The Teller was very helpful and kind, I had to get a Cashier's Check for the first time and was not in my city. I have been using Chase bank for over 15 yrs. And they are Always helpful.
February 2026
I have business and personal accounts open with chase. I have always received exceptional service from all employees I encounter. However, one that stands out the most is Ashley Murphy. She called and left a voice-mail wishing me a happy Birthday around my birthday time. That was an unexpected pleasant surprise.
October 2025
Little to no line today. Got my business questions answered and left. People do cut across the parking lot with little care-- so be alert when pulling out.
